Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314254 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Hackensack University Medical Center — 20 Prospect Ave Suite 200, Hackensack NJ, 07601

Nov 10, 2025 → Mar 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (40 biz days early)
Active: 49 biz days
Paused: 27 biz days
🕐 Clock stopped: Tech Off Site (Mar 5, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸27d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Dec 22, 2025
27 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
48d
▶ Clock Running
Status: Scheduled
Dec 23 → Mar 5, 2026
48 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Mar 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Dec 22 Ready for Release ⏸ Paused 27 —
Dec 22 → Dec 23 Ready for Scheduling ▶ Running 1 1
Dec 23 → Mar 5 Scheduled ▶ Running 48 49
Mar 5 → Mar 5 Tech On Site ▶ Running 0 49
Dispatch 0.0d
Holding 27.9d (excluded)
Coordinators 50.7d
Field Work 0.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
27.9 days
Coordinators
50.7 days
Over SLA
Field Work
0.6 days
Billing
1.3 days
Over SLA
Created: Nov 10, 2025 Due: Apr 30, 2026 Completed: Mar 5, 2026 (56 days early)
📅
76.9 days Total Age
⏱️
48.7d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
48.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 48.7 days stuck in "Scheduled"
⏱️
Total Delay 48.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
27.9d
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
48.7d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
07e-Partial Project
0.2d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026 RArnold - Inbound call from Kathy. Monday will not work, she confirmed 03/05 @ 9am.


02/26/2026 RArnold - Called (551) 996-3089 for Kathy to reschuled vivian for 03/02 @ 1:30 due to weather earlier this week. Left a message. Sending email.  


02/16/2026 RArnold -Sent Reminder Email

12/23/2025 RArnold - Called 551-996-3089 to return a VM from Kathy. she confirmed device 02/25 @ 9:30 am for Vivian. 

Hackensack University Medical Center

The Heart Center

Suite 200

Medical Plaza

20 Prospect Ave Hackensack, NJ 07601



12/22/2025 Rbailey - Sent email off of VM to Kathy to Propose Feb 17 @ 3 for Vivian


12/22/2025 Rbailey - Rcvd VM from Kathy that this device is located at The Heart Center 20 Prospect Ave Hackensack, NJ 07601 Suite 200. Following up with Planner to get Dates


12/22/2025 Rbailey - Sent email off of VM to Kathy to Propose Feb 17 @ 3 for Vivian12/19/2025 RArnold - Called (551) 996-3089 for Kathy. She is OOO till 12/22 according to he VM message. Left a message. Senidng email.

Hackensack University Medical Center

The Heart Center

Suite 200

Medical Plaza

20 Prospect Ave Hackensack, NJ 07601


12/19/2025 RArnold - Called 551.996.3098 for Kathy. VM is for a Cynthia. Left a message. 


12/11/2025 Rbailey - Called 551.996.3098 for Kathy Uglione (You-Glee-Own) NA Left VM for FU


12/03/2025 Rbailey - Sent 1st Attempt email to Kathleen Uglione kathleen.uglione@hmhn.org to confirm device is still at location

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 92137748 - SN US421B0614
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 92137748 - SN US421B0614
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314254
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 28.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Dec 22, 11:08 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 41d 23h
⏳ 2.0 business days
👷
▶
3 Technician Assigned Dec 23, 1:34 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-25T14:30:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 2h
🚨 44.0 business days
📅
▶
2 Dispatch Scheduled Feb 26, 2:26 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-05T14:00:00.000+0000
📅
Dispatch Scheduled by Rebecca Arnold Feb 26, 3:50 PM
Scheduled For: 2026-03-05T14:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Vivian Hyde Mar 5, 10:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 71d 20h
⏱️
4x Labor Added Mar 5, 2:08 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 2, 25
🚗
Status: Tech Off Site by Vivian Hyde Mar 5, 2:15 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 15m
✔️
Status: Completed by Vivian Hyde Mar 5, 2:32 PM
From: Tech Off Site
To: Completed
Duration in Previous: 17m
🏁
Status: Closed by Vivian Hyde Mar 5, 2:47 PM
From: Completed
To: Closed
Duration in Previous: 14m
⏱️
▶
2 Labor Added Mar 5, 3:00 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13m
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1h 36m
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Scheduled
Duration: 48.7 business days (threshold: 2.0 business days)
Exceeded by 46.7 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Mar 5, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03131642 Labor Open 1.5 $0.00 Mar 5, 2:08 PM
WL-03131643 Labor Open 2 $275.00 Mar 5, 2:08 PM
WL-03131644 Expenses Open 1 $0.00 Mar 5, 2:08 PM
WL-03131645 Travel Open 25 $0.00 Mar 5, 2:08 PM
WL-03131770 Labor Open 0.016666666666667 $38.00 Mar 5, 3:00 PM

Details