Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314231 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 NHPP Cardiology — 451 Park Ave S, New York NY, 10016

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 17 biz days
Paused: 172 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸172d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 22, 2026
172 business days (not counted)
17d
▶ Clock Running
Status: Scheduled
Jul 22 → Aug 15, 2026
17 business days (counted)
Running total: 17 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 22 Ready for Release ⏸ Paused 172 —
Jul 22 → Aug 15 Scheduled ▶ Running 17 17
Dispatch 0.0d
Holding 172.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
172.9 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (107 days left)
📅
189.9 days Total Age
⏱️
172.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 172.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
172.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/21/2026 Rbailey - Rcvd Email from Keenan Parris. He advised Vivian for Oct 12 @9. Sending Email and Advising Planner


07/20/2026 Rbailey - Called 646.825.8523 Spoke with Keenan he asked to resend for visibility


07/10/2026 Rbailey - Sent 1st Attempt Email Keenan Parris kparris@northwell.edu to propose Vivian Hyde Oct 12@9

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 106863240 - SN USO23B0895
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314231
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 173.0 business days
📅
▶
4 Dispatch Scheduled Jul 22, 9:36 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 253d 20h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-12T13:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 12, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details