Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314270 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Nemours Alfred I DuPont Hospital — 1600 Rockland Rd, Wilmington DE, 19803

Nov 10, 2025 → Aug 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 15, 2026
✓ SLA Met (18 biz days early)
Active: 61 biz days
Paused: 131 biz days
🕐 Clock stopped: Completed (Aug 19, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸131d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 21, 2026
131 business days (not counted)
61d
▶ Clock Running
Status: Scheduled
May 21 → Aug 19, 2026
61 business days (counted)
Running total: 61 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 21 Ready for Release ⏸ Paused 131 —
May 21 → Aug 19 Scheduled ▶ Running 61 61
Dispatch 0.0d
Holding 131.9d (excluded)
Coordinators 61.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
131.9 days
Coordinators
61.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Sep 15, 2026 Completed: Aug 19, 2026 (27 days early)
📅
192.0 days Total Age
⏱️
131.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
60.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 131.9 days stuck in "Ready for Release"
⏱️
Total Delay 60.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
131.9d
Scheduled
61.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/10/2026 ARuby - Rcvd email from Mya Carney mya.carney@nemours.org confirming Aug 18th starting @ 8:30a


06/10/2026 ARuby - called 302-298-7311 auto system. need an extention or it will hang up on you. tried again for directory, press 4 no matching names. called 302.433.3224 for mya (Numbers called were both listed as POC phone) Updated number 302.433.3224, VM/LM sent fu mya.carney@nemours.org to reschedule


05/21/2026 Rbailey - Called 302.433.3224 Left VM for Mya. Advised I rcvd her email and I was going to schedule Jason to come Aug 11 @9am


05/20/2026 Rbailey - Sent 1st Attempt email to Mya Carney mya.carney@nemours.org & Melissa Gilmore Melissa.Gilmore@nemours.org to propose Jason Yenser onsite Aug 11 @9

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 120217071 - SN US825B1656
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314270
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 132.0 business days
👷
▶
3 Technician Assigned May 21, 11:08 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-08-11T13:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 191d 22h
🚨 14.0 business days
📅
Dispatch Scheduled by Autumn Ruby Jun 10, 3:42 PM
Scheduled For: 2026-08-18T12:30:00.000+0000
🚨 48.0 business days
⏱️
3x Labor Added Aug 18, 4:05 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 49
✔️
Status: Completed by Jason Yenser Aug 18, 8:18 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 89d 9h, 0m
⏳ 2.5 business days
⏱️
Labor Added Aug 20, 9:13 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 20, 9:19 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 12h
📄
Status: Ready to Bill by Timothy Amburgey Aug 20, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 21m
💰
Status: Invoiced by Josh Longway Aug 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 61.0 business days (threshold: 2.0 business days)
Exceeded by 59.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Aug 18, 8:30 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03340797 Labor Open 1.5 $275.00 Aug 18, 4:05 PM
WL-03340798 Labor Open 1 $0.00 Aug 18, 4:05 PM
WL-03340799 Travel Open 49 $0.00 Aug 18, 4:05 PM
WL-03343901 Labor Open - $38.00 Aug 20, 9:13 AM

Details