📍 Charleston Area Medical Center — 3000 Maccorkle Ave, Charleston WV, 25304
Nov 10, 2025 → Sep 21, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 8, 2026
✓ SLA Met (13 biz days early)
Active: 71 biz days
Paused: 143 biz days
🕐 Clock stopped: Invoiced (Sep 21, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 9, 2026
143 business days (not counted)
48d
▶ Clock Running
Status: Scheduled
Jun 9 → Aug 18, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Aug 18 → Aug 18, 2026
0 business days (counted)
Running total: 48 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Aug 18 → Sep 14, 2026
18 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 14 → Sep 17, 2026
3 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Completed
Sep 17 → Sep 18, 2026
1 business day (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: L2 Review
Sep 18 → Sep 21, 2026
1 business day (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 21 → Sep 21, 2026
0 business days (counted)
Running total: 71 of ? biz days used
Created: Nov 10, 2025Invoiced: Sep 21, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Jun 9
Ready for Release
⏸ Paused
143
—
Jun 9 → Aug 18
Scheduled
▶ Running
48
48
Aug 18 → Aug 18
Entered
▶ Running
0
48
Aug 18 → Sep 14
Scheduled
▶ Running
18
66
Sep 14 → Sep 17
Tech On Site
▶ Running
3
69
Sep 17 → Sep 18
Completed
▶ Running
1
70
Sep 18 → Sep 21
L2 Review
▶ Running
1
71
Sep 21 → Sep 21
Incomplete
▶ Running
0
71
Dispatch0.0d
Holding143.9d (excluded)
Coordinators67.3d
Field Work5.1d
Incomplete0.4d (excluded)
Billing1.5d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
143.9 days
Coordinators
67.3 days
Over SLA
Field Work
5.1 days
Over SLA
Incomplete(excluded from total)
0.4 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025
Due: Oct 8, 2026
Completed: Sep 21, 2026 (17 days early)
📅
214.9 daysTotal Age
⏱️
143.9d in Ready for ReleaseLongest Stage
🔄
12 transitionsStatus Changes
⚠️
70.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
10 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay143.9 days stuck in "Ready for Release"
⏱️
Total Delay70.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.9d
Scheduled
67.3d / 2.0d SLA
Tech On Site
3.1d / 1.0d SLA
Completed
2.0d / 1.0d SLA
L2 Review
2.0d
Incomplete
0.4d
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
08/18/2026 HWilliams - Removed from FSE Fanfan and reassigned to FSE Scout
06/03/2026 HWilliams - Received call from Mark (909) 472-1997 who left a VM for me stating that 9/14/26 @ 1PM is good for the PM due in Sept. Called back and VM/Lm. FU with a confirmation email and scheduled FSE.
mstehle@radonmed.com
06/05/2026 HWilliams - First contact - Called (909) 472-1997 and spoke to Mark to confirm SN and ask if he would be the POC. Sending FU email with proposed date range and to confirm location.
mstehle@radonmed.com
🔧Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual.
FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍Technician Findings
Unit passed all required tests and was returned to use.
⚠️Problem Description
EPIQ CVx Ultrasound System - IP 119051732 - SN US925B0109
📞Call Description
PM - Warranty - BG Required PM
📋
0-0-0
Completed Sep 30, 2026
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
📞
Call
Completed Jun 8, 2026
06/03/2026 HWilliams - Received call from Mark (909) 472-1997 who left a VM for me stating that 9/14/26 @ 11AM is good for the PM due in Sept. Called back and VM/Lm. FU with a confirmation email and scheduled FSE.
mstehle@radonmed.com
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Charleston Area Medical Center - Charleston, WV - WO-13764216
Completed Jun 5, 2026
To: mstehle@radonmed.com
CC: heather.williams@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Charleston Area Medical Center - Charleston, WV - WO-13764216
Body:
Hi Mark,
Thank you for taking my call today. I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnere
📞
Call
Completed Jun 5, 2026
06/05/2026 HWilliams - First contact - Called (909) 472-1997 and spoke to Mark to confirm SN and ask if he would be the POC. Sending FU email with proposed date range and to confirm location.
mstehle@radonmed.com
📅
WO-01314199 - Preventive Maintenance - DD: 10/8/2026 - - Ultrasound - Charleston - Charleston Area Medical Center
Sep 14, 2026 1:00pm – 3:00pm
Work Order: WO-01314199
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13764216
Location: Charleston Area Medical Center
Address: 3000 Maccorkle Ave, Charleston, WV 25304
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US925B0109
Contact Name: Mark Stehle
Contact Phone: (909) 47
PDF
Complete_WO-13764216_EPIQ CVx Ultrasound System_US925B0109_EN_Test and Verification 2026-09-14 14_59 EDT