Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314263 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inova Health Care Services — 44045 Riverside Pkwy, Leesburg VA, 20176

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Aug 27, 2026
8 biz days remaining
Active: 58 biz days
Paused: 131 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸131d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 21, 2026
131 business days (not counted)
58d
▶ Clock Running
Status: Scheduled
May 21 → Aug 15, 2026
58 business days (counted)
Running total: 58 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 21 Ready for Release ⏸ Paused 131 —
May 21 → Aug 15 Scheduled ▶ Running 58 58
Dispatch 0.0d
Holding 131.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
131.9 days
Created: Nov 10, 2025 Due: Aug 27, 2026 (12 days left)
📅
189.9 days Total Age
⏱️
131.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 131.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
131.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/06/2026 ARuby - Sent out reminder email to Karla.Barger@inova.org

05/21/2026 ARuby - Rcvd email from freddy.melgar@inova.org advising this unit does not fall under Dave Myers territory. This unit is located in the Echo Lab at the hospital. He looped in Karla Barger, Team Lead Cardiac Sonographer <Karla.Barger@inova.org> 703-858-8629. Karla confirmed Allan onsite 8/21 @ 3p. Dispatching to Allan Klus.


05/19/2026 ARuby - First contact email to freddy.melgar@inova.org dmyers@virginiaheart.com and proposed dates

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 120250916 - SN US825B0842
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314263
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 132.0 business days
👷
▶
3 Technician Assigned May 21, 9:26 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-21T19:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 191d 20h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Aug 21, 3:00 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details