Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314202 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cardiovascular Diagnostic Center — 2200 Medical Center Blvd ste 220 / 400, Lawrenceville GA, 30046

Nov 10, 2025 → Sep 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (56 biz days early)
Active: 48 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Sep 5, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 29, 2026
156 business days (not counted)
48d
▶ Clock Running
Status: Scheduled
Jun 29 → Sep 5, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 5 → Sep 5, 2026
0 business days (counted)
Running total: 48 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 29 Ready for Release ⏸ Paused 156 —
Jun 29 → Sep 5 Scheduled ▶ Running 48 48
Sep 5 → Sep 5 Tech On Site ▶ Running 0 48
Dispatch 0.0d
Holding 156.9d (excluded)
Coordinators 48.8d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
156.9 days
Coordinators
48.8 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Sep 5, 2026 (86 days early)
📅
204.9 days Total Age
⏱️
156.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
54.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 156.9 days stuck in "Ready for Release"
⏱️
Total Delay 54.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
156.9d
Scheduled
48.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
8.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/26/2026 Rharris: Sent PM Reminder email.

07/10/2026 Rharris; Changed Start time to 12pm to account for FSE Appt.

06/29/2026 Rharris: Rcvd email from Amy Wallace confirming FSE onsite 09/04. Scheduling Bruce for the same.

06/23/2026 Rharris Rcvd email form Amy confirming locatins. Emailed Amy.Wallace@northside.com with proposed dates and times.

06/19/2026 Rharris: Emailed Amy Wallace atAmy.Wallace@northside.com asking to confirm if this device is still at same location as last year of:

CardioVascular Group Lawrenceville 2200 Medical Center Blvdste 220 / 400 Lawrenceville, GA 30046

🔧 Work Performed
PM Implemented
🔍 Technician Findings
PM Implemented
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 106643540 - SN US923B1581
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314202
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 157.0 business days
👷
▶
3 Technician Assigned Jun 29, 1:51 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-09-04T13:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 231d 1h
⚠️ 9.0 business days
📅
Dispatch Scheduled by Rhonda Harris Jul 10, 1:39 PM
Scheduled For: 2026-09-04T04:00:00.000+0000
🚨 41.0 business days
🔧
Status: Tech On Site by Bruce Ballard Sep 4, 10:35 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 67d 8h
⏱️
▶
2 5x Labor Added Sep 4, 10:46 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Bruce Ballard
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12m, 0m
⚠️ 5.1 business days
⏱️
Labor Added Sep 14, 5:51 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 9:10 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 12d 10h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 4m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 48.8 business days (threshold: 2.0 business days)
Exceeded by 46.8 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Sep 4, 12:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03369934 Labor Open 1 $0.00 Sep 4, 10:46 PM
WL-03369935 Labor Open 2 $275.00 Sep 4, 10:46 PM
WL-03369936 Labor Open 1 $0.00 Sep 4, 10:46 PM
WL-03369937 Travel Open 44 $0.00 Sep 4, 10:46 PM
WL-03369938 Travel Open 47 $0.00 Sep 4, 10:46 PM
WL-03381378 Labor Open - $38.00 Sep 14, 5:51 PM

Details