📍 Nemours Alfred I DuPont Hospital — 1600 Rockland Rd, Wilmington DE, 19803
Nov 10, 2025 → Aug 18, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 15, 2026
✓ SLA Met (18 biz days early)
Active: 61 biz days
Paused: 131 biz days
🕐 Clock stopped: Completed (Aug 19, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸131d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 21, 2026
131 business days (not counted)
61d
▶ Clock Running
Status: Scheduled
May 21 → Aug 19, 2026
61 business days (counted)
Running total: 61 of ? biz days used
Created: Nov 10, 2025Completed: Aug 19, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → May 21
Ready for Release
⏸ Paused
131
—
May 21 → Aug 19
Scheduled
▶ Running
61
61
Dispatch0.0d
Holding131.9d (excluded)
Coordinators61.0d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
131.9 days
Coordinators
61.0 days
Over SLA
Created: Nov 10, 2025
Due: Sep 15, 2026 (37 days overdue)
📅
192.0 daysTotal Age
⏱️
131.9d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
⚠️
59.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
L2 Review • 346 days old
🚨
Primary Delay131.9 days stuck in "Ready for Release"
⏱️
Total Delay59.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
131.9d
Scheduled
61.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
06/10/2026 ARuby - Rcvd email from Mya Carney mya.carney@nemours.org confirming Aug 18th starting @ 8:30a
06/10/2026 ARuby - called 302-298-7311 auto system. need an extention or it will hang up on you. tried again for directory, press 4 no matching names. called 302.433.3224 for mya (Numbers called were both listed as POC phone) Updated number 302.433.3224, VM/LM sent fu mya.carney@nemours.org to reschedule
05/21/2026 Rbailey - Called 302.433.3224 Left VM for Mya. Advised I rcvd her email and I was going to schedule Jason to come Aug 11 @9am
05/20/2026 Rbailey - Sent 1st Attempt email to Mya Carney mya.carney@nemours.org & Melissa Gilmore Melissa.Gilmore@nemours.org to propose Jason Yenser onsite Aug 11 @9
🔧Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️Problem Description
EPIQ CVx Ultrasound System - IP 120217074 - SN US825B1658
📞Call Description
PM - Warranty - BG Required PM
📋
0-0-0
Completed Aug 19, 2026
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
📅
WO-01314271 - Preventive Maintenance - DD: 9/15/2026 - - Ultrasound - Wilmington - Nemours Alfred I DuPont Hospital
Aug 18, 2026 12:30pm – 2:30pm
Work Order: WO-01314271
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13560731
Location: Nemours Alfred I DuPont Hospital
Address: 1600 Rockland Rd, Wilmington, DE 19803
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US825B1658
Contact Name: Mya Carney
Contact Phone: 302.433.3
Timeline
📋
Work Order Created Nov 10, 11:27 AM
Work Order:WO-01314271
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanNov 10, 11:43 AM