Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314198 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Sibley Memorial Hospital — 5255 Loughboro Rd NW, Washington DC, 20016

Nov 10, 2025 → Sep 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (22 biz days early)
Active: 68 biz days
Paused: 152 biz days
🕐 Clock stopped: Completed (Sep 29, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸150d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 18, 2026
150 business days (not counted)
42d
▶ Clock Running
Status: Scheduled
Jun 18 → Aug 19, 2026
42 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Entered
Aug 19 → Aug 19, 2026
0 business days (counted)
Running total: 42 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 19 → Aug 21, 2026
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Aug 21 → Aug 21, 2026
0 business days (counted)
Running total: 42 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Aug 21 → Sep 29, 2026
26 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 29 → Sep 29, 2026
0 business days (counted)
Running total: 68 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 29, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 18 Ready for Release ⏸ Paused 150 —
Jun 18 → Aug 19 Scheduled ▶ Running 42 42
Aug 19 → Aug 19 Entered ▶ Running 0 42
Aug 19 → Aug 21 Ready for Release ⏸ Paused 2 —
Aug 21 → Aug 21 Ready for Scheduling ▶ Running 0 42
Aug 21 → Sep 29 Scheduled ▶ Running 26 68
Sep 29 → Sep 29 Tech On Site ▶ Running 0 68
Dispatch 0.2d
Holding 153.7d (excluded)
Coordinators 69.2d
Field Work 0.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.2 days
Holding (excluded from total)
153.7 days
Coordinators
69.2 days
Over SLA
Field Work
0.5 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 29, 2026 (31 days early)
📅
220.9 days Total Age
⏱️
150.9d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
67.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 150.9 days stuck in "Ready for Release"
⏱️
Total Delay 67.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Release
153.7d
Scheduled
69.2d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.3d / 2.0d SLA
Closed
2.8d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/15/2026 ARuby -  Called 202.537.4786 for Sylvia Jacobo-noone she confirmed a reschedule date of 9/29. Sent Fu email, updated scheduled date


09/09/2026 ARuby - Sent 1 week reminder email to sjacobo2@jhmi.edu

08/21/2026 ARuby - Rcvd email from Sylvia sjacobo2@jhmi.edu advising 9/14 works. Dispatching to Allan

08/20/2026 ARuby - Rcvd email from Sylvia sjacobo2@jhmi.edu advising Thurs or Fri morning works for her and that she needs this device by 1p. Allan is no longer available. I sent her an email advising we no longer have availability and asked if she has a day available for the week of september 14th


08/19/2026 ARuby - Called Sylvia Jacobo-noone 202.537.4786 number for mainline. Sylvia is OOO left message with oper to reschedule. Sent email to sjacobo2@jhmi.edu


06/18/2026 ARuby - Dispatched to Allan Klus Sep 4 @12:30

06/18/2026 Rbailey - Rcvd email from Sylvia advising that Allan Klus could come onsite September 4th @ 1230. Sending email and Advising Planner


06/17/2026 ARuby - Called Sylvia Jacobo-noone 202.537.4786 spoke to biomed tech. Sylvia just left. LM sent fu email to sjacobo2@jhmi.edu


06/04/2026 Rbailey - Sent 1st Attempt Email to Sylvia Jacobo-noone sjacobo2@jhmi.edu to propose Allan Klus to come onsite Sept 4 @1230

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 67472476 - SN USO15C1198
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314198
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 151.0 business days
👷
▶
3 Technician Assigned Jun 18, 6:19 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-04T16:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 220d 5h
🚨 42.7 business days
🆕
Status: Entered by Autumn Ruby Aug 19, 12:30 PM
From: Scheduled
To: Entered
Duration in Previous: 61d 18h
✅
Status: Ready for Release by Autumn Ruby Aug 19, 2:01 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 31m
⏳ 3.0 business days
📅
▶
4 Status: Ready for Scheduling Aug 21, 10:30 AM
Status: Ready for Scheduling → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: a0h6e00000II6z9AAD, Allan Klus
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-14T12:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2m
🚨 17.0 business days
📅
Dispatch Scheduled by Autumn Ruby Sep 15, 11:17 AM
Scheduled For: 2026-09-29T12:30:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Allan Klus Sep 29, 9:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 38d 23h
⏱️
2x Labor Added Sep 29, 10:01 AM
Type: Labor, Travel
Status: Open
Qty: 2, 75
💵
2x Expenses Added Sep 29, 10:16 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Sep 29, 11:08 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 28m, 0m
🏁
Status: Closed by Allan Klus Sep 29, 1:48 PM
From: Tech Off Site
To: Closed
Duration in Previous: 2h 38m
⏳ 3.0 business days
⏱️
Labor Added Oct 1, 12:11 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 1, 12:18 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 22h
📄
Status: Ready to Bill by Timothy Amburgey Oct 1, 4:21 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 3m
💰
Status: Invoiced by Josh Longway Oct 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 38m

Bottlenecks

Scheduled
Duration: 42.2 business days (threshold: 2.0 business days)
Exceeded by 40.2 business days
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Sep 29, 8:30 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03404787 Labor Open 2 $0.00 Sep 29, 10:01 AM
WL-03404788 Travel Open 75 $0.00 Sep 29, 10:01 AM
WL-03404817 Expenses Open 1 $0.00 Sep 29, 10:16 AM
WL-03404818 Expenses Open 1 $0.00 Sep 29, 10:16 AM
WL-03404895 Labor Open 0.75 $0.00 Sep 29, 11:08 AM
WL-03404896 Labor Open 1.5 $275.00 Sep 29, 11:08 AM
WL-03408957 Labor Open - $38.00 Oct 1, 12:11 PM

Details