Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314274 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Community Medical Center — 368 Lakehurst Road, Toms River NJ, 08755

Nov 10, 2025 → Sep 8, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 28, 2026
✓ SLA Met (13 biz days early)
Active: 55 biz days
Paused: 151 biz days
🕐 Clock stopped: Completed (Sep 9, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸151d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 22, 2026
151 business days (not counted)
55d
▶ Clock Running
Status: Scheduled
Jun 22 → Sep 9, 2026
55 business days (counted)
Running total: 55 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 9, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 22 Ready for Release ⏸ Paused 151 —
Jun 22 → Sep 9 Scheduled ▶ Running 55 55
Dispatch 0.0d
Holding 151.9d (excluded)
Coordinators 55.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
151.9 days
Coordinators
55.2 days
Over SLA
Created: Nov 10, 2025 Due: Sep 28, 2026 (24 days overdue)
📅
206.2 days Total Age
⏱️
151.9d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
54.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
L2 Review • 346 days old
🚨
Primary Delay 151.9 days stuck in "Ready for Release"
⏱️
Total Delay 54.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
151.9d
Scheduled
55.2d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/22/2026 ARuby - Rcvd call from (856) 812-8996 Colleen Manganiello advised 9/8 as early as @3 will work. Dispatching to Jason for 9/8 @3:30p

06/17/2026 ARuby - Rcvd email from Colleen advising the correct location for this device is Community Medical Center Outpatient Cardiac Imaging at Lakehurst Road 368 Lakehurst Road Toms River, New Jersey 08755 Phone: (732) 557-8031. Called Colleen Manganiello (732) 513-2378 VM/LM Sent FU email to colleenrose.manganiello@rwjbh.org


06/04/2026 Rbailey - Resending for New Date as FSE will be unavailable. New Date Sept 14


06/03/2026 Rbailey - Sent 1st Attempt Email to Colleen Manganiello colleenrose.manganiello@rwjbh.org to propose Jason Yenser to come onsite Sept 10 @9

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 120230870 - SN US825R1640
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314274
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 152.0 business days
🗓️
▶
3 Status: Scheduled Jun 22, 11:52 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Autumn Ruby
Technician: Jason Yenser
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-08T19:30:00.000+0000
🚨 55.0 business days
⏱️
4x Labor Added Sep 8, 7:40 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 3, 104
✔️
Status: Completed by Jason Yenser Sep 8, 9:44 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 78d 9h, 0m
⏳ 2.3 business days
👀
Status: L2 Review by Thomas Xenos Sep 10, 1:13 PM
From: Closed
To: L2 Review
Duration in Previous: 1d 15h
⏳ 3.0 business days
⏱️
Labor Added Sep 14, 5:45 PM
Type: Labor
Status: Open
Qty: N/A

Bottlenecks

Scheduled
Duration: 55.2 business days (threshold: 2.0 business days)
Exceeded by 53.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
L2 Review
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Sep 8, 3:30 PM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03372804 Labor Open 1.5 $275.00 Sep 8, 7:40 PM
WL-03372805 Labor Open 3 $0.00 Sep 8, 7:40 PM
WL-03372806 Expenses Open 1 $0.00 Sep 8, 7:40 PM
WL-03372807 Travel Open 104 $0.00 Sep 8, 7:40 PM
WL-03381343 Labor Open - $38.00 Sep 14, 5:45 PM

Details