Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314203 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Southampton Hospital — 240 Meeting House Ln, Southampton NY, 11968

Nov 10, 2025 → Oct 19, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (27 biz days early)
Active: 56 biz days
Paused: 177 biz days
🕐 Clock stopped: Tech Off Site (Oct 19, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸177d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 29, 2026
177 business days (not counted)
56d
▶ Clock Running
Status: Scheduled
Jul 29 → Oct 19, 2026
56 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 19 → Oct 19, 2026
0 business days (counted)
Running total: 56 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Oct 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 29 Ready for Release ⏸ Paused 177 —
Jul 29 → Oct 19 Scheduled ▶ Running 56 56
Oct 19 → Oct 19 Tech On Site ▶ Running 0 56
Dispatch 0.0d
Holding 177.9d (excluded)
Coordinators 57.0d
Field Work 1.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
177.9 days
Coordinators
57.0 days
Over SLA
Field Work
1.2 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (39 days left)
📅
234.0 days Total Age
⏱️
177.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
56.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
07e-Partial Project • 345 days old
🚨
Primary Delay 177.9 days stuck in "Ready for Release"
⏱️
Total Delay 56.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
177.9d
Scheduled
57.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/12/2026 DMalloy -Reminder Email sent to the customer for next weeks appt.  

kevin.williams@stonybrookmedicine.edu


07/29/2026 DMalloy - Email received from customer agreeing to have FSE Vivian onsite on Monday, October 19, 2026, at 11:00am. Emailed a confirmation.  

kevin.williams@stonybrookmedicine.edu


07/24/2026 DMalloy - First Contact email sent to customer Kevin Williams confirming the device location, serial number and proposed a date and time for a visit. 

kevin.williams@stonybrookmedicine.edu

🔧 Work Performed
Affiniti 70 Ultrasound System - IP 78777385 - SN USD18F0260
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 78777385 - SN USD18F0260
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314203
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 178.0 business days
👷
▶
3 Technician Assigned Jul 29, 12:00 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-19T04:00:00.000+0000, 2026-10-19T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 260d 23h
📅
Dispatch Scheduled by Deon Malloy Jul 29, 12:15 PM
Scheduled For: 2026-10-19T15:00:00.000+0000
🚨 40.0 business days
📅
Dispatch Scheduled by Deon Malloy Sep 23, 3:24 PM
Scheduled For: 2026-10-19T14:00:00.000+0000
🚨 18.0 business days
🔧
Status: Tech On Site by Vivian Hyde Oct 19, 11:21 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 81d 23h
⏱️
3x Labor Added Oct 19, 12:18 PM
Type: Labor, Travel
Status: Open
Qty: 3, 2, 90
🚗
Status: Tech Off Site by Vivian Hyde Oct 19, 12:24 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 3m
✔️
Status: Completed by Vivian Hyde Oct 19, 8:45 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 8h 21m, 0m
⏳ 2.4 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 21, 4:12 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
⏱️
Labor Added Oct 22, 11:43 AM
Type: Labor
Status: Open
Qty: N/A

Bottlenecks

Scheduled
Duration: 57.0 business days (threshold: 2.0 business days)
Exceeded by 55.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
07e-Partial Project
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 19, 10:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03433909 Labor Open 3 $0.00 Oct 19, 12:18 PM
WL-03433910 Labor Open 2 $275.00 Oct 19, 12:18 PM
WL-03433911 Travel Open 90 $0.00 Oct 19, 12:18 PM
WL-03439439 Labor Open - $38.00 Oct 22, 11:43 AM

Details