Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314216 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Princeton Medical Group Pa — 419 N Harrison St, Princeton NJ, 08540

Nov 10, 2025 → Jul 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (52 biz days early)
Active: 3 biz days
Paused: 166 biz days
🕐 Clock stopped: Completed (Jul 17, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸135d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 28, 2026
135 business days (not counted)
▶ Clock Running
Status: On Hold
May 28 → May 29, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 29 → May 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: On Hold
May 29 → Jun 2, 2026
2 business days (counted)
Running total: 3 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Jun 2 → Jul 17, 2026
31 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 17 → Jul 17, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 17 → Jul 17, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 10, 2025 Completed: Jul 17, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 28 Ready for Release ⏸ Paused 135
May 28 → May 29 On Hold ▶ Running 1 1
May 29 → May 29 Ready for Scheduling ▶ Running 0 1
May 29 → Jun 2 On Hold ▶ Running 2 3
Jun 2 → Jul 17 Ready for Release ⏸ Paused 31
Jul 17 → Jul 17 Assigned ▶ Running 0 3
Jul 17 → Jul 17 Scheduled ▶ Running 0 3
Dispatch 0.0d
Holding 172.9d (excluded)
Coordinators 0.0d
Billing 2.7d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
172.9 days
Coordinators
0.0 days
Billing
2.7 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Jul 17, 2026 (75 days early)
📅
169.9 days Total Age
⏱️
135.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 277 days old
🚨
Primary Delay 135.9 days stuck in "Ready for Release"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
167.9d
On Hold
5.0d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
2.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/17/2026 ARuby - Rcvd email TScott@princetonmedicalgroup.com signed EL from Tom Scott. I signed EL and will close out WO. Assign wo to fady

07/16/2026 ARuby - Tom and Susie messaged back saying the EL wording needs changed. I sent a screenshot of the EL saying PM cannot be completed because device was traded in.

07/15/2026 ARuby - Tom said they dont have the device it was traded in. I resent the EL for him to review and sign.

07/15/2026 ARuby - Tom said they dont have the device it was traded in. I resent the EL for him to review and sign.

07/15/2026 ARuby - Rebecca sent message from Stone advising he thinks this can be called on. Sent email attempt to Tom asking to schedule this for Aug 24th

07/15/2026 ARuby - Sent message to Rebecca asking if she has an update.

06/25/2026 RArnold- DO NOT CALL - Maybe returning to Philips

06/02/2026 ARuby - Rcvd call from (609) 924-9300 Susie Gummel. She called to ask questions about USD18D0924 I advised her to speak with Fady Messak as he will be able to answer her questions better. She asked me to send an email with his information looping him in. Sending email to sgummel@princetonmedicalgroup.com looping in Fady


05/28/2026 ARuby - Rcvd email from Fady advising this will need EL. Sent EL to TScott@princetonmedicalgroup.com


05/27/2026 ARuby - Rcvd email from Thomas A. Scott 609-924-9300 TScott@princetonmedicalgroup.com advising device was traded in. He said they purchased a new ULS device and is wondering if it is still under the service agreement and if it is paid through or if they would have to pay for the service. Looped Fady in email chain to answer questions.


05/22/2026 Rbailey - Rcvd VM from 609.986.2303 Susie Gummel. She advised We had emailed about 2 ultrasounds that potentially need service. 1 of them, They actually returned as a trade in, the affinity 50, but They have a couple questions. CB NA Left VM for FU


05/20/2026 Rbailey - Sent 1st Attempt email to Tom Scott tscott@princetonmedicalgroup.com to propose Jason Yenser Aug 12 @10

🔧 Work Performed
Exception Letter
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 78913338 - SN USD18D0924
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314216
Type: Preventive Maintenance
Priority: PC
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 135.9 business days
⏸️
Status: On Hold by Autumn Ruby May 28, 8:34 AM
From: Ready for Release
To: On Hold
Duration in Previous: 198d 19h
📅
Status: Ready for Scheduling by Autumn Ruby May 29, 8:18 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 23h 44m
⏸️
Status: On Hold by Autumn Ruby May 29, 8:23 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 5m
3.0 business days
Status: Ready for Release by Autumn Ruby Jun 2, 11:13 AM
From: On Hold
To: Ready for Release
Duration in Previous: 4d 2h
🚨 32.0 business days
⏱️
4 Labor Added Jul 17, 12:42 PM
Labor Added → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: a0h5A00000GbkeQQAR, Fady Messak
👷
Status: Assigned by Autumn Ruby
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 45d 1h, 0m
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-07-17T04:00:00.000+0000
✔️
Status: Completed by Autumn Ruby Jul 17, 12:48 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 0m
4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 22, 2:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 1h
2.5 business days
💰
Status: Invoiced by Josh Longway Jul 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Jul 17, 12:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03297966 Labor Open 0.016666666666667 $38.00 Jul 17, 12:42 PM

Details