Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314196 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Center for Organ Recovery and — 204 Sigma Dr, Pittsburgh PA, 15238

Nov 10, 2025 → Oct 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (37 biz days early)
Active: 51 biz days
Paused: 172 biz days
🕐 Clock stopped: Completed (Oct 2, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸172d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 22, 2026
172 business days (not counted)
51d
▶ Clock Running
Status: Scheduled
Jul 22 → Oct 2, 2026
51 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 2 → Oct 2, 2026
0 business days (counted)
Running total: 51 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 22 Ready for Release ⏸ Paused 172 —
Jul 22 → Oct 2 Scheduled ▶ Running 51 51
Oct 2 → Oct 2 Tech On Site ▶ Running 0 51
Dispatch 0.0d
Holding 172.9d (excluded)
Coordinators 52.0d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
172.9 days
Coordinators
52.0 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 5, 2026 (56 days early)
📅
224.2 days Total Age
⏱️
172.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
50.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 172.9 days stuck in "Ready for Release"
⏱️
Total Delay 50.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
172.9d
Scheduled
52.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
07e-Partial Project
3.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/22/2026 HWilliams - Received email from Amy accepting the 10/2/26 @ 1:00PM appointment for FSE Scout to be onsite for PM. Responded and dispatched FSE. 

AClark@core.org


07/09/2026 ARoosa - Sent 1st attempt email to Chad Trahan <CTrahan@core.org> & Amy Clark <AClark@core.org>

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
Unit passed all required tests and was returned to use.
⚠️ Problem Description
Sparq Ultrasound System - IP 61635712 - SN USD1310208
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314196
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 173.0 business days
👷
▶
3 Technician Assigned Jul 22, 11:50 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-10-02T17:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 253d 23h
🚨 52.0 business days
🔧
▶
2 Status: Tech On Site Oct 2, 5:09 PM
Status: Tech On Site → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.25, 38, 35
✔️
Status: Completed by Scout Miller Oct 2, 5:25 PM
From: Tech On Site
To: Completed
Duration in Previous: 15m
⏱️
Labor Added Oct 2, 5:40 PM
Type: Labor
Status: Open
Qty: 1
⏳ 0.8 business days
💵
▶
2 Expenses Added Oct 4, 9:43 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Scout Miller
From: Completed
To: Closed
Duration in Previous: 2d 4h
⏱️
▶
2 Labor Added Oct 5, 2:18 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 16h 35m
💵
▶
2 Status: Billing Review Oct 5, 2:23 PM
Status: Billing Review → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 4m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 8, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Oct 9, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m

Bottlenecks

Scheduled
Duration: 52.0 business days (threshold: 2.0 business days)
Exceeded by 50.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Oct 2, 1:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03412192 Labor Open 1.25 $0.00 Oct 2, 5:12 PM
WL-03412193 Labor Open 2 $275.00 Oct 2, 5:12 PM
WL-03412194 Labor Open 1.25 $0.00 Oct 2, 5:12 PM
WL-03412195 Travel Open 38 $0.00 Oct 2, 5:12 PM
WL-03412196 Travel Open 35 $0.00 Oct 2, 5:12 PM
WL-03412249 Labor Open 1 $0.00 Oct 2, 5:40 PM
WL-03413519 Expenses Open 1 $0.00 Oct 4, 9:43 PM
WL-03414242 Labor Open - $38.00 Oct 5, 2:18 PM

Details