📍 Louis A Johnson VAMC — 1 Med Center Dr, Clarksburg WV, 26301
Nov 10, 2025 → Jun 8, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (79 biz days early)
Active: 0 biz days
Paused: 142 biz days
🕐 Clock stopped: Completed (Jun 8, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸142d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 8, 2026
142 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 8 → Jun 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025Completed: Jun 8, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Jun 8
Ready for Release
⏸ Paused
142
—
Jun 8 → Jun 8
Assigned
▶ Running
0
0
Dispatch0.0d
Holding142.9d (excluded)
Billing5.0d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
142.9 days
Billing
5.0 days
Over SLA
Created: Nov 10, 2025
Due: Sep 30, 2026
Completed: Jun 8, 2026 (114 days early)
📅
142.9 daysTotal Age
⏱️
142.9d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
⚠️
4.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 277 days old
🚨
Primary Delay142.9 days stuck in "Ready for Release"
⏱️
Total Delay4.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
142.9d
Closed
0.4d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/29/2026 HWilliams - Received email today from POC stating they only have F0311J in use from the list and they may have to wait until closer to August to sched.
05/28/2026 HWilliams - Called (304) 623-3461, xfer to ext: 3717, VM/LM
05/26/2026 HWilliams - Called (304) 623-3461, xfer to ext: 3717. Davette is not in today, LM. FU with email.
05/20/2026 HWilliams - Called (304) 623-3461 ext: 3717, spoke with Davette, she had been off for a few days and was unable to locate email, resent email.
05/13/2026 HWilliams - Called 304-623-3461, VM/LM re: upcoming PM due
05/08/2026 HWilliams - First Contact email sent to customer Davette Saeler confirming the device location, serial number, and proposed dates. davette.saeler@va.gov
🔧Work Performed
PWO Canceled. Planner labor only for attempts made
⚠️Problem Description
Transducer, X8-2t - IP 96307023 - SN F04GH3
📞Call Description
PM - Contract - BG Required PM
Timeline
📋
Work Order Created Nov 10, 11:27 AM
Work Order:WO-01314208
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanNov 10, 11:42 AM