Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314200 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Thomas Memorial Hospital — 4605 Maccorkle Ave SW, Charleston WV, 25309

Nov 10, 2025 → Aug 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 7, 2026
✓ SLA Met (9 biz days early)
Active: 66 biz days
Paused: 129 biz days
🕐 Clock stopped: Invoiced (Aug 24, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 19, 2026
129 business days (not counted)
29d
▶ Clock Running
Status: Scheduled
May 19 → Jul 1, 2026
29 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 29 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Jul 1 → Aug 18, 2026
33 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 18 → Aug 18, 2026
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Completed
Aug 18 → Aug 18, 2026
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: L2 Review
Aug 18 → Aug 24, 2026
4 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Incomplete
Aug 24 → Aug 24, 2026
0 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Closed
Aug 24 → Aug 24, 2026
0 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Incomplete
Aug 24 → Aug 24, 2026
0 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Closed
Aug 24 → Aug 24, 2026
0 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Incomplete
Aug 24 → Aug 24, 2026
0 business days (counted)
Running total: 66 of ? biz days used
Created: Nov 10, 2025 Invoiced: Aug 24, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 19 Ready for Release ⏸ Paused 129 —
May 19 → Jul 1 Scheduled ▶ Running 29 29
Jul 1 → Jul 1 Entered ▶ Running 0 29
Jul 1 → Aug 18 Scheduled ▶ Running 33 62
Aug 18 → Aug 18 Tech On Site ▶ Running 0 62
Aug 18 → Aug 18 Completed ▶ Running 0 62
Aug 18 → Aug 24 L2 Review ▶ Running 4 66
Aug 24 → Aug 24 Incomplete ▶ Running 0 66
Aug 24 → Aug 24 Closed ▶ Running 0 66
Aug 24 → Aug 24 Incomplete ▶ Running 0 66
Aug 24 → Aug 24 Closed ▶ Running 0 66
Aug 24 → Aug 24 Incomplete ▶ Running 0 66
Dispatch 0.0d
Holding 129.9d (excluded)
Coordinators 63.4d
Field Work 0.7d
Incomplete 0.5d (excluded)
Billing 22.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
129.9 days
Coordinators
63.4 days
Over SLA
Field Work
0.7 days
Incomplete (excluded from total)
0.5 days
Billing
22.3 days
Over SLA
Created: Nov 10, 2025 Due: Sep 7, 2026 Completed: Aug 24, 2026 (14 days early)
📅
195.9 days Total Age
⏱️
129.9d in Ready for Release Longest Stage
🔄
17 transitions Status Changes
⚠️
63.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 129.9 days stuck in "Ready for Release"
⏱️
Total Delay 63.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
129.9d
Scheduled
63.4d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.3d / 1.0d SLA
L2 Review
4.3d
Incomplete
0.5d
Closed
4.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoiced
16.0d
Billing Correction Needed
4.3d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/21/2026 Jsackett - Deleted SM-271447, returned WO to Billing Correction for Update + Rebill per credit request

09/04/2026 MNewman - Invoice rejected "please revise and submit the invoice with labor and planner charges. Priya"

8/14/2026 HWilliams - sent reminder email linda.keffer@wvumedicine.org


07/01/2026 HWilliams - Removed from Eric and scheduled for Scout for 8/18/26 @ 11:30AM


05/19/2026 HWilliams - Received and responded to email confirming PM date and dispatched FSE Eric for 8/18/26 @ 11:30AM. linda.keffer@wvumedicine.org


05/18/2026 HWilliams - First contact - called 304-766-3814, VM/LM RE: ULS PM due in August. FU with email. linda.keffer@wvumedicine.org

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
unit passed all required tests, unit was returned to use.
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314200
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:44 AM
From: Entered
To: Ready for Release
Duration in Previous: 17m
🚨 130.0 business days
👷
▶
3 Technician Assigned May 19, 8:54 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-08-18T15:30:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 189d 20h
🚨 30.0 business days
🆕
▶
3 Status: Entered Jul 1, 5:00 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: Scout Miller
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-08-18T15:30:00.000+0000
🚨 33.9 business days
🔧
Status: Tech On Site by Scout Miller Aug 18, 12:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 47d 19h
⏱️
2x Labor Added Aug 18, 1:07 PM
Type: Labor
Status: Open
Qty: 4, 2
⏱️
Labor Added Aug 18, 3:17 PM
Type: Labor
Status: Open
Qty: 1.25
✔️
Status: Completed by Scout Miller Aug 18, 3:23 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 5m
👀
Status: L2 Review by Thomas Xenos Aug 18, 5:34 PM
From: Completed
To: L2 Review
Duration in Previous: 2h 11m
⏳ 4.8 business days
⚠️
Status: Incomplete by Thomas Xenos Aug 24, 8:09 AM
From: L2 Review
To: Incomplete
Duration in Previous: 5d 14h
🏁
Status: Closed by Scout Miller Aug 24, 8:23 AM
From: Incomplete
To: Closed
Duration in Previous: 14m
⚠️
Status: Incomplete by Thomas Xenos Aug 24, 8:32 AM
From: Closed
To: Incomplete
Duration in Previous: 9m
🚗
▶
2 Travel Added Aug 24, 8:43 AM
Travel Added → Status: Closed
🏁
Status: Closed by Scout Miller
From: Incomplete
To: Closed
Duration in Previous: 10m
⚠️
Status: Incomplete by Thomas Xenos Aug 24, 10:21 AM
From: Closed
To: Incomplete
Duration in Previous: 1h 38m
🏁
Status: Closed by Scout Miller Aug 24, 1:53 PM
From: Incomplete
To: Closed
Duration in Previous: 3h 31m
🚗
Travel Added Aug 24, 3:22 PM
Type: Travel
Status: Open
Qty: 224
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 27, 10:21 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 20h
💰
Status: Invoiced by Josh Longway Aug 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 17h 38m
🚨 16.0 business days
💵
Status: Billing Review by Jane Sackett Sep 21, 5:32 PM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 24d 13h, 0m
⏳ 4.8 business days
⏱️
Labor Added Sep 25, 9:48 AM
Type: Labor
Status: Open
Qty: N/A
📄
▶
3 Status: Ready to Bill Sep 25, 9:55 AM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
🧾
Invoice Created
Invoice Number: SM-273676

Bottlenecks

Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Scheduled
Duration: 33.4 business days (threshold: 2.0 business days)
Exceeded by 31.4 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Aug 18, 11:30 AM
Created
Nov 10, 11:27 AM
Invoice #
SM-273676

Work Details (6)

Name Type Status Qty Amount Date
WL-03340197 Labor Open 4 $0.00 Aug 18, 1:07 PM
WL-03340198 Labor Open 2 $275.00 Aug 18, 1:07 PM
WL-03340635 Labor Open 1.25 $0.00 Aug 18, 3:17 PM
WL-03348391 Travel Open 46 $0.00 Aug 24, 8:43 AM
WL-03349309 Travel Open 224 $0.00 Aug 24, 3:22 PM
WL-03400120 Labor Open - $38.00 Sep 25, 9:48 AM

Details