Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314238 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 PINEHURST MEDICAL CLINIC — 205 Page Rd, Pinehurst NC, 28374

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
23 biz days remaining
Active: 38 biz days
Paused: 198 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸198d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Aug 27, 2026
198 business days (not counted)
38d
▶ Clock Running
Status: Scheduled
Aug 27 → Oct 22, 2026
38 business days (counted)
Running total: 38 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Aug 27 Ready for Release ⏸ Paused 198 —
Aug 27 → Oct 22 Scheduled ▶ Running 38 38
Dispatch 0.0d
Holding 198.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
198.9 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (39 days left)
📅
236.9 days Total Age
⏱️
198.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 345 days old
🚨
Primary Delay 198.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
198.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/27/2026 THolmes rcvd call from Sandra 910-235-3122; schd for 11/13 @ 11 am. sent f/u email sweathersby@pinehurstmedical.com


08/27/2026 THolmes - Cld 910-235-3122; no ans vm/lm sent f/u email sweathersby@pinehurstmedical.com


08/27/2026 THolmes - called (910) 295-5511; no ans 


08/05/2026 Tholmes - called (910) 235-3197 Amy; reached CT; xfer to oper; xfer to ULS. No ans.. VM/lm. Sent f/u email to SWeathersby@pinehurstmedical.com prop 9/24 @ 9 am.


07/30/2026 ALuman - called 910-235-3122 to speak with Sandra Weathersby. No answer, left VM. 

07/28/2026 ALuman - sent follow up email to Sandra sweathersby@pinehurstmedical.com


07/14/2026 YEspino Called 910-235-3122 to speak to Sandra Weathersby to verify the pm info for the devicei n question. Was unable to speak to her so i left a message. Will also be sending a follow up email.


07/08/2026 ALuman - sent first attempt email to Sandra Weathersby sweathersby@pinehurstmedical.com

⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 106669607 - SN USO23R0323
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314238
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:44 AM
From: Entered
To: Ready for Release
Duration in Previous: 17m
🚨 199.0 business days
👷
▶
4 Technician Assigned Aug 27, 1:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-11-13T13:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 290d 1h
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-11-13T16:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Nov 13, 11:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details