Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314251 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Loudoun Imaging Center/ Ashburn — 20905 Professional Plz, Ashburn VA, 20147

Nov 10, 2025 → Jul 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (40 biz days early)
Active: 56 biz days
Paused: 103 biz days
🕐 Clock stopped: Completed (Jul 2, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸103d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Apr 13, 2026
103 business days (not counted)
56d
▶ Clock Running
Status: Scheduled
Apr 13 → Jul 2, 2026
56 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 2 → Jul 2, 2026
0 business days (counted)
Running total: 56 of ? biz days used
Created: Nov 10, 2025 Completed: Jul 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Apr 13 Ready for Release ⏸ Paused 103 —
Apr 13 → Jul 2 Scheduled ▶ Running 56 56
Jul 2 → Jul 2 Tech On Site ▶ Running 0 56
Dispatch 0.0d
Holding 103.9d (excluded)
Coordinators 57.0d
Field Work 0.6d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
103.9 days
Coordinators
57.0 days
Over SLA
Field Work
0.6 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Aug 30, 2026 Completed: Jul 2, 2026 (59 days early)
📅
159.9 days Total Age
⏱️
103.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
56.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 103.9 days stuck in "Ready for Release"
⏱️
Total Delay 56.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
103.9d
Scheduled
57.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2026 ARuby - Sent email on wrong chain. Sending her correct information for scheduled date/time time for all devices scheduled July 1st and July 2nd. (This is for July 2nd)

04/13/2026 Rbailey - Rcvd email from Jennifer Reynolds advising to proceed with Below DateTime. Dispatching and sending email


04/10/2026 Rbailey - Sent 1st Attempt Email to Jennifer Reynolds jreynolds@restonradiology.com to propose Allan Klus come onsite July 2 @9am

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 105216008 - SN US623D1840
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314251
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 104.0 business days
👷
▶
3 Technician Assigned Apr 13, 12:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-07-02T13:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 153d 23h
🚨 57.0 business days
🔧
▶
2 Status: Tech On Site Jul 2, 10:36 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.75
🚗
Travel Added Jul 2, 10:51 AM
Type: Travel
Status: Open
Qty: 67
⏱️
▶
2 Labor Added Jul 2, 11:43 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 7m
🚗
Status: Tech Off Site by Allan Klus Jul 2, 11:57 AM
From: Completed
To: Tech Off Site
Duration in Previous: 13m
💵
2x Expenses Added Jul 2, 12:12 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Allan Klus Jul 2, 3:26 PM
From: Tech Off Site
To: Closed
Duration in Previous: 3h 28m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Jul 6, 11:31 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 20h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 9, 4:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Jul 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Scheduled
Duration: 57.0 business days (threshold: 2.0 business days)
Exceeded by 55.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jul 2, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03281877 Labor Open 1.75 $0.00 Jul 2, 10:39 AM
WL-03281884 Travel Open 67 $0.00 Jul 2, 10:51 AM
WL-03282024 Labor Open 1.25 $275.00 Jul 2, 11:43 AM
WL-03282132 Expenses Open 1 $0.00 Jul 2, 12:12 PM
WL-03282133 Expenses Open 1 $0.00 Jul 2, 12:12 PM
WL-03284251 Labor Open - $38.00 Jul 6, 11:31 AM

Details