Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314200 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Thomas Memorial Hospital — 4605 Maccorkle Ave SW, Charleston WV, 25309

Nov 10, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 7, 2026
15 biz days remaining
Active: 60 biz days
Paused: 129 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 19, 2026
129 business days (not counted)
29d
▶ Clock Running
Status: Scheduled
May 19 → Jul 1, 2026
29 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 29 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Jul 1 → Aug 15, 2026
31 business days (counted)
Running total: 60 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 19 Ready for Release ⏸ Paused 129 —
May 19 → Jul 1 Scheduled ▶ Running 29 29
Jul 1 → Jul 1 Entered ▶ Running 0 29
Jul 1 → Aug 15 Scheduled ▶ Running 31 60
Dispatch 0.0d
Holding 129.9d (excluded)
Coordinators 30.0d
On Track
Dispatch
0.0 days
Holding (excluded from total)
129.9 days
Coordinators
30.0 days
Over SLA
Created: Nov 10, 2025 Due: Sep 7, 2026 (23 days left)
📅
189.9 days Total Age
⏱️
129.9d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
28.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 277 days old
🚨
Primary Delay 129.9 days stuck in "Ready for Release"
⏱️
Total Delay 28.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
129.9d
Scheduled
30.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/14/2026 HWilliams - sent reminder email linda.keffer@wvumedicine.org


07/01/2026 HWilliams - Removed from Eric and scheduled for Scout for 8/18/26 @ 11:30AM


05/19/2026 HWilliams - Received and responded to email confirming PM date and dispatched FSE Eric for 8/18/26 @ 11:30AM. linda.keffer@wvumedicine.org


05/18/2026 HWilliams - First contact - called 304-766-3814, VM/LM RE: ULS PM due in August. FU with email. linda.keffer@wvumedicine.org

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119596492 - SN US825B1648
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314200
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:44 AM
From: Entered
To: Ready for Release
Duration in Previous: 17m
🚨 130.0 business days
👷
▶
3 Technician Assigned May 19, 8:54 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-08-18T15:30:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 189d 20h
🚨 30.0 business days
🆕
▶
3 Status: Entered Jul 1, 5:00 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: Scout Miller
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-08-18T15:30:00.000+0000

Bottlenecks

Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Aug 18, 11:30 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details