Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314258 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Beaches OBGYN — R G Skinner Pkwy 9010, Jacksonville FL, 32256-4157

Nov 10, 2025 → Aug 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (47 biz days early)
Active: 44 biz days
Paused: 151 biz days
🕐 Clock stopped: Completed (Aug 24, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸151d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 22, 2026
151 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 22 → Jun 25, 2026
3 business days (counted)
Running total: 3 of ? biz days used
41d
▶ Clock Running
Status: Scheduled
Jun 25 → Aug 24, 2026
41 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 24 → Aug 24, 2026
0 business days (counted)
Running total: 44 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 22 Ready for Release ⏸ Paused 151 —
Jun 22 → Jun 25 Ready for Scheduling ▶ Running 3 3
Jun 25 → Aug 24 Scheduled ▶ Running 41 44
Aug 24 → Aug 24 Tech On Site ▶ Running 0 44
Dispatch 0.0d
Holding 151.9d (excluded)
Coordinators 45.4d
Field Work 1.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
151.9 days
Coordinators
45.4 days
Over SLA
Field Work
1.0 days
Billing
2.0 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Aug 24, 2026 (67 days early)
📅
195.9 days Total Age
⏱️
151.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
45.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 151.9 days stuck in "Ready for Release"
⏱️
Total Delay 45.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
151.9d
Ready for Scheduling
3.4d / 1.0d SLA
Scheduled
42.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/25/2026 Tholmes - per contact email conf prop. Date of 08/24 @9:30 am. Disp FSE Jared. 


06/24/2026 Tholmes -email sent to kerri kerii1022@gmail.com to confirm 8/24 - 8/25 for FSE Jared to be onsite. 


06/22/2026 YEspino Recieved an email back form Kerii and she confirmed she will be the poc, and that the location is correct. This site is ready to schedule.


06/22/2026 YEspino Called 904-349-8892 to speak to Kerii to verify the pm in question. Was unable to speak to her so i left a message.


06/15/2026 YEspino Sent a follow up email lto Kerri to verify the previous email sent.


06/15/2026 YEspino Called 904-349-8892 to speak to Kerii Dailey to verify the pm in question. Went straight to vm so i left a message.


06/03/2026 YEspino First Attempt: Emailed Kerii Dailey @ kerii1022@gmail.com to verify the pm in question.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 30 Ultrasound System - IP 100851368 - SN USD22E1040
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314258
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 152.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Jun 22, 4:31 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 224d 3h
⏳ 3.9 business days
👷
▶
3 Technician Assigned Jun 25, 9:39 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-08-24T13:30:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 17h
🚨 42.0 business days
🔧
Status: Tech On Site by Jared Heisler Aug 24, 9:31 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 59d 23h
⏱️
5x Labor Added Aug 24, 6:18 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.5, 76
✔️
Status: Completed by Jared Heisler Aug 24, 6:36 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 4m, 0m
⏳ 1.7 business days
⏱️
Labor Added Aug 25, 8:14 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.5 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 27, 10:21 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
💰
Status: Invoiced by Josh Longway Aug 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 17h 38m

Bottlenecks

Ready for Scheduling
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Scheduled
Duration: 42.0 business days (threshold: 2.0 business days)
Exceeded by 40.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Aug 24, 9:30 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03349811 Labor Open 2 $0.00 Aug 24, 6:18 PM
WL-03349812 Labor Open 1.5 $275.00 Aug 24, 6:18 PM
WL-03349813 Labor Open 2 $0.00 Aug 24, 6:18 PM
WL-03349815 Travel Open 76 $0.00 Aug 24, 6:19 PM
WL-03349816 Travel Open 76 $0.00 Aug 24, 6:19 PM
WL-03351968 Labor Open - $38.00 Aug 25, 8:14 PM

Details