Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314234 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Rutgers University — 125 Paterson St Suite 6100, New Brunswick NJ, 08901

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 21, 2026
24 biz days remaining
Active: 0 biz days
Paused: 189 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸189d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Aug 15, 2026
189 business days (not counted)
Created: Nov 10, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Aug 15 Ready for Release ⏸ Paused 189
Dispatch 0.0d
On Track
Dispatch
0.0 days
Created: Nov 10, 2025 Due: Sep 21, 2026 (37 days left)
📅
189.9 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Ready for Release • 277 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/17/2026 RArnold - This does not require an EL. customer is asking for Philips FSE to complete the PM. Sent email to Fady with an update and asked how he would like to proceed


07/15/2026 MKlose- resent EL to J'nelle asking her to sign it.


06/25/2026 MKlose-sent email to Je'Nell asking her to sign EL


06/16/2026 MKlose- rcvd email from Je'Nelle, she adv I have read the letter, and I am not stating that I am unwilling to schedule the PM, I just asked if Bill Burnett can be the one to perform the PM.

If you are not able to provide him, then please send over new dates for Friday availability. Explained I can not schedule a philips FSE. But Philmon could do it Friday August 14th or  Friday August 28th

06/16/2026 MKlose JaNelle sent email adv wants Bill Barnett to do the PM. sent EL for her to sign

06/15/2026 MKlose- sent email to tompkijv@rwjms.rutgers.edu. Per William Bernet who adv JeNelle Tomkins was poc 

06/04/2026 mklose rcvd email from POC, she adv this pm was done in March. upon research it was a different serial number. this device was done in September 2025.

06/03/2026 YEspino Called 848-932-9525 to speak to Emily over the pm in question. Was unable to speak to anybody in the Kinesolgy dept so i left a message. 


06/01/2026 mklose sent 1st attempt email to Emily Heiston, emily.heiston@rutgers.edu

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 120364655 - SN US825B1840
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314234
Type: Preventive Maintenance
Priority: PC
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details