Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314201 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Louis A Johnson VAMC — 1 Med Center Dr, Clarksburg WV, 26301

Nov 10, 2025 → Aug 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (31 biz days early)
Active: 25 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Aug 17, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 13, 2026
165 business days (not counted)
25d
▶ Clock Running
Status: Scheduled
Jul 13 → Aug 17, 2026
25 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 17 → Aug 17, 2026
0 business days (counted)
Running total: 25 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 13 Ready for Release ⏸ Paused 165 —
Jul 13 → Aug 17 Scheduled ▶ Running 25 25
Aug 17 → Aug 17 Tech On Site ▶ Running 0 25
Dispatch 0.0d
Holding 165.9d (excluded)
Coordinators 25.5d
Field Work 5.1d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
165.9 days
Coordinators
25.5 days
Over SLA
Field Work
5.1 days
Over SLA
Billing
2.0 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Aug 21, 2026 (40 days early)
📅
194.9 days Total Age
⏱️
165.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
31.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 165.9 days stuck in "Ready for Release"
⏱️
Total Delay 31.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
165.9d
Scheduled
25.5d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
4.5d / 1.0d SLA
Closed
4.2d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/13/2026 HWilliams - Received email from Davette confirming 8/17/26 for FSE Scout to complete remediation. Responded and dispatched FSE.

davette.saeler@va.gov


06/30/2026 HWilliams - Called (304) 623-3461 ext: 3717 and spoke with Davette and she confirmed Philips is having EMSAR do the required PMs. Sending an email with proposed dates and times. davette.saeler@va.gov


06/29/2026 HWilliams - Called (304) 623-3461, Donna xfer to ext: 3717, Spoke with Davette about sched PM and she advised she thought that Dave with Philips would be completing the PM. She will reach out to him and call me back by EOD tomorrow.


05/29/2026 HWilliams - Received email today from POC stating they only have F0311J in use from the list and they may have to wait until closer to August to sched.


05/28/2026 HWilliams - Called (304) 623-3461, xfer to ext: 3717, VM/LM


05/26/2026 HWilliams - Called (304) 623-3461, xfer to ext: 3717. Davette is not in today, LM. FU with email. 

davette.saeler@va.gov


05/20/2026 HWilliams - Called (304) 623-3461 ext: 3717, spoke with Davette, she had been off for a few days and was unable to locate email, resent email. 

davette.saeler@va.gov


05/13/2026 HWilliams - Called 304-623-3461, VM/LM re: upcoming PM due


05/08/2026 HWilliams - First Contact email sent to customer Davette Saeler confirming the device location, serial number, and proposed dates. davette.saeler@va.gov

🔧 Work Performed
Unit is due for PM. FSE completed PM and all Tests Per Field Service Manual. Unit has passed all tests and has been returned to use.
🔍 Technician Findings
unit passed all required tests and was returned to use.
⚠️ Problem Description
Transducer, X8-2t - IP 94447415 - SN F0311J
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314201
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 166.0 business days
👷
▶
3 Technician Assigned Jul 13, 4:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-08-17T16:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 245d 3h
📅
Dispatch Scheduled by Heather Williams Jul 14, 9:16 AM
Scheduled For: 2026-08-17T12:00:00.000+0000
🚨 25.0 business days
🔧
Status: Tech On Site by Scout Miller Aug 17, 11:30 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 34d 19h
⏱️
4x Labor Added Aug 17, 12:21 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2, 1, 101
✔️
Status: Completed by Scout Miller Aug 17, 4:05 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 35m
⏳ 5.0 business days
💵
▶
2 Expenses Added Aug 21, 6:16 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Scout Miller
From: Completed
To: Closed
Duration in Previous: 4d 2h
⏳ 2.7 business days
⏱️
Labor Added Aug 25, 8:12 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.5 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 27, 10:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 15h
💰
Status: Invoiced by Josh Longway Aug 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 17h 51m

Bottlenecks

Scheduled
Duration: 25.5 business days (threshold: 2.0 business days)
Exceeded by 23.5 business days
Completed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Aug 17, 8:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03338420 Labor Open 0.5 $0.00 Aug 17, 12:21 PM
WL-03338421 Labor Open 2 $0.00 Aug 17, 12:21 PM
WL-03338422 Labor Open 1 $275.00 Aug 17, 12:21 PM
WL-03338423 Travel Open 101 $0.00 Aug 17, 12:21 PM
WL-03347230 Expenses Open 1 $0.00 Aug 21, 6:16 PM
WL-03351966 Labor Open - $38.00 Aug 25, 8:12 PM

Details