📍 Robert Wood Johnson New Brunswick — 1 Robert Wood Johnson Pl, New Brunswick NJ, 08901
Nov 10, 2025 → Present
🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 0 biz days
Paused: 189 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸189d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Aug 15, 2026
189 business days (not counted)
Created: Nov 10, 2025Today
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Aug 15
Ready for Release
⏸ Paused
189
—
Dispatch0.0d
On Track
Dispatch
0.0 days
Created: Nov 10, 2025
Due: Oct 30, 2026 (76 days left)
📅
189.9 daysTotal Age
⏱️
0.0d in EnteredLongest Stage
🔄
1 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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On Track
Ready for Release • 277 days old
✅
No IssuesWork order progressed without significant delays
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
07/20/2026 MKlose- called(908) 331-5043 for Robert. He adv send email and he will look for devices again. they lost their tracking system, or it went down and now they must physically seach each department adn floor to located devices. Sent him the last PWO for each device in hopes it would speed up process.
07/14/2026 ARoosa - MKlose recvd. call from Robert and advised that he does not have these SN's
07/13/2026 MKlose- called 732-418-8018. spoke to Robert. he asked to send serial numbers in email and he would respond tomorrow morning.
07/08/2026 YEspino Called 908-331-5043 to speak to Robert to verify the pm in question. Was unable to speak to him so i left a message, will be sending a follow up email.
06/22/2026 YEspino Called 908-331-5043 to speak to Robert over the pm in question. Was unable to speak to him so i left a message.
06/16/2026 YEspino Called 908-331-5043 to speak to Robert Renner to verify the pms in question. Was unable to speak to him or leave a message because once dialed the line goes quiet. Will send out a follow up email.
06/03/2026 mklose sent email to Alicia Wright and Robert Renner
06/01/2026 mklose sent email to Rebecca, adv last year did 12 PM's in September and October. there are only 3 Wo's now. Asked her to look and see if we needed the rest of the Device's PMs WO's made. will email poc after we verify if need more wo's.
⚠️Problem Description
Sparq Ultrasound System - IP 100286081 - SN USN2210205
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed Jul 20, 2026
07/20/2026 MKlose- called(908) 331-5043 for Robert. He adv send email and he will look for devices again. they lost their tracking system, or it went down and now they must physically seach each department adn floor to located devices. Sent him the last PWO for each device in hopes it would speed up process.
📞
Call
Completed Jul 13, 2026
07/13/2026 MKlose- called 732-418-8018. spoke to Robert. he asked to send serial numbers in email and he would respond tomorrow morning.
📞
Call
Completed Jul 8, 2026
07/08/2026 YEspino Called 908-331-5043 to speak to Robert to verify the pm in question. Was unable to speak to him so i left a message, will be sending a follow up email.
📞
Call
Completed Jun 22, 2026
06/22/2026 YEspino Called 908-331-5043 to speak to Robert over the pm in question. Was unable to speak to him so i left a message.
📞
Call
Completed Jun 16, 2026
06/16/2026 YEspino Called 908-331-5043 to speak to Robert Renner to verify the pms in question. Was unable to speak to him or leave a message because once dialed the line goes quiet. Will send out a follow up email.
Timeline
📋
Work Order Created Nov 10, 11:27 AM
Work Order:WO-01314265
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanNov 10, 11:40 AM