Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314236 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cape Fear Valley Medical Center — 1638 Owen Dr, Fayetteville NC, 28304

Nov 10, 2025 → Sep 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (47 biz days early)
Active: 35 biz days
Paused: 178 biz days
🕐 Clock stopped: Completed (Sep 18, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸178d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 30, 2026
178 business days (not counted)
34d
▶ Clock Running
Status: Scheduled
Jul 30 → Sep 17, 2026
34 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 17, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Completed
Sep 17 → Sep 18, 2026
1 business day (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 18, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 18, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 30 Ready for Release ⏸ Paused 178 —
Jul 30 → Sep 17 Scheduled ▶ Running 34 34
Sep 17 → Sep 17 Tech On Site ▶ Running 0 34
Sep 17 → Sep 18 Completed ▶ Running 1 35
Sep 18 → Sep 18 Scheduled ▶ Running 0 35
Dispatch 0.0d
Holding 178.9d (excluded)
Coordinators 35.0d
Field Work 1.8d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
178.9 days
Coordinators
35.0 days
Over SLA
Field Work
1.8 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Sep 19, 2026 (72 days early)
📅
213.9 days Total Age
⏱️
178.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
36.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 178.9 days stuck in "Ready for Release"
⏱️
Total Delay 36.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
178.9d
Scheduled
35.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
1.5d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/29/2026 THolmes - Sent f/u email to Johnny proposing FSE Patty on 9/17 @9:00 am. 


07/28/2026 ALuman - sent follow up/second attempt to jsimp@capefearvalley.com

07/08/2026 ALuman - sent first attempt email to jsimp@capefearvalley.com

🔧 Work Performed
while onsite, walk to adjacent building to get to device. Performed ULS PM and T&V per instruction successfully. Travel from site. time spent updating WOs, researching schedule, emails.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 106388916 - SN US923F0527
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314236
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:44 AM
From: Entered
To: Ready for Release
Duration in Previous: 17m
🚨 179.0 business days
👷
▶
3 Technician Assigned Jul 30, 10:53 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-17T13:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 261d 22h
🚨 35.0 business days
🔧
Status: Tech On Site by Patricia Gordon Sep 17, 2:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 49d 3h
✔️
Status: Completed by Patricia Gordon Sep 17, 4:38 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 15m
⏱️
▶
2 6x Labor Added Sep 17, 8:43 PM
6x Labor Added → Status: Scheduled
🗓️
Status: Scheduled by Patricia Gordon
From: Completed, Scheduled
To: Scheduled, Completed
Duration in Previous: 4h 5m, 0m
⏳ 1.4 business days
⏱️
▶
2 Labor Added Sep 19, 4:01 PM
Labor Added → Status: Closed
🏁
Status: Closed by Patricia Gordon
From: Completed
To: Closed
Duration in Previous: 1d 19h
⏳ 4.0 business days
⏱️
Labor Added Sep 24, 10:12 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 24, 10:19 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 18h
📄
Status: Ready to Bill by Timothy Amburgey Sep 24, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 58m
💰
Status: Invoiced by Josh Longway Sep 25, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Sep 17, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03388124 Labor Open 1.5 $275.00 Sep 17, 8:43 PM
WL-03388125 Labor Open 0.25 $0.00 Sep 17, 8:43 PM
WL-03388126 Expenses Open 1 $0.00 Sep 17, 8:43 PM
WL-03388127 Expenses Open 1 $0.00 Sep 17, 8:43 PM
WL-03388128 Expenses Open 1 $0.00 Sep 17, 8:43 PM
WL-03388129 Travel Open 5 $0.00 Sep 17, 8:43 PM
WL-03391024 Labor Open 1.25 $0.00 Sep 19, 4:01 PM
WL-03398017 Labor Open - $38.00 Sep 24, 10:12 AM

Details