Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314256 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Hackensack UniversityMedical Center — 30 Prospect Ave, Hackensack NJ, 07601

Nov 10, 2025 → Jul 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (20 biz days early)
Active: 7 biz days
Paused: 172 biz days
🕐 Clock stopped: Completed (Aug 1, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸172d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 22, 2026
172 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 22 → Aug 1, 2026
7 business days (counted)
Running total: 7 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 1, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 22 Ready for Release ⏸ Paused 172
Jul 22 → Aug 1 Scheduled ▶ Running 7 7
Dispatch 0.0d
Holding 172.9d (excluded)
Coordinators 8.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
172.9 days
Coordinators
8.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Aug 30, 2026 Completed: Aug 1, 2026 (29 days early)
📅
179.9 days Total Age
⏱️
172.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 277 days old
🚨
Primary Delay 172.9 days stuck in "Ready for Release"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
172.9d
Scheduled
8.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/22/2026 MKlose- called 973-294-5368 Donovan cell. spoke to Donovan, he believes scheduling for July 28th will work great. adv call Monday afternoon to verify as he is about to go on PTO for few days. sent follow up email and dispatched to Phil


07/20/2026 Mklose-sent email to Donovan,donovan.mcmanus@hmhm.org, to follow up on devices. offered phil next week 


07/13/2026 MKlose- called 973-294-5368 Donovan cell. POC last year. he adv send email and he will find devices and email back in morning locations. so we can schedule. 

07/13/2026 MKlose- called 551-996-5563; went to VM did not leave message


06/30/2026 YEspino Called 551-996-5563 to verify the devices in question. Was unable to speak to anybody or leave a message because it only rang twice and the call was dropped. Will try back later. Sending follow up email .


06/30/2026 YEspino Called 551-996-2254 to verify the devices in question. Was advised that this dept is X-ray and that i needed to call 551-996-5563 to be better assisted.


06/30/2026 YEspino Called 551-996-2000 to speak to the ultrasound dept to verify the devices in question. Was transferred over to the ultrasound dept. Was advised by an ultrasound worker that i needed to call 551-996-2254 to be better assisted.


06/26/2026 YEspino Called 551-996-2000 to speak to Donovan to verify the pms in question. This is the main site phone number. Was unable to speak to the Ultrasound dept so i left a message. Will aslo be sending a follow up email.


06/26/2026 YEspino Called 551-996-2305 to speak to Beena to verify the pm in question. Was able to speak to her and she advised these are not in her dept, she is in cardiology but advised i should call around to other dept.


06/18/2026 ALuman - sent follow up to team james.rajczyk@hmhm.org; donovan.mcmanus@hmhm.org; Beena Vaidya <beena.vaidya@hmhn.org>; boris.skalos@hmhn.org; kara.butler@hmhn.org; arismendy.taveras@hmhn.org


06/04/2026 YEspino Called 551-996-2305 to speak to Beena Vaidya to verify the pms in question. Was unable to speak to anybody so i left a message. Will also be sending a follow up email 


06/03/2026 YEspino Called 551-996-2310 to try and speak to Kara over the devices in question. Was advised by her co-worker that she is currenlty not in and then the call was dropped.


05/26/2026 YEspino sent an email to Ari (arismendy.taveras@hmhn.org) & Kara (kara.butler@hmhn.org) to try and verify the pm in question.


05/26/2026 YEspino Called 551-996-2310 to speak to Kara Butler to verify the pm in question. This number is for Cardiology. Was advised by a worker that she currently is not in and was advised to callback tomorrow because she works dayshift.


05/26/2026 YEspino Called 973-563-2104 to speak to Ari Taveras to verify the pm in question. Was sent to vm so i left a message.


05/18/2026 YEspino Sent a follow up email to try and verify the pm in question.

05/12/2026 YEspino Called 551-996-2000 to speak to the Ultrasound dept to verify the devices in question. Was unable to speak to anybody so i left a message.

05/11/2026 YEspino Called 551-996-2000 to speak to the Radiology dept to verify the devices in question. Pressed 5 for the Radiology dept, Was advised that i needed to call 551-996-5563 to speak to the ultrasound dept.

05/11/2026 YEspino Called 551-996-2000 to speak to Donovan McManus to verify the devices in question. This is the main number for the site. Was transferred over to the biomed dept where i was advised that i needed to call Radiology to be better assisted.

05/06/2026 mklose sent email to boris.skalos@hmhn.org; Beena Vaidya <beena.vaidya@hmhn.org donovan.mcmanus@hmhm.org; james.rajczyk@hmhn.org

04/06/2026 MKlose Rharris: Emailed 1st attempt to Donovan McManus : donovan.mcmanus@hmhm.org, boris.skalos@hmhn.org, jason.yenser@emsar.com, beena.vaidya@hmhn.org offering Phil on July 7th.

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 93439270 - SN US621B1333 PM
🔍 Technician Findings
EPIQ CVx Ultrasound System - IP 93439270 - SN US621B1333 PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 93439270 - SN US621B1333
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314256
Type: Preventive Maintenance
Priority: PC
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 173.0 business days
👷
3 Technician Assigned Jul 22, 10:48 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-07-28T12:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 253d 22h
⚠️ 7.0 business days
📅
Dispatch Scheduled by Megan Klose Jul 30, 12:47 PM
Scheduled For: 2026-07-30T12:00:00.000+0000
2.0 business days
⏱️
2x Labor Added Jul 31, 11:34 PM
Type: Labor
Status: Open
Qty: 2, 1
✔️
Status: Completed by Philmon Mehari Jul 31, 11:49 PM
From: Scheduled
To: Completed
Duration in Previous: 9d 13h
🏁
Status: Closed by Philmon Mehari Jul 31, 11:56 PM
From: Completed
To: Closed
Duration in Previous: 6m
1.0 business days
⏱️
2 Labor Added Aug 3, 4:38 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
3.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 23h
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Jul 30, 8:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03316918 Labor Open 2 $275.00 Jul 31, 11:34 PM
WL-03316919 Labor Open 1 $0.00 Jul 31, 11:34 PM
WL-03318791 Labor Open - $38.00 Aug 3, 4:38 PM

Details