Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314199 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Charleston Area Medical Center — 3000 Maccorkle Ave, Charleston WV, 25304

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 8, 2026
37 biz days remaining
Active: 46 biz days
Paused: 143 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 9, 2026
143 business days (not counted)
46d
▶ Clock Running
Status: Scheduled
Jun 9 → Aug 15, 2026
46 business days (counted)
Running total: 46 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 9 Ready for Release ⏸ Paused 143 —
Jun 9 → Aug 15 Scheduled ▶ Running 46 46
Dispatch 0.0d
Holding 143.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
143.9 days
Created: Nov 10, 2025 Due: Oct 8, 2026 (54 days left)
📅
189.9 days Total Age
⏱️
143.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 143.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/03/2026 HWilliams - Received call from Mark (909) 472-1997 who left a VM for me stating that 9/14/26 @ 1PM is good for the PM due in Sept. Called back and VM/Lm. FU with a confirmation email and scheduled FSE.

mstehle@radonmed.com


06/05/2026 HWilliams - First contact - Called (909) 472-1997 and spoke to Mark to confirm SN and ask if he would be the POC. Sending FU email with proposed date range and to confirm location. 

mstehle@radonmed.com

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119051732 - SN US925B0109
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314199
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:44 AM
From: Entered
To: Ready for Release
Duration in Previous: 17m
🚨 144.0 business days
👷
▶
3 Technician Assigned Jun 9, 9:28 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-14T17:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 210d 20h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Sep 14, 1:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details