Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314261 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 AdventHealth Redmond — 501 Redmond Rd NW, Rome GA, 30165

Nov 10, 2025 → Sep 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 29, 2026
✓ SLA Met (13 biz days early)
Active: 54 biz days
Paused: 153 biz days
🕐 Clock stopped: Completed (Sep 10, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 24, 2026
153 business days (not counted)
54d
▶ Clock Running
Status: Scheduled
Jun 24 → Sep 10, 2026
54 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 10 → Sep 10, 2026
0 business days (counted)
Running total: 54 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 24 Ready for Release ⏸ Paused 153 —
Jun 24 → Sep 10 Scheduled ▶ Running 54 54
Sep 10 → Sep 10 Tech On Site ▶ Running 0 54
Dispatch 0.0d
Holding 153.9d (excluded)
Coordinators 55.0d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
153.9 days
Coordinators
55.0 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Sep 29, 2026 Completed: Sep 10, 2026 (19 days early)
📅
207.9 days Total Age
⏱️
153.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
57.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 153.9 days stuck in "Ready for Release"
⏱️
Total Delay 57.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
153.9d
Scheduled
55.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/04/2026 Rharris: Sent PM reminder email

06/24/2026 Rharris: Called 706-368-8495 spoke to Jessica Groves who confirmed SN Location and FSE onsite 9/10 between 12-2pm. sending Scheduled email to jessica.grooves@adventhealth.com Scheduling FSE Bruce for the same


06/22/2026 YEspino Sent a follow up email to Crystal to follow up on the pm in question.


06/22/2026 YEspino Called 706-368-8219 to speak to Crystal over the pm in question. Was unable to speak to her so i left a message.


06/18/2026 Rbailey - Called 706.844.2796 the number for Riley Benter. NA No Name Left VM for FU


06/18/2026 Rbailey - Called 706.368.8219 for Crystal Looking for Update. NA Left VM for FU


06/02/2026 YEspino First Attempt: Emailed crystal.d.smith@adventhealth.com to verify the pm in question.

🔧 Work Performed
PM Implemented
🔍 Technician Findings
PM Implemented
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 120648411 - SN RD925B1066
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314261
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 154.0 business days
👷
▶
3 Technician Assigned Jun 24, 11:21 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-09-10T16:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 225d 22h
🚨 55.0 business days
🔧
▶
2 Status: Tech On Site Sep 10, 7:39 PM
Status: Tech On Site → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 70
✔️
Status: Completed by Bruce Ballard Sep 10, 7:56 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 17m, 0m
⏳ 2.5 business days
⏱️
Labor Added Sep 14, 5:51 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 10:55 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 6d 14h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 19m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 55.0 business days (threshold: 2.0 business days)
Exceeded by 53.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Sep 10, 12:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03376797 Labor Open 1.5 $0.00 Sep 10, 7:43 PM
WL-03376798 Labor Open 1.5 $275.00 Sep 10, 7:43 PM
WL-03376799 Labor Open 1.5 $0.00 Sep 10, 7:43 PM
WL-03376800 Travel Open 70 $0.00 Sep 10, 7:43 PM
WL-03376801 Travel Open 70 $0.00 Sep 10, 7:43 PM
WL-03381375 Labor Open - $38.00 Sep 14, 5:51 PM

Details