Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314209 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Louis A Johnson VAMC — 1 Med Center Dr, Clarksburg WV, 26301

Nov 10, 2025 → Jul 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (56 biz days early)
Active: 0 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Jul 13, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 13, 2026
165 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 13 → Jul 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025 Completed: Jul 13, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 13 Ready for Release ⏸ Paused 165 —
Jul 13 → Jul 13 Assigned ▶ Running 0 0
Dispatch 0.0d
Holding 165.9d (excluded)
Field Work 0.0d
Billing 2.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
165.9 days
Field Work
0.0 days
Billing
2.9 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Jul 13, 2026 (79 days early)
📅
165.9 days Total Age
⏱️
165.9d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 277 days old
🚨
Primary Delay 165.9 days stuck in "Ready for Release"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
165.9d
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2026 HWilliams - Sending EL to customer since they do not have SN F0109J 


05/29/2026 HWilliams - Received email today from POC stating they only have F0311J in use from the list and they may have to wait until closer to August to sched.


05/28/2026 HWilliams - Called (304) 623-3461, xfer to ext: 3717, VM/LM


05/26/2026 HWilliams - Called (304) 623-3461, xfer to ext: 3717. Davette is not in today, LM. FU with email. 

davette.saeler@va.gov


05/20/2026 HWilliams - Called (304) 623-3461 ext: 3717, spoke with Davette, she had been off for a few days and was unable to locate email, resent email. 

davette.saeler@va.gov


05/13/2026 HWilliams - Called 304-623-3461, VM/LM re: upcoming PM due


05/08/2026 HWilliams - First Contact email sent to customer Davette Saeler confirming the device location, serial number, and proposed dates. davette.saeler@va.gov

🔧 Work Performed
Exception Letter
⚠️ Problem Description
Transducer, X8-2t - IP 118786475 - SN F0109J
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314209
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 165.9 business days
👷
▶
4 Technician Assigned Jul 13, 8:16 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Closed
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Completed
Duration in Previous: 244d 19h, 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
🏁
Status: Closed by Mandy Newman
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 15, 12:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 15h

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03291632 Labor Open - $38.00 Jul 13, 8:17 AM

Details