📍 Princeton Medical Group Pa — 419 N Harrison St, Princeton NJ, 08540
Nov 10, 2025 → Aug 24, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (26 biz days early)
Active: 59 biz days
Paused: 136 biz days
🕐 Clock stopped: Completed (Aug 24, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸136d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 29, 2026
136 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 29 → May 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
59d
▶ Clock Running
Status: Scheduled
May 29 → Aug 24, 2026
59 business days (counted)
Running total: 59 of ? biz days used
Created: Nov 10, 2025Completed: Aug 24, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → May 29
Ready for Release
⏸ Paused
136
—
May 29 → May 29
Ready for Scheduling
▶ Running
0
0
May 29 → Aug 24
Scheduled
▶ Running
59
59
Dispatch0.0d
Holding136.9d (excluded)
Coordinators60.0d
Field Work0.0d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
136.9 days
Coordinators
60.0 days
Over SLA
Field Work
0.0 days
Created: Nov 10, 2025
Due: Sep 30, 2026 (22 days overdue)
📅
195.9 daysTotal Age
⏱️
136.9d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
60.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
L2 Review • 345 days old
🚨
Primary Delay136.9 days stuck in "Ready for Release"
⏱️
Total Delay60.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
136.9d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
60.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
8-27-26 TX Technical Review Completed
07/10/2026 ARuby - called Thomas A. Scott 609-924-9300 Spoke with oper. Tried to transfer me. I saw his Ext. 3397 listed in his email. Told them I would try his ext. They were not much help so I hung up and Called 609-924-9300 Ext. 3397 he said he does not care when we have a tech come onsite. I told him we will do 8/24. Dispatching Jason Yenser. Also, Susie Gummel's (sec. POC) direct number is 609-986-2303
05/29/2026 ARuby - Rcvd email from Tom TScott@princetonmedicalgroup.com confirming any date/time works as device is not in service. Dispatching to Jason yenser for Aug 12th @10a
05/28/2026 ARuby - This WO was not traded-in and can still work to schedule. I sent an email to Tom for scheduling.
05/27/2026 ARuby - Rcvd email from Thomas A. Scott 609-924-9300 TScott@princetonmedicalgroup.com advising device was traded in. He said they purchased a new ULS device and is wondering if it is still under the service agreement and if it is paid through or if they would have to pay for the service. Looped Fady in email chain to answer questions.
05/22/2026 Rbailey - Rcvd VM from 609.986.2303 Susie Gummel. She advised We had emailed about 2 ultrasounds that potentially need service. 1 of them, They actually returned as a trade in, the affinity 50, but They have a couple questions. CB NA Left VM for FU
05/20/2026 Rbailey - Sent 1st Attempt email to Tom Scott tscott@princetonmedicalgroup.com to propose Jason Yenser Aug 12 @10
🔧Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️Problem Description
Affiniti 30 Ultrasound System - IP 81263593 - SN US819E0829
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed Jul 10, 2026
07/10/2026 ARuby - Called Thomas A. Scott 609-924-9300 he said he does not care when we have a tech come onsite. I told him we will do 8/24. Dispatching Jason Yenser.
📞
Call
Completed Jul 10, 2026
07/10/2026 ARuby - called Thomas A. Scott 609-924-9300 Spoke with oper. Tried to transfer me. I saw his Ext. 3397 listed in his email. Told them I would try his ext. They were not much help so I hung up and Called 609-924-9300 Ext. 3397
📧
Email_Confirmed
Completed May 20, 2026
05/20/2026 Rbailey - Sent 1st Attempt email to Tom Scott tscott@princetonmedicalgroup.com to propose Jason Yenser Aug 12 @10
📅
WO-01314215 - Preventive Maintenance - DD: 9/30/2026 - - Ultrasound - Princeton - Princeton Medical Group Pa
Aug 24, 2026 9:00am – 11:00am
Work Order: WO-01314215
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13442050
Location: Princeton Medical Group Pa
Address: 419 N Harrison St, Princeton, NJ 08540
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US819E0829
Contact Name: Thomas A. Scott
Contact Phone: 609-924-93
Timeline
📋
Work Order Created Nov 10, 11:27 AM
Work Order:WO-01314215
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanNov 10, 11:40 AM
From:Entered
To:Ready for Release
Duration in Previous:13m
🚨136.9 business days
📅
Status: Ready for Scheduling by Autumn RubyMay 29, 8:24 AM