Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314230 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 MUSC Health Florence Medical Center — 805 Pamplico Hwy, Florence SC, 29505

Nov 10, 2025 → Aug 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 28, 2026
✓ SLA Met (19 biz days early)
Active: 48 biz days
Paused: 132 biz days
🕐 Clock stopped: Completed (Aug 3, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸132d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 22, 2026
132 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 22 → May 27, 2026
2 business days (counted)
Running total: 2 of ? biz days used
46d
▶ Clock Running
Status: Scheduled
May 27 → Aug 3, 2026
46 business days (counted)
Running total: 48 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 22 Ready for Release ⏸ Paused 132 —
May 22 → May 27 Ready for Scheduling ▶ Running 2 2
May 27 → Aug 3 Scheduled ▶ Running 46 48
Dispatch 0.0d
Holding 132.9d (excluded)
Coordinators 49.7d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
132.9 days
Coordinators
49.7 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Nov 10, 2025 Due: Aug 28, 2026 Completed: Aug 3, 2026 (25 days early)
📅
180.9 days Total Age
⏱️
132.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
46.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 132.9 days stuck in "Ready for Release"
⏱️
Total Delay 46.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
132.9d
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
46.7d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
2.4d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/31/2026 THolmes - Disp FSE Patty scheduling for 8/3.


05/27/2026 THolmes - Dispatching FSE Patty for 08/07.


05/22/2026 YEspino Recieved an email back from Dejarvis Confirming the devices and also that he will be POC. This site is ready to schedule.


05/22/2026 YEspino Called 843-964-4077 to speak to Dejarvis over the pm in question. Was unable to speak to them or leave a message. will be sending a follow up email.


05/14/2026 Rbailey - Sent 1st Attempt to dejarvis.eaddy@trimedx.com to propose Patty 8/3 @10

🔧 Work Performed
while onsite, Customer requested ULS PM only be performed by Philips FSE. travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119357900 - SN US825B1002
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314230
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 133.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino May 22, 12:08 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 192d 23h
⏳ 3.0 business days
👷
▶
3 Technician Assigned May 27, 2:21 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-08-07T15:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 2h
🚨 46.0 business days
📅
Dispatch Scheduled by TaVon Holmes Jul 31, 2:41 PM
Scheduled For: 2026-08-03T15:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Aug 3, 5:26 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 68d 3h
⏱️
Labor Added Aug 3, 6:09 PM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Patricia Gordon Aug 3, 6:22 PM
From: Completed
To: Closed
Duration in Previous: 55m
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 4, 4:24 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 22h 1m
⏳ 2.9 business days
📄
▶
2 Status: Ready to Bill Aug 6, 4:09 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
⏳ 2.0 business days
🧾
Invoice Created Aug 8, 9:39 AM
Invoice Number: SM-269548

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 46.7 business days (threshold: 2.0 business days)
Exceeded by 44.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Aug 3, 11:00 AM
Created
Nov 10, 11:27 AM
Invoice #
SM-269548

Work Details (4)

Name Type Status Qty Amount Date
WL-03318875 Labor Open 0.25 $0.00 Aug 3, 5:26 PM
WL-03318876 Labor Open 1.5 $0.00 Aug 3, 5:26 PM
WL-03318877 Travel Open 111 $0.00 Aug 3, 5:26 PM
WL-03318938 Labor Open 1 $0.00 Aug 3, 6:09 PM

Details