Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314204 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 VA Medical Center -Northport — 79 Middleville Rd, Northport NY, 11768

Nov 10, 2025 → Present

🔴 Behind

PC

SLA Clock

Per client agreement · Target: Sep 2, 2026

12 biz days remaining

Active: 47 biz days

Paused: 142 biz days

▶ Clock Running

Status: Created

Nov 10 → Nov 10, 2025

0 business days (counted)

Running total: 0 of ? biz days used

⏸134d

⏸ Clock Paused

Status: Ready for Release

Nov 10 → May 27, 2026

134 business days (not counted)

47d

▶ Clock Running

Status: Scheduled

May 27 → Aug 4, 2026

47 business days (counted)

Running total: 47 of ? biz days used

▶ Clock Running

Status: Entered

Aug 4 → Aug 4, 2026

0 business days (counted)

Running total: 47 of ? biz days used

⏸ Clock Paused

Status: Ready for Release

Aug 4 → Aug 15, 2026

8 business days (not counted)

Created: Nov 10, 2025 Today

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Nov 10 → Nov 10	Created	▶ Running	0	0
Nov 10 → May 27	Ready for Release	⏸ Paused	134	—
May 27 → Aug 4	Scheduled	▶ Running	47	47
Aug 4 → Aug 4	Entered	▶ Running	0	47
Aug 4 → Aug 15	Ready for Release	⏸ Paused	8	—

Dispatch 0.0d

Holding 134.9d (excluded)

Coordinators 47.6d

On Track

Dispatch
0.0 days

Holding (excluded from total)
134.9 days

Coordinators
47.6 days
Over SLA

Created: Nov 10, 2025 Due: Sep 2, 2026 (18 days left)

📅

189.9 days Total Age

⏱️

134.9d in Ready for Release Longest Stage

🔄

3 transitions Status Changes

⚠️

45.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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Generating AI analysis...

Behind Schedule - Needs Attention

Ready for Release • 277 days old

🚨

Primary Delay 134.9 days stuck in "Ready for Release"

⏱️

Total Delay 45.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Release

134.9d

Scheduled

47.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/04/2026 DMalloy - Removing from Andre. checking with FOM to see if this can be moved to Israel for the same date and time 8/19 @3pm 

05/27/2026 DMalloy - Called 631.261.4400 ext 17435 for biomed. Spoke with Ivan and he agreed to have FSE Andre onsite on Wednesday, August 19, 2026, at 3:00pm. Emailed a confirmation.  
ivan.comice@va.gov

05/26/2026 Rbailey - Called 631.402.2717 NA Left Ivan. Advised resending email with New Dates

05/26/2026 Rbailey - Called 631.261.4400 pressed 0 for Oper. Asked for Ivan. Unable to search that way. Mentioned ULS. He Xfer'd me Answered by Call Center. She said if Radiology NA routed to them. She Xfer'd me to another line. Rang and Rang then disconnected

05/26/2026 Rbailey - Called 757.419.1888 for Ivan Comice. The Number is not in Service
05/26/2026 Rbailey - Called 631.405.2717 for Ivan Comice. The Number is not in Service

05/15/2026 DMalloy - First Contact email sent to customer Ivan Comice confirming the device location, serial number and proposed a date and time for a visit. 
ivan.comice@va.gov

⚠️ Problem Description

                        EPIQ Elite Diagnostic Ultrasound System - IP 113853353 - SN US824B0061                    

📞 Call Description

                        PM - Contract - BG Required PM                    

Timeline

📋

Work Order Created Nov 10, 11:27 AM

Work Order: WO-01314204

Type: Preventive Maintenance

Priority: PC

✅

Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM

From: Entered

To: Ready for Release

Duration in Previous: 13m

🚨 135.0 business days

📅

▶

3 Dispatch Scheduled May 27, 2:59 PM

Dispatch Scheduled → Technician Assigned → Status: Scheduled

👷

Technician Assigned by Deon Malloy

Technician: Andre Samuda

🗓️

Status: Scheduled by Deon Malloy

From: Ready for Release

To: Scheduled

Duration in Previous: 198d 2h

🚨 48.0 business days

🆕

Status: Entered by Deon Malloy Aug 4, 1:47 PM

From: Scheduled, Entered

To: Entered, Ready for Release

Duration in Previous: 68d 22h, 0m

Bottlenecks

Scheduled

Duration: 47.6 business days (threshold: 2.0 business days)

Exceeded by 45.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Ready for Release

Priority

PC

Type

Preventive Maintenance

Branch

ERLA - PROD

Technician

Unassigned

Scheduled

N/A

Created

Nov 10, 11:27 AM

Invoice #

N/A