Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314221 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Virginia Hospital Center Arlington — 1760 Old Meadow Rd, Mclean VA, 22102

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 28, 2026
29 biz days remaining
Active: 35 biz days
Paused: 154 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸154d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 25, 2026
154 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
Jun 25 → Aug 15, 2026
35 business days (counted)
Running total: 35 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 25 Ready for Release ⏸ Paused 154 —
Jun 25 → Aug 15 Scheduled ▶ Running 35 35
Dispatch 0.0d
Holding 154.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
154.9 days
Created: Nov 10, 2025 Due: Sep 28, 2026 (44 days left)
📅
189.9 days Total Age
⏱️
154.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 154.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
154.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/25/2026 ARuby - Rcvd email from Sharon Briley brileys@vhchealth.org advising that she can schedule sept. 3 or sept 10th before 12. Sent email confirming onsite visit for Allan to be onsite 9/3 @9:30a. She confirmed. Dispatching to Allan Klus.

06/24/2026 Rbailey - Rcvd email from Jeff advising Erin/Sharon to work with us. Adding Planner back and putting proposed date for visibility Ratzer, Erin <enoble@vhchealth.org>; Briley, Sharon <brileys@vhchealth.org>


06/24/2026 Rbailey - Called 703.558.5753 As we rcvd email from Angela advising located in the Radiology, breast ultrasound room. Deferring to Radiology Leadership to Coordinate. Called Jeffrey Sapolsky NA Left VM for FU


06/24/2026 Rbailey - Called 703.558.5173 Spoke with Angela. She said that she checked her Area and they were not hers. She thinks they might be Radiology. She is going to have that area checked. Resending email including Jeff. jsapolsky@virginiahospitalcenter.com


06/17/2026 Rbailey - Called 703.558.5173 Spoke with Angela. She Advised they had rcvd 2 and she needs to verify the location of this device. She also Advised that the number for the Nurse line is 703.558.7873. She will reply


06/04/2026 Rbailey - Sent 1st Attempt Email to Angela Cogliati acogliati@vhchealth.org to propose Allan Klus to come onsite Sept 4 @930 

⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 118008544 - SN US625B1111
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314221
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 155.0 business days
👷
▶
3 Technician Assigned Jun 25, 9:22 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-03T13:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 226d 20h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Sep 3, 9:30 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details