📍 Inova Health Care Services — 2501 Parkers Ln, Alexandria VA, 22306
Nov 10, 2025 → Sep 21, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 23, 2026
✓ SLA Met (3 biz days early)
Active: 63 biz days
Paused: 150 biz days
🕐 Clock stopped: Completed (Sep 18, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸150d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 18, 2026
150 business days (not counted)
41d
▶ Clock Running
Status: Scheduled
Jun 18 → Aug 18, 2026
41 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Entered
Aug 18 → Aug 18, 2026
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 18 → Sep 10, 2026
16 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 18, 2026
6 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 18, 2026
0 business days (counted)
Running total: 63 of ? biz days used
Created: Nov 10, 2025Completed: Sep 18, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Jun 18
Ready for Release
⏸ Paused
150
—
Jun 18 → Aug 18
Scheduled
▶ Running
41
41
Aug 18 → Aug 18
Entered
▶ Running
0
41
Aug 18 → Sep 10
Ready for Scheduling
▶ Running
16
57
Sep 10 → Sep 18
Scheduled
▶ Running
6
63
Sep 18 → Sep 18
Tech On Site
▶ Running
0
63
Dispatch0.0d
Holding150.9d (excluded)
Coordinators64.5d
Field Work2.0d
Billing1.5d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
150.9 days
Coordinators
64.5 days
Over SLA
Field Work
2.0 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025
Due: Sep 23, 2026
Completed: Sep 21, 2026 (2 days early)
📅
214.9 daysTotal Age
⏱️
150.9d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
62.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay150.9 days stuck in "Ready for Release"
⏱️
Total Delay62.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
150.9d
Scheduled
48.2d / 2.0d SLA
Ready for Scheduling
16.3d / 1.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
1.8d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/21/2026 AKlus - WO closed late due to hours on Philips WO needed to be corrected prior to closing. Email is attached.
09/10/2026 ARuby - Rcvd email from Woody Nhim arnold.nhim@inova.org advising "According to the department, you can come anytime as long as you do it one at a time." Sent confirmation email to Woody. Dispatching to Allan Klus for Friday 9/18.
09/08/2026 ARuby - Called Woody Nhim 703-664-7504 ext 1207504 he advised that he thinks these are in the IR department and will forward my email to the right dept. Sent fu email to arnold.nhim@inova.org.
08/27/2026 ARuby - Called Woody Nhim 703-664-7504 ext 1207504 VM/LM. Sent new dates to arnold.nhim@inova.org.
08/18/2026 ARuby - Sent an email to arnold.nhim@inova.org advising that this PM needs rescheduled and proposed dates
06/18/2026 ARuby - Dispatching to Allan Klus 9/2 @10a
06/18/2026 Rbailey - Rcvd email from Woody and Matt advising Sept 2 good. Sending email and Advising Planner to Dispatch
06/17/2026 ARuby - Called Woody Nhim 703-664-7504 ext 1207504 VM/LM rcvd call from Woody missed call. Called woody back and asked for Sept 2nd starting @10am He said he will have to check and asked me to send an email. Sent email to arnold.nhim@inova.org.
06/04/2026 ARuby - Responded to Woody's email arnold.nhim@inova.org advising the proposed times.
06/02/2026 Rbailey - Rcvd email from Freddy advising this device is at Mount Vernon and maybe Woody Nhim can help schedule. Woody is on Email.
06/01/2026 Rbailey - Sent 1st Attempt Email to Freddy.Melgar@inova.org to propose Allan Klus to come onsite Sept 2 @10
🔧Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for the L15-7io transducer sn B10LCR failed electrical safety. It was removed from service and turned over to the customer for disposition. Device is returned to service.
🔍Technician Findings
N/A
⚠️Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 120511815 - SN RD925B0598
📞Call Description
PM - Warranty - BG Required PM
📋
0-0-0
Completed Sep 24, 2026
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
06/02/2026 Rbailey - Rcvd email from Freddy advising this device is at Mount Vernon and maybe Woody Nhim can help schedule. Woody is on Email.
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Inova Health Care Services - Alexandria, VA - WO-13605075
Completed Jun 1, 2026
To: Freddy.Melgar@inova.org
CC: autumn.ruby@emsar.com; central.scheduling@emsar.com; ricky.bailey@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Inova Health Care Services - Alexandria, VA - WO-13605075
Body:
Hi,
We are writing to you today. I am assisting Autumn Ruby. We are providing the below proposed date & time for your upcoming Warranty PMs.
Philips has p
📅
WO-01314233 - Preventive Maintenance - DD: 9/23/2026 - - Ultrasound - Alexandria - Inova Health Care Services
Sep 18, 2026 11:00am – 1:00pm
Work Order: WO-01314233
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13605075
Location: Inova Health Care Services
Address: 2501 Parkers Ln, Alexandria, VA 22306
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: RD925B0598
Contact Name: Woody Nhim
Contact Phone: 703-664-7504
Con
MSG
Re Work Line Deletion Requests
Sep 21, 2026
Timeline
📋
Work Order Created Nov 10, 11:27 AM
Work Order:WO-01314233
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanNov 10, 11:43 AM