Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314215 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Princeton Medical Group Pa — 419 N Harrison St, Princeton NJ, 08540

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
31 biz days remaining
Active: 53 biz days
Paused: 136 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸136d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 29, 2026
136 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 29 → May 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
53d
▶ Clock Running
Status: Scheduled
May 29 → Aug 15, 2026
53 business days (counted)
Running total: 53 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 29 Ready for Release ⏸ Paused 136 —
May 29 → May 29 Ready for Scheduling ▶ Running 0 0
May 29 → Aug 15 Scheduled ▶ Running 53 53
Dispatch 0.0d
Holding 136.9d (excluded)
Coordinators 0.0d
On Track
Dispatch
0.0 days
Holding (excluded from total)
136.9 days
Coordinators
0.0 days
Created: Nov 10, 2025 Due: Sep 30, 2026 (46 days left)
📅
189.9 days Total Age
⏱️
136.9d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 136.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
136.9d
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/10/2026 ARuby - called Thomas A. Scott 609-924-9300 Spoke with oper. Tried to transfer me. I saw his Ext. 3397 listed in his email. Told them I would try his ext. They were not much help so I hung up and Called 609-924-9300 Ext. 3397 he said he does not care when we have a tech come onsite. I told him we will do 8/24. Dispatching Jason Yenser. Also, Susie Gummel's (sec. POC) direct number is 609-986-2303

05/29/2026 ARuby - Rcvd email from Tom TScott@princetonmedicalgroup.com confirming any date/time works as device is not in service. Dispatching to Jason yenser for Aug 12th @10a


05/28/2026 ARuby - This WO was not traded-in and can still work to schedule. I sent an email to Tom for scheduling.


05/27/2026 ARuby - Rcvd email from Thomas A. Scott 609-924-9300 TScott@princetonmedicalgroup.com advising device was traded in. He said they purchased a new ULS device and is wondering if it is still under the service agreement and if it is paid through or if they would have to pay for the service. Looped Fady in email chain to answer questions.


05/22/2026 Rbailey - Rcvd VM from 609.986.2303 Susie Gummel. She advised We had emailed about 2 ultrasounds that potentially need service. 1 of them, They actually returned as a trade in, the affinity 50, but They have a couple questions. CB NA Left VM for FU


05/20/2026 Rbailey - Sent 1st Attempt email to Tom Scott tscott@princetonmedicalgroup.com to propose Jason Yenser Aug 12 @10

⚠️ Problem Description
Affiniti 30 Ultrasound System - IP 81263593 - SN US819E0829
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314215
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 136.9 business days
📅
Status: Ready for Scheduling by Autumn Ruby May 29, 8:24 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 199d 19h
👷
▶
3 Technician Assigned May 29, 8:36 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-12T14:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 11m
🚨 30.0 business days
📅
Dispatch Scheduled by Autumn Ruby Jul 13, 8:53 AM
Scheduled For: 2026-08-24T13:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Aug 24, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details