Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314241 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Florida Health Care Plans — 707 Platinum Pt, Lake Mary FL, 32746

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 7 biz days
Paused: 182 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸182d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Aug 5, 2026
182 business days (not counted)
▶ Clock Running
Status: Scheduled
Aug 5 → Aug 15, 2026
7 business days (counted)
Running total: 7 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Aug 5 Ready for Release ⏸ Paused 182 —
Aug 5 → Aug 15 Scheduled ▶ Running 7 7
Dispatch 0.0d
Holding 182.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
182.9 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (107 days left)
📅
189.9 days Total Age
⏱️
182.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 182.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
182.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/06/2026 THolmes - Per email from Kristen contact # updated to 386-299-1029 


08/05/2026 Tholmes - per email from Kristen Beck scheduling FSE Jareed 9/4 @10 am


07/28/2026 ALuman - rcvd email from Kristen confirming unit at Lake Mary/Stirling Center. machine available M/W/F. looped in Planner to schedule

07/16/2026 YEspino Called 386-238-3270 to speak to Kristen Beck to follow up on the previous email sent for the pm in question. Asked to be transferred over her ext, was unable to speak to her so i left a message. Will be sending out a follow up email.


07/08/2026 ALuman - sent first attempt email to Kristen Beck kbeck@fhcp.com

⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 73986863 - SN USD17C0004
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314241
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 183.0 business days
👷
▶
3 Technician Assigned Aug 5, 3:15 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-04T14:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 268d 2h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Sep 4, 10:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details