Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314217 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 OHPA Lake Nona — 11739 Narcoossee Rd, Orlando FL, 32832

Nov 10, 2025 → Aug 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 14, 2026
✓ SLA Met (28 biz days early)
Active: 37 biz days
Paused: 144 biz days
🕐 Clock stopped: Completed (Aug 4, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸144d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 10, 2026
144 business days (not counted)
37d
▶ Clock Running
Status: Scheduled
Jun 10 → Aug 4, 2026
37 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 10 Ready for Release ⏸ Paused 144 —
Jun 10 → Aug 4 Scheduled ▶ Running 37 37
Aug 4 → Aug 4 Tech On Site ▶ Running 0 37
Dispatch 0.0d
Holding 144.9d (excluded)
Coordinators 37.3d
Field Work 0.7d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
144.9 days
Coordinators
37.3 days
Over SLA
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Sep 14, 2026 Completed: Aug 4, 2026 (41 days early)
📅
181.9 days Total Age
⏱️
144.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
36.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 144.9 days stuck in "Ready for Release"
⏱️
Total Delay 36.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
144.9d
Scheduled
37.3d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/10/2026 THolmes - per email; scheduling FSE Jared 08/04 @10 am.


06/01/2026 Rbailey - Rcvd call from Lydiana. She Advised for Jared Heisler to come onsite Aug 4 @10 am. Sending Email. Advising Planner.


05/27/2026 YEspino Sent a follow up email to lydiana.velez@orlandohealth.com; tiffany.woolwine@orlandohealth.com to try and verify the device in question.


05/27/2026 YEspino Called 321-842-9699 to speak to Tiffany Woolwine to verify the pm in question. Was unable to speak to her or leave a message.


05/27/2026 YEspino Called 407-617-0497 to follow up with Lydiana to verify the pm in question. Went to vm so i left a message.


05/20/2026 YEspino sent an email to Lydiana Velez to verify the pm in question.


05/20/2026 THolmes - called 4076170497. No ans vm left for last POC Lydiana Velez.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 119842509 - SN US825F0181
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314217
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 145.0 business days
👷
▶
3 Technician Assigned Jun 10, 5:49 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-08-04T14:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 212d 5h
🚨 37.8 business days
🔧
Status: Tech On Site by Jared Heisler Aug 4, 12:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 54d 18h
🚗
▶
3 2x Travel Added Aug 4, 6:06 PM
2x Travel Added → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 3, 1.5
✔️
Status: Completed by Jared Heisler
From: Tech On Site
To: Completed
Duration in Previous: 5h 54m
🏁
Status: Closed by Jared Heisler Aug 4, 6:13 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏱️
Labor Added Aug 5, 9:21 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 6, 1:14 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 25m
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 37.3 business days (threshold: 2.0 business days)
Exceeded by 35.3 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Aug 4, 10:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03320615 Travel Open 144 $0.00 Aug 4, 6:06 PM
WL-03320616 Travel Open 144 $0.00 Aug 4, 6:06 PM
WL-03320620 Labor Open 3 $0.00 Aug 4, 6:08 PM
WL-03320621 Labor Open 1.5 $275.00 Aug 4, 6:08 PM
WL-03320622 Labor Open 3 $0.00 Aug 4, 6:08 PM
WL-03321612 Labor Open - $38.00 Aug 5, 9:21 AM

Details