Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314232 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inova Health Care Services — 2501 Parkers Ln, Alexandria VA, 22306

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 23, 2026
26 biz days remaining
Active: 39 biz days
Paused: 150 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸150d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 18, 2026
150 business days (not counted)
39d
▶ Clock Running
Status: Scheduled
Jun 18 → Aug 15, 2026
39 business days (counted)
Running total: 39 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 18 Ready for Release ⏸ Paused 150 —
Jun 18 → Aug 15 Scheduled ▶ Running 39 39
Dispatch 0.0d
Holding 150.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
150.9 days
Created: Nov 10, 2025 Due: Sep 23, 2026 (39 days left)
📅
189.9 days Total Age
⏱️
150.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 150.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
150.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/18/2026 ARuby - Dispatching to Allan Klus 9/2 @12p


06/18/2026 Rbailey - Rcvd email from Woody and Matt advising Sept 2 good. Sending email and Advising Planner to Dispatch


06/17/2026 ARuby - Called Woody Nhim 703-664-7504 ext 1207504 VM/LM rcvd call from Woody missed call. Called woody back and asked for Sept 2nd starting @10am He said he will have to check and asked me to send an email. Sent email to arnold.nhim@inova.org.


06/04/2026 ARuby - Responded to Woody's email arnold.nhim@inova.org advising the proposed times.


06/02/2026 Rbailey - Rcvd email from Freddy advising this device is at Mount Vernon and maybe Woody Nhim can help schedule. Woody is on Email.


06/01/2026 Rbailey - Sent 1st Attempt Email to Freddy.Melgar@inova.org to propose Allan Klus to come onsite Sept 2 @10

⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 120511814 - SN RD925B0599
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314232
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 151.0 business days
👷
▶
3 Technician Assigned Jun 18, 6:35 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-02T16:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 220d 5h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Sep 2, 12:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details