Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314223 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cooperman Barnabas Medical Center — 94 Old Short Hills Rd, Livingston NJ, 07039

Nov 10, 2025 → Aug 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 18, 2026
✓ SLA Met (7 biz days early)
Active: 64 biz days
Paused: 120 biz days
🕐 Clock stopped: Completed (Aug 8, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸120d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 6, 2026
120 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 6 → May 11, 2026
3 business days (counted)
Running total: 3 of ? biz days used
58d
▶ Clock Running
Status: Scheduled
May 11 → Aug 4, 2026
58 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 4 → Aug 8, 2026
3 business days (counted)
Running total: 64 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 8, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 6 Ready for Release ⏸ Paused 120 —
May 6 → May 11 Ready for Scheduling ▶ Running 3 3
May 11 → Aug 4 Scheduled ▶ Running 58 61
Aug 4 → Aug 8 Tech On Site ▶ Running 3 64
Dispatch 0.0d
Holding 120.9d (excluded)
Coordinators 62.4d
Field Work 3.5d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
120.9 days
Coordinators
62.4 days
Over SLA
Field Work
3.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Aug 18, 2026 Completed: Aug 8, 2026 (10 days early)
📅
184.9 days Total Age
⏱️
120.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
62.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 120.9 days stuck in "Ready for Release"
⏱️
Total Delay 62.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
120.9d
Ready for Scheduling
3.7d / 1.0d SLA
Scheduled
58.7d / 2.0d SLA
Tech On Site
3.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/11/2026 mklose rcvd email from poc confirm Phil August 4th @2pm.

05/11/2026 mklose email poc offer Phil August 4th @2pm. to complete before due date

05/06/2026 mklose email poc offer Phil 8/24 or 8/25. I mixed up emails causing delay.

05/06/2026 YEspino Called 845-664-2017 to speak to Anjeza over the previous email sent for the Pm in question. Was able to speak to Anjeza and she was able to confirm the device, will send her a confirmation email so that it can get scheduled out.


05/04/2026 mklose sent 1st attempt email to anjeza.berberi@rwjbh.org, 

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 119855882 - SN RD725B1500 PM
🔍 Technician Findings
EPIQ CVx Ultrasound System - IP 119855882 - SN RD725B1500 PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119855882 - SN RD725B1500
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314223
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 121.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino May 6, 2:31 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 177d 1h
⏳ 4.0 business days
👷
▶
3 Technician Assigned May 11, 2:40 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-05-11T18:30:00.000+0000, 2026-08-04T18:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 0h
🚨 59.0 business days
🔧
Status: Tech On Site by Philmon Mehari Aug 4, 3:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 85d 1h
⏳ 4.0 business days
⏱️
▶
2 2x Labor Added Aug 8, 5:36 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 4
✔️
▶
2 Status: Completed Aug 8, 5:55 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Philmon Mehari
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 1.0 business days
⏱️
Labor Added Aug 10, 12:42 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 10, 12:52 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 18h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 13, 4:48 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 11m

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Scheduled
Duration: 58.7 business days (threshold: 2.0 business days)
Exceeded by 56.7 business days
Tech On Site
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Aug 4, 2:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03327013 Labor Open 2 $275.00 Aug 8, 5:36 PM
WL-03327014 Labor Open 0.5 $0.00 Aug 8, 5:36 PM
WL-03327017 Travel Open 4 $0.00 Aug 8, 5:39 PM
WL-03328039 Labor Open - $38.00 Aug 10, 12:42 PM

Details