Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314211 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inspira Medical Center — 700 Mullica Hill Rd, Mullica Hill NJ, 08062

Nov 10, 2025 → Jul 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (51 biz days early)
Active: 38 biz days
Paused: 132 biz days
🕐 Clock stopped: Completed (Jul 20, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸132d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 22, 2026
132 business days (not counted)
38d
▶ Clock Running
Status: Scheduled
May 22 → Jul 20, 2026
38 business days (counted)
Running total: 38 of ? biz days used
Created: Nov 10, 2025 Completed: Jul 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 22 Ready for Release ⏸ Paused 132 —
May 22 → Jul 20 Scheduled ▶ Running 38 38
Dispatch 0.0d
Holding 132.9d (excluded)
Coordinators 38.4d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
132.9 days
Coordinators
38.4 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Jul 20, 2026 (72 days early)
📅
170.9 days Total Age
⏱️
132.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
39.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 132.9 days stuck in "Ready for Release"
⏱️
Total Delay 39.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
132.9d
Scheduled
38.4d / 2.0d SLA
Closed
3.2d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/13/2026 ARuby - Sent reminder email to bourdonbj@ihn.org Billie Jean Bourdon

06/29/2026 ARuby - bourdonbj@ihn.org confirmed 11:30 &1:30. Updated scheduled time.

06/29/2026 ARuby - Sent email to Billie Jean asking to push back by 30 mins

05/22/2026 ARuby - Rcvd from Billie Jean advising this device is located in the main hospital in the ULS Med. imaging. She confirmed 7/20 @11a. Dispatching to Jason Yenser.


05/19/2026 ARuby - found POC from email Bourdon, Billie Jean <bourdonbj@ihn.org> (856) 508-1163 sent first attempt to Billie-Jean to schedule with other confirmed ULS PM US919C0725 - July 20, 2026 @1pm

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 73672314 - SN USO17C0149
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314211
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 130.0 business days
📅
Dispatch Scheduled by Autumn Ruby May 19, 5:42 PM
Scheduled For: 2026-05-19T21:45:00.000+0000
⏳ 3.8 business days
👷
▶
3 Technician Assigned May 22, 4:55 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-07-20T15:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 193d 4h
🚨 24.9 business days
📅
Dispatch Scheduled by Autumn Ruby Jun 29, 5:07 PM
Scheduled For: 2026-07-20T15:30:00.000+0000
🚨 14.9 business days
⏱️
3x Labor Added Jul 20, 4:49 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 119
✔️
Status: Completed by Jason Yenser Jul 20, 6:28 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 59d 1h, 0m
⏳ 2.7 business days
⏱️
Labor Added Jul 22, 8:54 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 23, 11:56 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
📄
Status: Ready to Bill by Timothy Amburgey Jul 23, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 33m
💰
Status: Invoiced by Josh Longway Jul 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Scheduled
Duration: 38.4 business days (threshold: 2.0 business days)
Exceeded by 36.4 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jul 20, 11:30 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03300441 Labor Open 1.5 $275.00 Jul 20, 4:49 PM
WL-03300442 Labor Open 1.5 $0.00 Jul 20, 4:49 PM
WL-03300443 Travel Open 119 $0.00 Jul 20, 4:49 PM
WL-03303784 Labor Open - $38.00 Jul 22, 8:54 PM

Details