Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314225 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cape Fear Valley Medical Center — 1638 Owen Dr, Fayetteville NC, 28304

Nov 10, 2025 → Sep 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (48 biz days early)
Active: 34 biz days
Paused: 178 biz days
🕐 Clock stopped: Completed (Sep 17, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸178d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 30, 2026
178 business days (not counted)
34d
▶ Clock Running
Status: Scheduled
Jul 30 → Sep 17, 2026
34 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 17, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 30 Ready for Release ⏸ Paused 178 —
Jul 30 → Sep 17 Scheduled ▶ Running 34 34
Sep 17 → Sep 17 Tech On Site ▶ Running 0 34
Dispatch 0.0d
Holding 178.9d (excluded)
Coordinators 35.0d
Field Work 1.2d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
178.9 days
Coordinators
35.0 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Sep 18, 2026 (73 days early)
📅
213.1 days Total Age
⏱️
178.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
35.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 178.9 days stuck in "Ready for Release"
⏱️
Total Delay 35.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
178.9d
Scheduled
35.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/29/2026 THolmes - Sent f/u email to Johnny proposing FSE Patty on 9/17 @9:00 am. 


07/28/2026 ALuman - sent follow up/second attempt to jsimp@capefearvalley.com

07/08/2026 ALuman - sent first attempt email to jsimp@capefearvalley.com

🔧 Work Performed
Travel to site. meet up with POC, get to department. Performed ULS PM and T&V per instruction successfully. Device returned to service.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 106416345 - SN USO23B0786
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314225
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 179.0 business days
👷
▶
3 Technician Assigned Jul 30, 10:31 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-17T13:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 261d 21h
🚨 35.0 business days
🔧
Status: Tech On Site by Patricia Gordon Sep 17, 11:44 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 49d 1h
✔️
Status: Completed by Patricia Gordon Sep 17, 1:02 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 17m
⏱️
3x Labor Added Sep 17, 8:20 PM
Type: Labor, Travel
Status: Open
Qty: 3, 1.5, 118
🏁
Status: Closed by Patricia Gordon Sep 17, 9:39 PM
From: Completed
To: Closed
Duration in Previous: 8h 36m
⏳ 3.3 business days
⏱️
▶
2 Labor Added Sep 22, 4:15 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 18h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 24, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 23h
💰
Status: Invoiced by Josh Longway Sep 25, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 41m

Bottlenecks

Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Sep 17, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03388058 Labor Open 3 $0.00 Sep 17, 8:20 PM
WL-03388059 Labor Open 1.5 $275.00 Sep 17, 8:20 PM
WL-03388060 Travel Open 118 $0.00 Sep 17, 8:20 PM
WL-03394596 Labor Open - $38.00 Sep 22, 4:15 PM

Details