Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314232 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inova Health Care Services — 2501 Parkers Ln, Alexandria VA, 22306

Nov 10, 2025 → Sep 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 23, 2026
✓ SLA Met (3 biz days early)
Active: 63 biz days
Paused: 150 biz days
🕐 Clock stopped: Completed (Sep 18, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸150d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 18, 2026
150 business days (not counted)
41d
▶ Clock Running
Status: Scheduled
Jun 18 → Aug 18, 2026
41 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Entered
Aug 18 → Aug 18, 2026
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 18 → Sep 10, 2026
16 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 18, 2026
6 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 18, 2026
0 business days (counted)
Running total: 63 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 18, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 18 Ready for Release ⏸ Paused 150 —
Jun 18 → Aug 18 Scheduled ▶ Running 41 41
Aug 18 → Aug 18 Entered ▶ Running 0 41
Aug 18 → Sep 10 Ready for Scheduling ▶ Running 16 57
Sep 10 → Sep 18 Scheduled ▶ Running 6 63
Sep 18 → Sep 18 Tech On Site ▶ Running 0 63
Dispatch 0.0d
Holding 150.9d (excluded)
Coordinators 64.5d
Field Work 0.6d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
150.9 days
Coordinators
64.5 days
Over SLA
Field Work
0.6 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Sep 23, 2026 Completed: Sep 18, 2026 (5 days early)
📅
213.9 days Total Age
⏱️
150.9d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
63.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 150.9 days stuck in "Ready for Release"
⏱️
Total Delay 63.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
150.9d
Scheduled
48.2d / 2.0d SLA
Ready for Scheduling
16.3d / 1.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
4.3d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/10/2026 ARuby - Rcvd email from Woody Nhim arnold.nhim@inova.org advising "According to the department, you can come anytime as long as you do it one at a time." Sent confirmation email to Woody. Dispatching to Allan Klus for Friday 9/18.


09/08/2026 ARuby - Called Woody Nhim 703-664-7504 ext 1207504 he advised that he thinks these are in the IR department and will forward my email to the right dept. Sent fu email to arnold.nhim@inova.org.


08/27/2026 ARuby - Called Woody Nhim 703-664-7504 ext 1207504 VM/LM. Sent new dates to arnold.nhim@inova.org.


08/18/2026 ARuby - Sent an email to arnold.nhim@inova.org advising that this PM needs rescheduled and proposed dates


06/18/2026 ARuby - Dispatching to Allan Klus 9/2 @12p


06/18/2026 Rbailey - Rcvd email from Woody and Matt advising Sept 2 good. Sending email and Advising Planner to Dispatch


06/17/2026 ARuby - Called Woody Nhim 703-664-7504 ext 1207504 VM/LM rcvd call from Woody missed call. Called woody back and asked for Sept 2nd starting @10am He said he will have to check and asked me to send an email. Sent email to arnold.nhim@inova.org.


06/04/2026 ARuby - Responded to Woody's email arnold.nhim@inova.org advising the proposed times.


06/02/2026 Rbailey - Rcvd email from Freddy advising this device is at Mount Vernon and maybe Woody Nhim can help schedule. Woody is on Email.


06/01/2026 Rbailey - Sent 1st Attempt Email to Freddy.Melgar@inova.org to propose Allan Klus to come onsite Sept 2 @10

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 120511814 - SN RD925B0599
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314232
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 151.0 business days
👷
▶
3 Technician Assigned Jun 18, 6:35 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-02T16:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 220d 5h
🚨 41.7 business days
🆕
Status: Entered by Autumn Ruby Aug 18, 5:14 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 60d 22h, 0m
🚨 16.8 business days
👷
▶
3 Technician Assigned Sep 10, 11:22 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-18T17:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22d 18h
⚠️ 7.0 business days
🔧
Status: Tech On Site by Allan Klus Sep 18, 1:26 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 2h
⏱️
Labor Added Sep 18, 2:33 PM
Type: Labor
Status: Open
Qty: 1.25
⏱️
▶
2 3x Labor Added Sep 18, 5:09 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 3h 46m
🚗
Status: Tech Off Site by Allan Klus Sep 18, 5:47 PM
From: Completed
To: Tech Off Site
Duration in Previous: 34m
⏱️
▶
2 Labor Added Sep 18, 5:58 PM
Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 12m
⏳ 4.8 business days
⏱️
Labor Added Sep 24, 10:15 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 24, 10:21 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 16h
📄
Status: Ready to Bill by Timothy Amburgey Sep 24, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 57m
💰
Status: Invoiced by Josh Longway Sep 25, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 41m

Bottlenecks

Scheduled
Duration: 41.2 business days (threshold: 2.0 business days)
Exceeded by 39.2 business days
Ready for Scheduling
Duration: 16.3 business days (threshold: 1.0 business days)
Exceeded by 15.3 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Sep 18, 1:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03389504 Labor Open 1.25 $275.00 Sep 18, 2:33 PM
WL-03389956 Labor Open 2.25 $0.00 Sep 18, 5:09 PM
WL-03389957 Expenses Open 1 $0.00 Sep 18, 5:09 PM
WL-03389958 Travel Open 73 $0.00 Sep 18, 5:09 PM
WL-03390069 Labor Open 1 $0.00 Sep 18, 5:58 PM
WL-03398035 Labor Open - $38.00 Sep 24, 10:15 AM

Details