Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314203 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Southampton Hospital — 240 Meeting House Ln, Southampton NY, 11968

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 12 biz days
Paused: 177 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸177d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 29, 2026
177 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 29 → Aug 15, 2026
12 business days (counted)
Running total: 12 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 29 Ready for Release ⏸ Paused 177 —
Jul 29 → Aug 15 Scheduled ▶ Running 12 12
Dispatch 0.0d
Holding 177.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
177.9 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (107 days left)
📅
189.9 days Total Age
⏱️
177.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 177.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
177.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/29/2026 DMalloy - Email received from customer agreeing to have FSE Vivian onsite on Monday, October 19, 2026, at 11:00am. Emailed a confirmation.  

kevin.williams@stonybrookmedicine.edu



07/24/2026 DMalloy - First Contact email sent to customer Kevin Williams confirming the device location, serial number and proposed a date and time for a visit. 

kevin.williams@stonybrookmedicine.edu

⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 78777385 - SN USD18F0260
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314203
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 178.0 business days
👷
▶
3 Technician Assigned Jul 29, 12:00 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-19T04:00:00.000+0000, 2026-10-19T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 260d 23h
📅
Dispatch Scheduled by Deon Malloy Jul 29, 12:15 PM
Scheduled For: 2026-10-19T15:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 19, 11:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details