Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314218 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Premier Women's Health — 1615 Northern Blvd, Manhasset NY, 11030

Nov 10, 2025 → Aug 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (32 biz days early)
Active: 62 biz days
Paused: 127 biz days
🕐 Clock stopped: Tech Off Site (Aug 14, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸127d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 15, 2026
127 business days (not counted)
61d
▶ Clock Running
Status: Scheduled
May 15 → Aug 13, 2026
61 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 13 → Aug 14, 2026
1 business day (counted)
Running total: 62 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Aug 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 15 Ready for Release ⏸ Paused 127 —
May 15 → Aug 13 Scheduled ▶ Running 61 61
Aug 13 → Aug 14 Tech On Site ▶ Running 1 62
Dispatch 0.0d
Holding 127.9d (excluded)
Coordinators 61.2d
Field Work 0.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
127.9 days
Coordinators
61.2 days
Over SLA
Field Work
0.9 days
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Aug 14, 2026 (47 days early)
📅
189.3 days Total Age
⏱️
127.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
59.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Closed • 277 days old
🚨
Primary Delay 127.9 days stuck in "Ready for Release"
⏱️
Total Delay 59.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
127.9d
Scheduled
61.2d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/05/2026 DMalloy - Email received from customer asking for a different day of the week. Advised Vivian can complete on next week Thursday, August 13, 2026 at 130pm 

lauren.lynch@squarecarehealth.com


05/15/2026 DMalloy - Email received from customer stating that either date would work. Dispatched for Vivian to complete on Tuesday, August 11, 2026, at 2:30pm. Emailed a confirmation.  

lauren.lynch@squarecarehealth.com


05/14/2026 DMalloy - First Contact email sent to customer Lauren Lynch confirming the device location, serial number and proposed a date and time for a visit. 

lauren.lynch@squarecarehealth.com

🔧 Work Performed
Affiniti 70 Ultrasound System - IP 73312948 - SN US917F0314
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 73312948 - SN US917F0314
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314218
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 128.0 business days
📅
▶
4 Dispatch Scheduled May 15, 6:20 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 186d 5h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-11T18:30:00.000+0000
🚨 55.7 business days
📅
Dispatch Scheduled by Deon Malloy Aug 5, 12:45 PM
Scheduled For: 2026-08-13T18:30:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Aug 5, 12:53 PM
Scheduled For: 2026-08-13T19:30:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Vivian Hyde Aug 13, 3:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 89d 21h
🚗
Status: Tech Off Site by Vivian Hyde Aug 13, 9:50 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 17m
⏱️
5x Labor Added Aug 13, 10:22 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 1.5, 30, 20
💵
▶
3 Expenses Added Aug 13, 10:30 PM
Expenses Added → Status: Completed → Status: Closed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 43m
🏁
Status: Closed by Vivian Hyde
From: Completed
To: Closed
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 61.2 business days (threshold: 2.0 business days)
Exceeded by 59.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 13, 3:30 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03334978 Labor Open 1 $0.00 Aug 13, 10:22 PM
WL-03334979 Labor Open 2 $275.00 Aug 13, 10:22 PM
WL-03334980 Labor Open 1.5 $0.00 Aug 13, 10:22 PM
WL-03334981 Travel Open 30 $0.00 Aug 13, 10:22 PM
WL-03334982 Travel Open 20 $0.00 Aug 13, 10:22 PM
WL-03334995 Expenses Open 1 $0.00 Aug 13, 10:30 PM

Details