Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314248 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Advanced Radiology Consultants - Stamford — 1259 E Main St, Stamford CT, 06902

Nov 10, 2025 → Aug 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (76 biz days early)
Active: 7 biz days
Paused: 177 biz days
🕐 Clock stopped: Canceled (Aug 7, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸177d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 29, 2026
177 business days (not counted)
▶ Clock Running
Status: Canceled
Jul 29 → Aug 7, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 7 → Aug 7, 2026
0 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 7 → Aug 7, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Nov 10, 2025 Canceled: Aug 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 29 Ready for Release ⏸ Paused 177 —
Jul 29 → Aug 7 Canceled ▶ Running 7 7
Aug 7 → Aug 7 Ready for Release ⏸ Paused 0 —
Aug 7 → Aug 7 Assigned ▶ Running 0 7
Dispatch 0.0d
Holding 178.1d (excluded)
Coordinators 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
178.1 days
Coordinators
0.0 days
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Aug 7, 2026 (115 days early)
📅
184.9 days Total Age
⏱️
177.9d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 277 days old
🚨
Primary Delay 177.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
178.1d
Canceled
7.5d
Assigned
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/28/2026 RArnold- RTP canceled EWO


07/02/2026 ARoosa - Sent first attempt email to Kim DeMorro

⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 105860271 - SN US923B0878
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314248
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 178.0 business days
🚫
Status: Canceled by Rebecca Arnold Jul 29, 3:53 PM
From: Ready for Release
To: Canceled
Duration in Previous: 261d 3h
⚠️ 8.0 business days
✅
Status: Ready for Release by Rebecca Arnold Aug 7, 1:45 PM
From: Canceled
To: Ready for Release
Duration in Previous: 8d 21h
👷
▶
3 Technician Assigned Aug 7, 3:22 PM
Technician Assigned → Status: Assigned → Status: Canceled
👷
Status: Assigned by Megan Klose
From: Ready for Release
To: Assigned
Duration in Previous: 1h 36m
🚫
Status: Canceled by Megan Klose
From: Assigned
To: Canceled
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details