Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314225 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cape Fear Valley Medical Center — 1638 Owen Dr, Fayetteville NC, 28304

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 11 biz days
Paused: 178 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸178d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 30, 2026
178 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 30 → Aug 15, 2026
11 business days (counted)
Running total: 11 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 30 Ready for Release ⏸ Paused 178 —
Jul 30 → Aug 15 Scheduled ▶ Running 11 11
Dispatch 0.0d
Holding 178.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
178.9 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (107 days left)
📅
189.9 days Total Age
⏱️
178.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Scheduled • 277 days old
🚨
Primary Delay 178.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
178.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/29/2026 THolmes - Sent f/u email to Johnny proposing FSE Patty on 9/17 @9:00 am. 


07/28/2026 ALuman - sent follow up/second attempt to jsimp@capefearvalley.com

07/08/2026 ALuman - sent first attempt email to jsimp@capefearvalley.com

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 106416345 - SN USO23B0786
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314225
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 179.0 business days
👷
▶
3 Technician Assigned Jul 30, 10:31 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-17T13:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 261d 21h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Sep 17, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details