Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314231 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 NHPP Cardiology — 451 Park Ave S, New York NY, 10016

Nov 10, 2025 → Oct 16, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (28 biz days early)
Active: 60 biz days
Paused: 172 biz days
🕐 Clock stopped: Tech Off Site (Oct 16, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸172d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 22, 2026
172 business days (not counted)
60d
▶ Clock Running
Status: Scheduled
Jul 22 → Oct 16, 2026
60 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 16, 2026
0 business days (counted)
Running total: 60 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Oct 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 22 Ready for Release ⏸ Paused 172 —
Jul 22 → Oct 16 Scheduled ▶ Running 60 60
Oct 16 → Oct 16 Tech On Site ▶ Running 0 60
Dispatch 0.0d
Holding 172.9d (excluded)
Coordinators 61.0d
Field Work 0.7d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
172.9 days
Coordinators
61.0 days
Over SLA
Field Work
0.7 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (39 days left)
📅
232.9 days Total Age
⏱️
172.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
61.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
07e-Partial Project • 345 days old
🚨
Primary Delay 172.9 days stuck in "Ready for Release"
⏱️
Total Delay 61.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
172.9d
Scheduled
61.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/07/2026 DMalloy - Reminder email sent to customer for next weeks appt.  

 kparris@northwell.edu


09/29/2026 DMalloy - Confirmed with customer and rescheduled for FSE Vivian to complete on Friday October 16, 2026 at 1:00pm.  

 kparris@northwell.edu


09/29/2026 DMalloy - Called 646.825.8523 for Keenan Parris looking to reschedule appt scheduled for October 12, 2026 @ 9am to October 8, 2026 @ 9am. The line rang with no answer and no option to leave a VM. Following up with an email.  

kparris@northwell.edu


07/21/2026 Rbailey - Rcvd Email from Keenan Parris. He advised Vivian for Oct 12 @9. Sending Email and Advising Planner


07/20/2026 Rbailey - Called 646.825.8523 Spoke with Keenan he asked to resend for visibility


07/10/2026 Rbailey - Sent 1st Attempt Email Keenan Parris kparris@northwell.edu to propose Vivian Hyde Oct 12@9

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 106863240 - SN USO23B0895
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 106863240 - SN USO23B0895
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314231
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 173.0 business days
📅
▶
4 Dispatch Scheduled Jul 22, 9:36 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 253d 20h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-12T13:00:00.000+0000
🚨 49.0 business days
📅
Dispatch Scheduled by Deon Malloy Sep 29, 4:36 PM
Scheduled For: 2026-10-16T13:00:00.000+0000, 2026-10-16T17:00:00.000+0000
🚨 12.9 business days
🔧
Status: Tech On Site by Vivian Hyde Oct 16, 1:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 86d 4h
⏱️
3x Labor Added Oct 16, 6:42 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 5
🚗
Status: Tech Off Site by Vivian Hyde Oct 16, 6:49 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 4h 50m
🏁
Status: Closed by Vivian Hyde Oct 16, 7:23 PM
From: Completed
To: Closed
Duration in Previous: 34m
⏳ 1.6 business days
⏱️
Labor Added Oct 19, 9:12 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 21, 12:05 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 16h

Bottlenecks

Scheduled
Duration: 61.0 business days (threshold: 2.0 business days)
Exceeded by 59.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
07e-Partial Project
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 16, 1:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03432296 Labor Open 1 $0.00 Oct 16, 6:42 PM
WL-03432297 Labor Open 2 $275.00 Oct 16, 6:42 PM
WL-03432298 Travel Open 5 $0.00 Oct 16, 6:42 PM
WL-03433604 Labor Open - $38.00 Oct 19, 9:12 AM

Details