Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314241 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Florida Health Care Plans — 707 Platinum Pt, Lake Mary FL, 32746

Nov 10, 2025 → Sep 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (56 biz days early)
Active: 22 biz days
Paused: 182 biz days
🕐 Clock stopped: Completed (Sep 4, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸182d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Aug 5, 2026
182 business days (not counted)
22d
▶ Clock Running
Status: Scheduled
Aug 5 → Sep 4, 2026
22 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 4 → Sep 4, 2026
0 business days (counted)
Running total: 22 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Aug 5 Ready for Release ⏸ Paused 182 —
Aug 5 → Sep 4 Scheduled ▶ Running 22 22
Sep 4 → Sep 4 Tech On Site ▶ Running 0 22
Dispatch 0.0d
Holding 182.9d (excluded)
Coordinators 22.6d
Field Work 1.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
182.9 days
Coordinators
22.6 days
Over SLA
Field Work
1.0 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Sep 4, 2026 (87 days early)
📅
204.9 days Total Age
⏱️
182.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
28.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 182.9 days stuck in "Ready for Release"
⏱️
Total Delay 28.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
182.9d
Scheduled
22.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
8.2d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/06/2026 THolmes - Per email from Kristen contact # updated to 386-299-1029 


08/05/2026 Tholmes - per email from Kristen Beck scheduling FSE Jareed 9/4 @10 am


07/28/2026 ALuman - rcvd email from Kristen confirming unit at Lake Mary/Stirling Center. machine available M/W/F. looped in Planner to schedule

07/16/2026 YEspino Called 386-238-3270 to speak to Kristen Beck to follow up on the previous email sent for the pm in question. Asked to be transferred over her ext, was unable to speak to her so i left a message. Will be sending out a follow up email.


07/08/2026 ALuman - sent first attempt email to Kristen Beck kbeck@fhcp.com

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 73986863 - SN USD17C0004
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314241
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 183.0 business days
👷
▶
3 Technician Assigned Aug 5, 3:15 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-04T14:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 268d 2h
🚨 23.0 business days
🔧
Status: Tech On Site by Jared Heisler Sep 4, 9:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 29d 18h
⏱️
▶
2 5x Labor Added Sep 4, 6:02 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site
To: Completed
Duration in Previous: 8h 3m
🏁
Status: Closed by Jared Heisler Sep 4, 6:07 PM
From: Completed
To: Closed
Duration in Previous: 5m
⚠️ 5.7 business days
⏱️
Labor Added Sep 14, 5:51 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 9:10 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 12d 15h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 4m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 22.6 business days (threshold: 2.0 business days)
Exceeded by 20.6 business days
Closed
Duration: 8.2 business days (threshold: 1.0 business days)
Exceeded by 7.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Sep 4, 10:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03369576 Labor Open 3 $0.00 Sep 4, 6:02 PM
WL-03369577 Labor Open 1.5 $275.00 Sep 4, 6:02 PM
WL-03369578 Labor Open 3 $0.00 Sep 4, 6:02 PM
WL-03369579 Travel Open 133 $0.00 Sep 4, 6:02 PM
WL-03369580 Travel Open 133 $0.00 Sep 4, 6:02 PM
WL-03381376 Labor Open - $38.00 Sep 14, 5:51 PM

Details