Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314219 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Lenox Hill Radiology — 907 Northern Blvd, Great Neck NY, 11021

Nov 10, 2025 → Apr 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (50 biz days early)
Active: 51 biz days
Paused: 56 biz days
🕐 Clock stopped: Completed (Apr 17, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸56d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Feb 4, 2026
56 business days (not counted)
51d
▶ Clock Running
Status: Scheduled
Feb 4 → Apr 17, 2026
51 business days (counted)
Running total: 51 of ? biz days used
Created: Nov 10, 2025 Completed: Apr 17, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Feb 4 Ready for Release ⏸ Paused 56 —
Feb 4 → Apr 17 Scheduled ▶ Running 51 51
Dispatch 0.0d
Holding 56.9d (excluded)
Coordinators 52.0d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
56.9 days
Coordinators
52.0 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Jun 30, 2026 Completed: Apr 17, 2026 (74 days early)
📅
107.9 days Total Age
⏱️
56.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
53.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 16, 2026
Visit 2 Apr 17, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 56.9 days stuck in "Ready for Release"
⏱️
Total Delay 53.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
56.9d
Scheduled
52.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/04/2026 SRobinson- Gabrielle emailed back and confirmed the date. Dispatching WO t o Andre for 04/16 at 9am.

02/04/2026 SRobinson- Gabrielle emailed back and confirmed the date. Sent email back with proposed dates.

02/03/2026 SRobinson- Sendig email to to catarina.buffalino@radnet.com to confirm and schedule.

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
TCG has a intermitting dropout do to dust buildup/ wear n tear. Clean TCG sliders site will reach out if the problem persist
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 74068810 - SN US818F0135
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314219
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 57.0 business days
👷
▶
3 Technician Assigned Feb 4, 10:49 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-04-16T13:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 85d 23h
🚨 52.0 business days
⏱️
5x Labor Added Apr 17, 11:05 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2, 1.5, 0.25, 22
✔️
▶
2 Status: Completed Apr 17, 11:15 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 4.0 business days
⏱️
Labor Added Apr 22, 9:39 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 22, 9:46 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 22h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 23, 4:15 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Apr 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Scheduled
Duration: 52.0 business days (threshold: 2.0 business days)
Exceeded by 50.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Apr 16, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03190330 Labor Open 0.5 $0.00 Apr 17, 11:05 AM
WL-03190331 Labor Open 2 $275.00 Apr 17, 11:05 AM
WL-03190332 Labor Open 1.5 $0.00 Apr 17, 11:05 AM
WL-03190333 Labor Open 0.25 $0.00 Apr 17, 11:05 AM
WL-03190334 Travel Open 22 $0.00 Apr 17, 11:05 AM
WL-03195619 Labor Open 0.016666666666667 $38.00 Apr 22, 9:39 AM

Details