Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314274 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Community Medical Center — 368 Lakehurst Road, Toms River NJ, 08755

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 28, 2026
29 biz days remaining
Active: 38 biz days
Paused: 151 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸151d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 22, 2026
151 business days (not counted)
38d
▶ Clock Running
Status: Scheduled
Jun 22 → Aug 15, 2026
38 business days (counted)
Running total: 38 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 22 Ready for Release ⏸ Paused 151 —
Jun 22 → Aug 15 Scheduled ▶ Running 38 38
Dispatch 0.0d
Holding 151.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
151.9 days
Created: Nov 10, 2025 Due: Sep 28, 2026 (44 days left)
📅
189.9 days Total Age
⏱️
151.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 151.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
151.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/22/2026 ARuby - Rcvd call from (856) 812-8996 Colleen Manganiello advised 9/8 as early as @3 will work. Dispatching to Jason for 9/8 @3:30p

06/17/2026 ARuby - Rcvd email from Colleen advising the correct location for this device is Community Medical Center Outpatient Cardiac Imaging at Lakehurst Road 368 Lakehurst Road Toms River, New Jersey 08755 Phone: (732) 557-8031. Called Colleen Manganiello (732) 513-2378 VM/LM Sent FU email to colleenrose.manganiello@rwjbh.org


06/04/2026 Rbailey - Resending for New Date as FSE will be unavailable. New Date Sept 14


06/03/2026 Rbailey - Sent 1st Attempt Email to Colleen Manganiello colleenrose.manganiello@rwjbh.org to propose Jason Yenser to come onsite Sept 10 @9

⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 120230870 - SN US825R1640
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314274
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 152.0 business days
👷
▶
3 Technician Assigned Jun 22, 11:52 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-08T19:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 223d 23h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Sep 8, 3:30 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Details