Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314257 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Pediatric Center for Heart Disease — 155 Polifly Rd Ste 106, Hackensack NJ, 07601

Nov 10, 2025 → Oct 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (33 biz days early)
Active: 67 biz days
Paused: 160 biz days
🕐 Clock stopped: Completed (Oct 8, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸158d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 1, 2026
158 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 0 of ? biz days used
47d
▶ Clock Running
Status: Scheduled
Jul 1 → Sep 8, 2026
47 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Entered
Sep 8 → Sep 8, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: On Hold
Sep 8 → Sep 28, 2026
14 business days (counted)
Running total: 61 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 28 → Sep 30, 2026
2 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 8, 2026
6 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 67 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 8, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 1 Ready for Release ⏸ Paused 158 —
Jul 1 → Jul 1 Ready for Scheduling ▶ Running 0 0
Jul 1 → Sep 8 Scheduled ▶ Running 47 47
Sep 8 → Sep 8 Entered ▶ Running 0 47
Sep 8 → Sep 28 On Hold ▶ Running 14 61
Sep 28 → Sep 30 Ready for Release ⏸ Paused 2 —
Sep 30 → Oct 8 Scheduled ▶ Running 6 67
Oct 8 → Oct 8 Tech On Site ▶ Running 0 67
Dispatch 0.0d
Holding 176.9d (excluded)
Coordinators 54.8d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
176.9 days
Coordinators
54.8 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 8, 2026 (53 days early)
📅
227.9 days Total Age
⏱️
158.9d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
51.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 158.9 days stuck in "Ready for Release"
⏱️
Total Delay 51.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
161.9d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
54.8d / 2.0d SLA
On Hold
15.0d
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/30/2026 Mklose- rcvd email from POC confirm Carlos Oct 8th 

09/29/2026 Mklose- sent email to Denise offer Carlos 10/8 and/or 10/9 

No longer on service hold

09/21/2026 MKlose- Customer on Service Hold

07/01/2026 MKlose- waiting to schedule, Location on hold ...07/01/2026 MKlose- POC confirm Phil October 6th starting at 10am... 07/01/2026 MKlose- sent 1st attempt email to Denise Crosta, Beena Vaidya,

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound Circular Edition - IP 106742658 - SN US723B0629
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314257
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m
🚨 159.0 business days
📅
▶
5 Status: Ready for Scheduling Jul 1, 1:30 PM
Status: Ready for Scheduling → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-09-29T18:00:00.000+0000
👷
Technician Assigned by Megan Klose
Technician: Philmon Mehari
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-10-06T14:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3m
🚨 48.0 business days
🆕
▶
2 Status: Entered Sep 8, 9:33 AM
Status: Entered → Status: On Hold
⏸️
Status: On Hold by Megan Klose
From: Entered
To: On Hold
Duration in Previous: 2m
🚨 15.0 business days
✅
Status: Ready for Release by Mandy Newman Sep 28, 10:01 AM
From: On Hold
To: Ready for Release
Duration in Previous: 20d 0h
⏳ 3.0 business days
🗓️
▶
3 Status: Scheduled Sep 30, 8:29 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Carlos Puebla
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-10-08T12:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Carlos Puebla Oct 8, 8:43 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 0h
⏱️
▶
2 3x Labor Added Oct 8, 5:51 PM
3x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 11, 2
⏱️
Labor Added Oct 8, 6:45 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
▶
2 Status: Completed Oct 8, 7:10 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 3m
⏱️
Labor Added Oct 9, 11:20 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 9, 11:26 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 12m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 15, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Oct 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m

Bottlenecks

Scheduled
Duration: 47.8 business days (threshold: 2.0 business days)
Exceeded by 45.8 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Oct 8, 8:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03420238 Labor Open 0.5 $0.00 Oct 8, 5:51 PM
WL-03420239 Labor Open 3 $275.00 Oct 8, 5:51 PM
WL-03420240 Labor Open 0.25 $0.00 Oct 8, 5:51 PM
WL-03420253 Travel Open 11 $0.00 Oct 8, 5:54 PM
WL-03420254 Travel Open 2 $0.00 Oct 8, 5:54 PM
WL-03420343 Labor Open 0.5 $0.00 Oct 8, 6:45 PM
WL-03421350 Labor Open - $38.00 Oct 9, 11:20 AM

Details