📍 Windsor Imaging Center — 300A Princeton Hightstown Rd, East Windsor NJ, 08520
Nov 10, 2025 → Jun 15, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (95 biz days early)
Active: 0 biz days
Paused: 147 biz days
🕐 Clock stopped: Canceled (Jun 15, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸147d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 15, 2026
147 business days (not counted)
Created: Nov 10, 2025Canceled: Jun 15, 2026
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Jun 15
Ready for Release
⏸ Paused
147
—
Dispatch0.0d
Holding147.9d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
147.9 days
Created: Nov 10, 2025
Due: Oct 30, 2026
Completed: Jun 15, 2026 (137 days early)
📅
147.9 daysTotal Age
⏱️
147.9d in Ready for ReleaseLongest Stage
🔄
2 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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On Track
Canceled • 277 days old
🚨
Primary Delay147.9 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
147.9d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
06/15/2026 RArnold - DNT - RTP
06/11/2026 Rbailey - Called 609.426.9200 per previous WO pressed 2 went to push 4, but Xfer'd to Records. She said she was unsure and Xfer'd me to her Manager at ext 4686 NA Left VM for FU. Resending email to Danielle
06/11/2026 Rbailey - Called 609.426.9200 pressed 6 and then pressed for this location. Waited for Representative. NA Left VM for FU. Looking for alternate contact
06/04/2026 Rbailey - Resending for New Date as FSE will be unavailable. New Date Sept 17
06/03/2026 Rbailey - Sent 1st Attempt Email to Danielle Baliatico dbaliatico@prapa.com to propose Jason Yenser to come onsite Sept 4 @10
⚠️Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 88212853 - SN US822B2361
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed Jun 11, 2026
06/11/2026 Rbailey - Called 609.426.9200 pressed 6 and then pressed for this location. Waited for Representative. NA Left VM for FU. Looking for alternate contact
📧
Email_Confirmed
Completed Jun 4, 2026
06/04/2026 Rbailey - Resending for New Date as FSE will be unavailable. New Date Sept 17
Timeline
📋
Work Order Created Nov 10, 11:27 AM
Work Order:WO-01314250
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanNov 10, 11:40 AM