Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314237 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 ARMC City Campus — 1925 Pacific Ave, Atlantic City NJ, 08401

Nov 10, 2025 → Sep 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (36 biz days early)
Active: 59 biz days
Paused: 147 biz days
🕐 Clock stopped: Completed (Sep 9, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸147d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 15, 2026
147 business days (not counted)
59d
▶ Clock Running
Status: Scheduled
Jun 15 → Sep 9, 2026
59 business days (counted)
Running total: 59 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 9, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 15 Ready for Release ⏸ Paused 147 —
Jun 15 → Sep 9 Scheduled ▶ Running 59 59
Dispatch 0.0d
Holding 147.9d (excluded)
Coordinators 59.2d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
147.9 days
Coordinators
59.2 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 9, 2026 (51 days early)
📅
206.2 days Total Age
⏱️
147.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
63.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 147.9 days stuck in "Ready for Release"
⏱️
Total Delay 63.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
147.9d
Scheduled
59.2d / 2.0d SLA
Closed
7.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/15/2026 ARuby - Rcvd email from Tiffany Kind TKind@atlanticare.org asking to swap scheduled times. Sent confirmation email for 9/8 @10a dispatching to Jason Yenser

06/10/2026 Rbailey - Called 609.404.7334 Spoke with Steve Napolitano. Resending for Visibility


06/03/2026 Rbailey - Sent 1st Attempt Email to SNapolitano@atlanticare.org to propose Jason Yenser to come onsite Sept 8 @12:30

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
S7-3t Compact Transducer - IP 96431665 - SN F047GZ
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314237
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 148.0 business days
👷
▶
3 Technician Assigned Jun 15, 8:42 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-08T14:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 216d 20h
🚨 59.0 business days
⏱️
5x Labor Added Sep 8, 11:06 AM
Type: Labor, Travel
Status: Open
Qty: 3.75, 0.75, 129, 11
✔️
Status: Completed by Jason Yenser Sep 8, 9:42 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 85d 13h, 0m
⏳ 4.3 business days
⏱️
Labor Added Sep 14, 5:51 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 9:19 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 8d 11h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 54m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 59.2 business days (threshold: 2.0 business days)
Exceeded by 57.2 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Sep 8, 10:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03371624 Labor Open 3.75 $0.00 Sep 8, 11:06 AM
WL-03371625 Labor Open 0.75 $275.00 Sep 8, 11:06 AM
WL-03371626 Labor Open 0.75 $0.00 Sep 8, 11:06 AM
WL-03371627 Travel Open 129 $0.00 Sep 8, 11:06 AM
WL-03371628 Travel Open 11 $0.00 Sep 8, 11:06 AM
WL-03381377 Labor Open - $38.00 Sep 14, 5:51 PM

Details