Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314204 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 VA Medical Center -Northport — 79 Middleville Rd, Northport NY, 11768

Nov 10, 2025 → Sep 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 2, 2026
✓ SLA Met (1 biz days early)
Active: 50 biz days
Paused: 151 biz days
🕐 Clock stopped: Invoiced (Sep 1, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸134d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 27, 2026
134 business days (not counted)
47d
▶ Clock Running
Status: Scheduled
May 27 → Aug 4, 2026
47 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Entered
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 47 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 4 → Aug 27, 2026
17 business days (not counted)
▶ Clock Running
Status: Scheduled
Aug 27 → Aug 31, 2026
2 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 31 → Aug 31, 2026
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Aug 31 → Aug 31, 2026
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Completed
Aug 31 → Aug 31, 2026
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Incomplete
Aug 31 → Sep 1, 2026
1 business day (counted)
Running total: 50 of ? biz days used
Created: Nov 10, 2025 Invoiced: Sep 1, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 27 Ready for Release ⏸ Paused 134 —
May 27 → Aug 4 Scheduled ▶ Running 47 47
Aug 4 → Aug 4 Entered ▶ Running 0 47
Aug 4 → Aug 27 Ready for Release ⏸ Paused 17 —
Aug 27 → Aug 31 Scheduled ▶ Running 2 49
Aug 31 → Aug 31 Tech On Site ▶ Running 0 49
Aug 31 → Aug 31 Tech Off Site ▶ Running 0 49
Aug 31 → Aug 31 Completed ▶ Running 0 49
Aug 31 → Sep 1 Incomplete ▶ Running 1 50
Dispatch 0.0d
Holding 152.7d (excluded)
Coordinators 50.6d
Field Work 0.5d
Incomplete 1.0d (excluded)
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
152.7 days
Coordinators
50.6 days
Over SLA
Field Work
0.5 days
Incomplete (excluded from total)
1.0 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Sep 2, 2026 Completed: Sep 1, 2026 (1 days early)
📅
201.9 days Total Age
⏱️
134.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
47.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 134.9 days stuck in "Ready for Release"
⏱️
Total Delay 47.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
152.7d
Scheduled
50.6d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Incomplete
1.0d
Closed
0.4d / 1.0d SLA
07e-Partial Project
2.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/27/2026 Rbailey - Called 631.402.2717 Spoke with Ivan to Advise him that Vivian would be onsite Aug 31 @ 3pm. Dispatching WO and Sending Email


08/04/2026 DMalloy - Removing from Andre. checking with FOM to see if this can be moved to Israel for the same date and time 8/19 @3pm 


05/27/2026 DMalloy - Called 631.261.4400 ext 17435 for biomed. Spoke with Ivan and he agreed to have FSE Andre onsite on Wednesday, August 19, 2026, at 3:00pm. Emailed a confirmation.  

ivan.comice@va.gov


05/26/2026 Rbailey - Called 631.402.2717 NA Left Ivan. Advised resending email with New Dates


05/26/2026 Rbailey - Called 631.261.4400 pressed 0 for Oper. Asked for Ivan. Unable to search that way. Mentioned ULS. He Xfer'd me Answered by Call Center. She said if Radiology NA routed to them. She Xfer'd me to another line. Rang and Rang then disconnected


05/26/2026 Rbailey - Called 757.419.1888 for Ivan Comice. The Number is not in Service

05/26/2026 Rbailey - Called 631.405.2717 for Ivan Comice. The Number is not in Service


05/15/2026 DMalloy - First Contact email sent to customer Ivan Comice confirming the device location, serial number and proposed a date and time for a visit. 

ivan.comice@va.gov

🔧 Work Performed
EPIQ Elite Diagnostic Ultrasound System - IP 113853353 - SN US824B0061
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 113853353 - SN US824B0061
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314204
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 135.0 business days
📅
▶
3 Dispatch Scheduled May 27, 2:59 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Andre Samuda
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 198d 2h
🚨 48.0 business days
🆕
Status: Entered by Deon Malloy Aug 4, 1:47 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 68d 22h, 0m
🚨 18.0 business days
👷
▶
3 Technician Assigned Aug 27, 11:35 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-08-31T19:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 22d 21h
⏳ 3.0 business days
🔧
Status: Tech On Site by Vivian Hyde Aug 31, 4:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 4h
🚗
Travel Added Aug 31, 7:29 PM
Type: Travel
Status: Open
Qty: 50
🚗
▶
2 Travel Added Aug 31, 7:53 PM
Travel Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 2.5
🚗
Status: Tech Off Site by Vivian Hyde Aug 31, 7:59 PM
From: Tech On Site, Tech Off Site, Completed
To: Tech Off Site, Completed, Incomplete
Duration in Previous: 3h 44m, 0m
🏁
Status: Closed by Vivian Hyde Sep 1, 1:08 PM
From: Incomplete
To: Closed
Duration in Previous: 17h 8m
⏱️
▶
2 Labor Added Sep 1, 4:04 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2h 58m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 3, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
💰
Status: Invoiced by Josh Longway Sep 4, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 47.6 business days (threshold: 2.0 business days)
Exceeded by 45.6 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 31, 3:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03360871 Travel Open 50 $0.00 Aug 31, 7:29 PM
WL-03360954 Travel Open 50 $0.00 Aug 31, 7:53 PM
WL-03360962 Labor Open 2.5 $0.00 Aug 31, 7:57 PM
WL-03360963 Labor Open 2 $275.00 Aug 31, 7:57 PM
WL-03360964 Labor Open 2 $0.00 Aug 31, 7:57 PM
WL-03362484 Labor Open - $38.00 Sep 1, 4:04 PM

Details