Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • Preventive Maintenance • PC
📍 University of Maryland — 7704 Matapeake Business Dr, Brandywine MD, 20613
Nov 10, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 10 → Nov 10 | Created | ▶ Running | 0 | 0 |
| Nov 10 → Aug 15 | Ready for Release | ⏸ Paused | 189 | — |
08/07/2026 ARuby - Called Shannon Hawkins 443-386-4562 VM/LM sent email to skiddoo@som.umaryland.edu asking for timeline on the moving of this device. I also asked her to provide information for new location and POC
07/29/2026 RArnold - Per customer "We are in the process of moving this equipment to Baltimore. I will reach out when the equipment has been relocated"
Please reach out for at time line on when the device is being moved
07/21/2026 ARuby - Called Shannon Hawkins 443-386-4562 spoke with Shannon, she said the device is likely still at the brandywine location, that facility is just closed. She asked me to send an email with the details. skiddoo@som.umaryland.edu
07/14/2026 ARuby - Bree's email bounced. Sent FU to Nic.
07/08/2026 RArnold - Called 410-328-5840 waited on the line. Was told Shannon was gone for the day. Found contact for another device that was done at this location Bree Logvin blogvin@som.maryland.edu and Nicholas Barragan n.barraganpabon@umm.edu. Sending email to them to seeif they can assist with locatin g this device
07/08/2026 RArnold - Called (240) 577-1267 for Kia. she resigned from this position in 2025. Would need to contact Baltimore location vascular. Brandywine location is closed.
410-328-5840 - This contact number should be able to help with any devices that were at the Brandywine location. gave name Shannon but could not remember her last name
419 W. Redwood Street
Baltimore, MD 21201
06/30/2026 ALuman - called main line (410) 787-4000 for Baltimore Washington Medical Center. asked to be xfer to Biomed. Spoke to Biomed and it does not pull in their system for all campuses.
06/22/2026 ALuman - sent another attempt to kshryock@som.umaryland.edu
06/16/2026 ALuman - sent follow up email to kshryock@som.umaryland.edu
06/03/2026 ALuman - called 410-787 4437 to reach Kia at the Baltimore Washington Medical Center. this is a central scheduling line. spoke w/ reception and she sent a message over to vascular to have them call me back regarding ULS PM
06/03/2026 ALuman - called (240) 607-2010 to speak w/ Kia. rings to University of Maryland division of Vascular surgery. spoke w/ Ally at front desk. They were unable toi locate Kia at this facility and suggested I tried calling Baltimore Washington Medical Center 410-787 4437
05/29/2026 DMalloy - Located and called 240-577-1267 for Kia Shryock. No answer. Left a VM for a call back. Following up with an email.
kshryock@som.umaryland.edu
05/29/2026 DMalloy - Called 240.607.2010 for Kia Shryock. The automated system looped and never got me to a live person. Will look for a alternate contact # for this POC.
05/28/2026 DMalloy - Called 240.607.2010 for Kia Shryock. The office closes at 430pm EST. Resent proposal email for Visibility. Will try calling back on tomorrow.
kshryock@som.umaryland.edu
05/19/2026 Rbailey - Sent 1st Attempt to kshryock@som.umaryland.edu Kia Shryock to propose Allan come onsite Aug 6 @1230
✅ No bottlenecks detected
No related artifacts