Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314221 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Virginia Hospital Center Arlington — 1760 Old Meadow Rd, Mclean VA, 22102

Nov 10, 2025 → Aug 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 28, 2026
✓ SLA Met (21 biz days early)
Active: 44 biz days
Paused: 154 biz days
🕐 Clock stopped: Completed (Aug 27, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸154d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 25, 2026
154 business days (not counted)
44d
▶ Clock Running
Status: Scheduled
Jun 25 → Aug 27, 2026
44 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 27 → Aug 27, 2026
0 business days (counted)
Running total: 44 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 25 Ready for Release ⏸ Paused 154 —
Jun 25 → Aug 27 Scheduled ▶ Running 44 44
Aug 27 → Aug 27 Tech On Site ▶ Running 0 44
Dispatch 0.0d
Holding 154.9d (excluded)
Coordinators 45.0d
Field Work 0.8d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
154.9 days
Coordinators
45.0 days
Over SLA
Field Work
0.8 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Sep 28, 2026 Completed: Aug 27, 2026 (32 days early)
📅
198.9 days Total Age
⏱️
154.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
44.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 154.9 days stuck in "Ready for Release"
⏱️
Total Delay 44.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
154.9d
Scheduled
45.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
4.8d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/19/2026 ARuby - Called office number 703-717-4853 for Sharon Briley Asked for 8/27 @9:30a. She confirmed. Sent confirmation email to brileys@vhchealth.org. Updated scheduled date to 8/27


06/25/2026 ARuby - Rcvd email from Sharon Briley brileys@vhchealth.org advising that she can schedule sept. 3 or sept 10th before 12. Sent email confirming onsite visit for Allan to be onsite 9/3 @9:30a. She confirmed. Dispatching to Allan Klus.

06/24/2026 Rbailey - Rcvd email from Jeff advising Erin/Sharon to work with us. Adding Planner back and putting proposed date for visibility Ratzer, Erin <enoble@vhchealth.org>; Briley, Sharon <brileys@vhchealth.org>


06/24/2026 Rbailey - Called 703.558.5753 As we rcvd email from Angela advising located in the Radiology, breast ultrasound room. Deferring to Radiology Leadership to Coordinate. Called Jeffrey Sapolsky NA Left VM for FU


06/24/2026 Rbailey - Called 703.558.5173 Spoke with Angela. She said that she checked her Area and they were not hers. She thinks they might be Radiology. She is going to have that area checked. Resending email including Jeff. jsapolsky@virginiahospitalcenter.com


06/17/2026 Rbailey - Called 703.558.5173 Spoke with Angela. She Advised they had rcvd 2 and she needs to verify the location of this device. She also Advised that the number for the Nurse line is 703.558.7873. She will reply


06/04/2026 Rbailey - Sent 1st Attempt Email to Angela Cogliati acogliati@vhchealth.org to propose Allan Klus to come onsite Sept 4 @930 

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 118008544 - SN US625B1111
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314221
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 155.0 business days
👷
▶
3 Technician Assigned Jun 25, 9:22 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-03T13:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 226d 20h
🚨 39.0 business days
📅
Dispatch Scheduled by Autumn Ruby Aug 19, 12:49 PM
Scheduled For: 2026-08-27T13:30:00.000+0000
⚠️ 7.0 business days
🔧
▶
2 Status: Tech On Site Aug 27, 9:37 AM
Status: Tech On Site → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 66
⏱️
▶
3 Labor Added Aug 27, 10:51 AM
Labor Added → Status: Completed → Status: Tech Off Site
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 14m
🚗
Status: Tech Off Site by Allan Klus
From: Completed
To: Tech Off Site
Duration in Previous: 1m
🏁
Status: Closed by Allan Klus Aug 27, 3:47 PM
From: Tech Off Site
To: Closed
Duration in Previous: 4h 54m
⏱️
Labor Added Aug 28, 1:40 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 28, 1:54 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 22h 6m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 3, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 2h
💰
Status: Invoiced by Josh Longway Sep 4, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 45.0 business days (threshold: 2.0 business days)
Exceeded by 43.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Aug 27, 9:30 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03354501 Labor Open 1.5 $0.00 Aug 27, 9:42 AM
WL-03354502 Expenses Open 1 $0.00 Aug 27, 9:42 AM
WL-03354503 Expenses Open 1 $0.00 Aug 27, 9:42 AM
WL-03354504 Travel Open 66 $0.00 Aug 27, 9:42 AM
WL-03354673 Labor Open 1.5 $275.00 Aug 27, 10:51 AM
WL-03357327 Labor Open - $38.00 Aug 28, 1:40 PM

Details