Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314234 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Rutgers University — 125 Paterson St Suite 6100, New Brunswick NJ, 08901

Nov 10, 2025 → Sep 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 21, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 221 biz days
🕐 Clock stopped: Completed (Sep 30, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸221d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Sep 30, 2026
221 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 30 → Sep 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 30 → Sep 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 30, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Sep 30 Ready for Release ⏸ Paused 221 —
Sep 30 → Sep 30 Assigned ▶ Running 0 0
Sep 30 → Sep 30 Scheduled ▶ Running 0 0
Dispatch 0.0d
Holding 221.9d (excluded)
Coordinators 0.0d
Billing 1.6d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
221.9 days
Coordinators
0.0 days
Billing
1.6 days
Over SLA
Created: Nov 10, 2025 Due: Sep 21, 2026 Completed: Sep 30, 2026 (8 days late)
📅
221.9 days Total Age
⏱️
221.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 345 days old
🚨
Primary Delay 221.9 days stuck in "Ready for Release"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
221.9d
Scheduled
0.0d / 2.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/30/2026 RArnold - Charging for Planner labor

09/29/2026 Mklose- POC request Phiilips FSE to complete PM. PWO is not shared with EMSAR. Sending to Supervisor to cancel EWO

08/24/2026 Mklose- PWO still shared with EMSAR. Reached out to super to adv if can cancel or schedule.

07/17/2026 RArnold - This does not require an EL. customer is asking for Philips FSE to complete the PM. Sent email to Fady with an update and asked how he would like to proceed


07/15/2026 MKlose- resent EL to J'nelle asking her to sign it.


06/25/2026 MKlose-sent email to Je'Nell asking her to sign EL


06/16/2026 MKlose- rcvd email from Je'Nelle, she adv I have read the letter, and I am not stating that I am unwilling to schedule the PM, I just asked if Bill Burnett can be the one to perform the PM.

If you are not able to provide him, then please send over new dates for Friday availability. Explained I can not schedule a philips FSE. But Philmon could do it Friday August 14th or Friday August 28th, 

06/16/2026 MKlose JaNelle sent email adv wants Bill Barnett to do the PM. sent EL for her to sign

06/15/2026 MKlose- sent email to tompkijv@rwjms.rutgers.edu. Per William Bernet who adv JeNelle Tomkins was poc 

06/04/2026 mklose rcvd email from POC, she adv this pm was done in March. upon research it was a different serial number. this device was done in September 2025.

06/03/2026 YEspino Called 848-932-9525 to speak to Emily over the pm in question. Was unable to speak to anybody in the Kinesolgy dept so i left a message. 


06/01/2026 mklose sent 1st attempt email to Emily Heiston, emily.heiston@rutgers.edu

🔧 Work Performed
Planner labor only for attempts made
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 120364655 - SN US825B1840
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314234
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 222.0 business days
👷
▶
5 Technician Assigned Sep 30, 4:11 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Completed → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 324d 3h, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-09-30T04:00:00.000+0000
✔️
Status: Completed by Rebecca Arnold
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 1, 12:20 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 7m
📄
Status: Ready to Bill by Timothy Amburgey Oct 1, 3:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 40m
💰
Status: Invoiced by Josh Longway Oct 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 59m

Bottlenecks

Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Sep 30, 12:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03407644 Labor Open 0.016666666666667 $38.00 Sep 30, 4:13 PM

Details