Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314257 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Pediatric Center for Heart Disease — 155 Polifly Rd Ste 106, Hackensack NJ, 07601

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 31 biz days
Paused: 158 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸158d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 1, 2026
158 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Jul 1 → Aug 15, 2026
31 business days (counted)
Running total: 31 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 1 Ready for Release ⏸ Paused 158 —
Jul 1 → Jul 1 Ready for Scheduling ▶ Running 0 0
Jul 1 → Aug 15 Scheduled ▶ Running 31 31
Dispatch 0.0d
Holding 158.9d (excluded)
Coordinators 0.0d
On Track
Dispatch
0.0 days
Holding (excluded from total)
158.9 days
Coordinators
0.0 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (107 days left)
📅
189.9 days Total Age
⏱️
158.9d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 158.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
158.9d
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
07/01/2026 MKlose- waiting to schedule, Location on hold ...07/01/2026 MKlose- POC confirm Phil October 6th starting at 10am... 07/01/2026 MKlose- sent 1st attempt email to Denise Crosta, Beena Vaidya,
⚠️ Problem Description
EPIQ CVx Ultrasound Circular Edition - IP 106742658 - SN US723B0629
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314257
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 159.0 business days
📅
▶
5 Status: Ready for Scheduling Jul 1, 1:30 PM
Status: Ready for Scheduling → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-09-29T18:00:00.000+0000
👷
Technician Assigned by Megan Klose
Technician: Philmon Mehari
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-10-06T14:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Oct 6, 10:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details