Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314270 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Nemours Alfred I DuPont Hospital — 1600 Rockland Rd, Wilmington DE, 19803

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 15, 2026
20 biz days remaining
Active: 58 biz days
Paused: 131 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸131d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 21, 2026
131 business days (not counted)
58d
▶ Clock Running
Status: Scheduled
May 21 → Aug 15, 2026
58 business days (counted)
Running total: 58 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 21 Ready for Release ⏸ Paused 131 —
May 21 → Aug 15 Scheduled ▶ Running 58 58
Dispatch 0.0d
Holding 131.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
131.9 days
Created: Nov 10, 2025 Due: Sep 15, 2026 (31 days left)
📅
189.9 days Total Age
⏱️
131.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 131.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
131.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/10/2026 ARuby - Rcvd email from Mya Carney mya.carney@nemours.org confirming Aug 18th starting @ 8:30a


06/10/2026 ARuby - called 302-298-7311 auto system. need an extention or it will hang up on you. tried again for directory, press 4 no matching names. called 302.433.3224 for mya (Numbers called were both listed as POC phone) Updated number 302.433.3224, VM/LM sent fu mya.carney@nemours.org to reschedule


05/21/2026 Rbailey - Called 302.433.3224 Left VM for Mya. Advised I rcvd her email and I was going to schedule Jason to come Aug 11 @9am


05/20/2026 Rbailey - Sent 1st Attempt email to Mya Carney mya.carney@nemours.org & Melissa Gilmore Melissa.Gilmore@nemours.org to propose Jason Yenser onsite Aug 11 @9

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 120217071 - SN US825B1656
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314270
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 132.0 business days
👷
▶
3 Technician Assigned May 21, 11:08 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-08-11T13:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 191d 22h
🚨 14.0 business days
📅
Dispatch Scheduled by Autumn Ruby Jun 10, 3:42 PM
Scheduled For: 2026-08-18T12:30:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Aug 18, 8:30 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details