Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314212 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Bayshore Medical CenterA division of HMH Hospitals Corp — 727 N Beers St, Holmdel NJ, 07733

Nov 10, 2025 → Mar 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (34 biz days early)
Active: 54 biz days
Paused: 28 biz days
🕐 Clock stopped: Tech Off Site (Mar 13, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸28d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Dec 23, 2025
28 business days (not counted)
54d
▶ Clock Running
Status: Scheduled
Dec 23 → Mar 13, 2026
54 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 54 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Mar 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Dec 23 Ready for Release ⏸ Paused 28 —
Dec 23 → Mar 13 Scheduled ▶ Running 54 54
Mar 13 → Mar 13 Tech On Site ▶ Running 0 54
Dispatch 0.0d
Holding 28.9d (excluded)
Coordinators 54.6d
Field Work 0.5d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
28.9 days
Coordinators
54.6 days
Over SLA
Field Work
0.5 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Apr 30, 2026 Completed: Mar 13, 2026 (48 days early)
📅
82.9 days Total Age
⏱️
54.6d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
55.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 54.6 days stuck in "Scheduled"
⏱️
Total Delay 55.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
28.9d
Scheduled
54.6d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/05/2026 RArnold -Sent Reminder Email

12/23/2025 RArnold - Heather confirmed. Dispatching to Vivian 03/13 @ 2:30 pm

12/23/2025 RArnold - Called 732.888.5250 for Heather. Left a message. Sending email. Vivian 03/13 @ 2:30 pm


12/19/2025 RArnold - Called 732.888.5250 for Heather. Left a message. Sending email. 


12/11/2025 Rbailey - Called 732.888.5250 NA Left VM Heather Katopes. Resending email for Visibility


12/03/2025 Rbailey - Sent 1st Attempt email to Heather Katopes heather.katopes@hmhn.org to confirm device is still at location

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 84292792 - SN US220B1202
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 84292792 - SN US220B1202
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314212
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 29.0 business days
👷
▶
3 Technician Assigned Dec 23, 1:57 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-13T18:30:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 43d 2h
🚨 55.0 business days
🔧
Status: Tech On Site by Vivian Hyde Mar 13, 1:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 79d 22h
🚗
▶
2 Status: Tech Off Site Mar 13, 5:05 PM
Status: Tech Off Site → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 2, 25, 40
✔️
Status: Completed by Vivian Hyde Mar 13, 5:12 PM
From: Tech Off Site
To: Completed
Duration in Previous: 7m
🏁
Status: Closed by Vivian Hyde Mar 13, 5:36 PM
From: Completed
To: Closed
Duration in Previous: 23m
⏳ 3.8 business days
⏱️
▶
2 Labor Added Mar 18, 10:37 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Mar 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Scheduled
Duration: 54.6 business days (threshold: 2.0 business days)
Exceeded by 52.6 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Mar 13, 2:30 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03143862 Labor Open 1 $0.00 Mar 13, 5:09 PM
WL-03143863 Labor Open 2 $275.00 Mar 13, 5:09 PM
WL-03143864 Labor Open 2 $0.00 Mar 13, 5:09 PM
WL-03143865 Travel Open 25 $0.00 Mar 13, 5:09 PM
WL-03143866 Travel Open 40 $0.00 Mar 13, 5:09 PM
WL-03148768 Labor Open 0.016666666666667 $38.00 Mar 18, 10:37 AM

Details