Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314198 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Sibley Memorial Hospital — 5255 Loughboro Rd NW, Washington DC, 20016

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 39 biz days
Paused: 150 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸150d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 18, 2026
150 business days (not counted)
39d
▶ Clock Running
Status: Scheduled
Jun 18 → Aug 15, 2026
39 business days (counted)
Running total: 39 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 18 Ready for Release ⏸ Paused 150 —
Jun 18 → Aug 15 Scheduled ▶ Running 39 39
Dispatch 0.0d
Holding 150.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
150.9 days
Created: Nov 10, 2025 Due: Oct 30, 2026 (76 days left)
📅
189.9 days Total Age
⏱️
150.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 150.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
150.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/18/2026 ARuby - Dispatched to Allan Klus Sep 4 @12:30

06/18/2026 Rbailey - Rcvd email from Sylvia advising that Allan Klus could come onsite September 4th @ 1230. Sending email and Advising Planner


06/17/2026 ARuby - Called Sylvia Jacobo-noone 202.537.4786 spoke to biomed tech. Sylvia just left. LM sent fu email to sjacobo2@jhmi.edu


06/04/2026 Rbailey - Sent 1st Attempt Email to Sylvia Jacobo-noone sjacobo2@jhmi.edu to propose Allan Klus to come onsite Sept 4 @1230

⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 67472476 - SN USO15C1198
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314198
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 151.0 business days
👷
▶
3 Technician Assigned Jun 18, 6:19 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-04T16:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 220d 5h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Sep 4, 12:30 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details