📍 Inova Health Care Services — 44035 Riverside Pkwy Suite 120, Leesburg VA, 20176
Nov 10, 2025 → Aug 21, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Aug 27, 2026
✓ SLA Met (4 biz days early)
Active: 63 biz days
Paused: 131 biz days
🕐 Clock stopped: Completed (Aug 21, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸131d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 21, 2026
131 business days (not counted)
63d
▶ Clock Running
Status: Scheduled
May 21 → Aug 21, 2026
63 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 21 → Aug 21, 2026
0 business days (counted)
Running total: 63 of ? biz days used
Created: Nov 10, 2025Completed: Aug 21, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → May 21
Ready for Release
⏸ Paused
131
—
May 21 → Aug 21
Scheduled
▶ Running
63
63
Aug 21 → Aug 21
Tech On Site
▶ Running
0
63
Dispatch0.0d
Holding131.9d (excluded)
Coordinators64.0d
Field Work0.6d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
131.9 days
Coordinators
64.0 days
Over SLA
Field Work
0.6 days
Created: Nov 10, 2025
Due: Aug 27, 2026 (56 days overdue)
📅
194.9 daysTotal Age
⏱️
131.9d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
62.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Behind Schedule - Needs Attention
L2 Review • 346 days old
🚨
Primary Delay131.9 days stuck in "Ready for Release"
⏱️
Total Delay62.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
131.9d
Scheduled
64.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
08/21/2026 ARuby - Allan called me to let me know the address is 44035 Riverside Pkwy Suite 120 Leesburg, VA 20176 instead of 44045 Riverside Pkwy
08/06/2026 ARuby - Sent out reminder email to Karla.Barger@inova.org
05/21/2026 ARuby - Rcvd email from freddy.melgar@inova.org advising this unit does not fall under Dave Myers territory. This unit is located in the Echo Lab at the hospital. He looped in Karla Barger, Team Lead Cardiac Sonographer <Karla.Barger@inova.org> 703-858-8629. Karla confirmed Allan onsite 8/21 @ 3p. Dispatching to Allan Klus.
05/19/2026 ARuby - First contact email to freddy.melgar@inova.org dmyers@virginiaheart.com and proposed dates
🔧Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍Technician Findings
N/A
⚠️Problem Description
EPIQ CVx Ultrasound System - IP 120250916 - SN US825B0842
📞Call Description
PM - Warranty - BG Required PM
📋
0-0-0
Completed Aug 24, 2026
Ultrasound - PM
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
📧
Reminder email
Completed May 21, 2026
Reminder email to Karla.Barger@inova.org
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Inova Health Care Services - Leesburg, VA - WO-13463520
Completed May 19, 2026
To: freddy.melgar@inova.org; dmyers@virginiaheart.com
CC: central.scheduling@emsar.com; autumn.ruby@emsar.com
BCC:
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Inova Health Care Services - Leesburg, VA - WO-13463520
Body:
Good morning,
Below is a list of proposed dates & times for devices that have PMs coming due in August: If these dates and times do not work for you, please advise which day of
📅
WO-01314263 - Preventive Maintenance - DD: 8/27/2026 - - Ultrasound - Leesburg - Inova Health Care Services
Aug 21, 2026 3:00pm – 5:00pm
Work Order: WO-01314263
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13463520
Location: Inova Health Care Services
Address: 44035 Riverside Pkwy Suite 120, Leesburg, VA 20176
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US825B0842
Contact Name: Karla Barger, Team Lead Cardi
Timeline
📋
Work Order Created Nov 10, 11:27 AM
Work Order:WO-01314263
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanNov 10, 11:43 AM