Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314266 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Robert Wood Johnson New Brunswick — 1 Robert Wood Johnson Pl, New Brunswick NJ, 08901

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 0 biz days
Paused: 189 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸189d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Aug 15, 2026
189 business days (not counted)
Created: Nov 10, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Aug 15 Ready for Release ⏸ Paused 189 —
Dispatch 0.0d
On Track
Dispatch
0.0 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (107 days left)
📅
189.9 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Ready for Release • 277 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/20/2026 MKlose- called(908) 331-5043 for Robert. He adv send email and he will look for devices again. they lost their tracking system, or it went down and now they must physically seach each department adn floor to located devices. Sent him the last PWO for each device in hopes it would speed up process. 


07/14/2026 ARoosa - MKlose recvd. call from Robert and advised that he does not have these SN's

07/13/2026 MKlose- called 732-418-8018. spoke to Robert. he asked to send serial numbers in email and he would respond tomorrow morning.


07/01/2026 ARoosa - Sent 1st attempt email to Robert Renner

⚠️ Problem Description
Transducer, X7-2t Compact (MTEE) RoHS - IP 77622222 - SN B1WCTL
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314266
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 14m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details