Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314197 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Vascular Institute of Virginia Fairfax — 13135 Lee Jackson Memorial Hwy Service Rd #145, Fairfax VA, 22033

Nov 10, 2025 → Jul 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (50 biz days early)
Active: 3 biz days
Paused: 168 biz days
🕐 Clock stopped: Completed (Jul 21, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸168d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 16, 2026
168 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 16 → Jul 21, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 21 → Jul 21, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 10, 2025 Completed: Jul 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 16 Ready for Release ⏸ Paused 168
Jul 16 → Jul 21 Scheduled ▶ Running 3 3
Jul 21 → Jul 21 Tech On Site ▶ Running 0 3
Dispatch 0.0d
Holding 168.9d (excluded)
Coordinators 4.0d
Field Work 0.4d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
168.9 days
Coordinators
4.0 days
Over SLA
Field Work
0.4 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Jul 21, 2026 (71 days early)
📅
171.9 days Total Age
⏱️
168.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 277 days old
🚨
Primary Delay 168.9 days stuck in "Ready for Release"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
168.9d
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/16/2026 ARuby - Finally got confirmation from Luz Estrada lestrada@teamviv.com. Sent confirmation email and dispatched to Allan Klus

07/15/2026 ARuby - Sent email to drubino@teamviv.com to see if Dolores was able to reach out to these sites

07/09/2026 ARuby - Dolores Rubino (703) 763-5224 called me and left a VM advising she does not cover Woodbridge or Fairfax but can speak with management to discuss the devices. I sent an email to drubino@teamviv.com I asked her to provide a good contact for those locations.


07/09/2026 ARuby - Saw email from Dolores Rubino from 6/12 sent to Central Scheduling in someone elses mailbox. She advised she had the device for Fredericksburg. I looped in Dolores Rubino <drubino@teamviv.com> so she can confirm Woodridge and Fairfax and sent proposed dates.


07/08/2026 ARuby - called 703.763.5224 press 2 for Woodbridge VM/LM. Called 703.763.5224 press 1 Fredericksburg Spoke with oper took a message Sent email to lestrada@teamviv.com


07/01/2026 ALuman - sent follow up email to Luz lestrada@teamviv.com

06/22/2026 ALuman - called 703.763.5224. pressed opt 1 for Fredricksburg office. spoke to Casey at front desk, asked for Operations manager. I was advised to send emaikl to Luz as she is in between locations right now and she can assist that way. Sent another email to lestrada@teamviv.com

06/17/2026 ALuman - sent follow up email to Luz lestrada@teamviv.com, Cassie Epling cepling@teamviv.com and mklovas@teamviv.com to confirm and schedule

06/11/2026 ALuman - sent follow up email to Luz lestrada@teamviv.com, Cassie Epling cepling@teamviv.com and mklovas@teamviv.com to confirm and schedule

06/05/2026 ALuman - called 703.763.5224. pressed opt 1 for Fredricksburg office. spoke to front desk and advised operations manager is out on Fridays and to call back on Monday 

05/29/2026 Rbailey - Called 703.763.5224 Pressed for the Fairfax. Unable to speak with Anyone. Resending email for visibility


05/27/2026 Rbailey - Called 703.763.5224 Pressed for the Fredericksburg location spoke with Lady who advised that Luz was off today, but would be in the Fairfax location tomorrow. Resending email for visibility


05/27/2026 Rbailey - Called 703.835.2132 Alt number for Luz Estrada. NA No Name Left VM


05/19/2026 Rbailey - Sent 1st Attempt to Luz Estrada lestrada@teamviv.com to propose Allan Klus come onsite Aug 4@9

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 105330720 - SN US823D0241
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314197
Type: Preventive Maintenance
Priority: PC
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 169.0 business days
👷
3 Technician Assigned Jul 16, 9:46 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-07-21T19:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 247d 21h
4.0 business days
🔧
2 Status: Tech On Site Jul 21, 2:30 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🚗
Travel Added Jul 21, 3:04 PM
Type: Travel
Status: Open
Qty: 25
⏱️
2 Labor Added Jul 21, 3:55 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 24m
💵
3x Expenses Added Jul 21, 5:23 PM
Type: Expenses, Labor, Travel
Status: Open
Qty: 1, 1.25, 56
⏱️
2 Labor Added Jul 21, 5:40 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Allan Klus
From: Completed, Tech Off Site
To: Tech Off Site, Closed
Duration in Previous: 1h 45m, 0m
1.8 business days
⏱️
Labor Added Jul 22, 8:54 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 23, 12:38 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 18h
📄
Status: Ready to Bill by Timothy Amburgey Jul 23, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 51m
💰
Status: Invoiced by Josh Longway Jul 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jul 21, 3:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03301430 Labor Open 1 $0.00 Jul 21, 2:32 PM
WL-03301496 Travel Open 25 $0.00 Jul 21, 3:04 PM
WL-03301598 Labor Open 1.5 $275.00 Jul 21, 3:55 PM
WL-03301866 Expenses Open 1 $0.00 Jul 21, 5:23 PM
WL-03301865 Labor Open 1.25 $0.00 Jul 21, 5:23 PM
WL-03301867 Travel Open 56 $0.00 Jul 21, 5:23 PM
WL-03301885 Labor Open 0.5 $0.00 Jul 21, 5:40 PM
WL-03303783 Labor Open - $38.00 Jul 22, 8:54 PM

Details