Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314261 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 AdventHealth Redmond — 501 Redmond Rd NW, Rome GA, 30165

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 29, 2026
30 biz days remaining
Active: 36 biz days
Paused: 153 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 24, 2026
153 business days (not counted)
36d
▶ Clock Running
Status: Scheduled
Jun 24 → Aug 15, 2026
36 business days (counted)
Running total: 36 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 24 Ready for Release ⏸ Paused 153 —
Jun 24 → Aug 15 Scheduled ▶ Running 36 36
Dispatch 0.0d
Holding 153.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
153.9 days
Created: Nov 10, 2025 Due: Sep 29, 2026 (45 days left)
📅
189.9 days Total Age
⏱️
153.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 153.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
153.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2026 Rharris: Called  706-368-8495 spoke to Jessica Groves who confirmed SN Location and FSE onsite 9/10 between 12-2pm. sending Scheduled email to jessica.grooves@adventhealth.com Scheduling FSE Bruce for the same


06/22/2026 YEspino Sent a follow up email to Crystal to follow up on the pm in question.


06/22/2026 YEspino Called 706-368-8219 to speak to Crystal over the pm in question. Was unable to speak to her so i left a message.


06/18/2026 Rbailey - Called 706.844.2796 the number for Riley Benter. NA No Name Left VM for FU


06/18/2026 Rbailey - Called 706.368.8219 for Crystal Looking for Update. NA Left VM for FU


06/02/2026 YEspino First Attempt: Emailed crystal.d.smith@adventhealth.com to verify the pm in question.

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 120648411 - SN RD925B1066
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314261
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 154.0 business days
👷
▶
3 Technician Assigned Jun 24, 11:21 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-09-10T16:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 225d 22h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Sep 10, 12:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details