Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314205 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Philips Medical Systems — 3000 Minuteman Rd, Andover MA, 01810

Nov 10, 2025 → Jun 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (61 biz days early)
Active: 0 biz days
Paused: 138 biz days
🕐 Clock stopped: Canceled (Jun 2, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸138d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 2, 2026
138 business days (not counted)
Created: Nov 10, 2025 Canceled: Jun 2, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 2 Ready for Release ⏸ Paused 138 —
Dispatch 0.0d
Holding 138.9d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
138.9 days
Created: Nov 10, 2025 Due: Aug 30, 2026 Completed: Jun 2, 2026 (89 days early)
📅
138.9 days Total Age
⏱️
138.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 277 days old
🚨
Primary Delay 138.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
138.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/02/2026 RArnold - Per Stone " Go ahead and unshare it. Sounds like it belongs to one of the service teams and not the demo pool."

05/22/2026 mklose per Bill Garland this was in IL. Rebecca will reach out to Stone to ask him to share with corret ASP

04/28/2026 mklose Per Bill Garland This is a demo unit that used to be at Northwestern Memorial Hospital. it mayhave been returned to the warehouse. adv asked Rachel Alexander to help look for device. rachel.alexander@philips.com

04/27/2026 mklose Rebecca Arnold reached to to Stone to verify device location

04/22/2026 mklose- last PM was done in IL Amanda Newman reached out to Stone to verify

⚠️ Problem Description
Transducer, X8-2t - IP 109237365 - SN F0FPZT
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314205
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 139.0 business days
🚫
Status: Canceled by Rebecca Arnold Jun 2, 9:30 AM
From: Ready for Release
To: Canceled
Duration in Previous: 203d 20h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details