📍 Northeastern Pennsylvania — 667 S River St, Plains PA, 18705
Nov 10, 2025 → Jul 28, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (22 biz days early)
Active: 61 biz days
Paused: 116 biz days
🕐 Clock stopped: Completed (Jul 29, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸116d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Apr 30, 2026
116 business days (not counted)
61d
▶ Clock Running
Status: Scheduled
Apr 30 → Jul 29, 2026
61 business days (counted)
Running total: 61 of ? biz days used
Created: Nov 10, 2025Completed: Jul 29, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Apr 30
Ready for Release
⏸ Paused
116
—
Apr 30 → Jul 29
Scheduled
▶ Running
61
61
Dispatch0.0d
Holding116.9d (excluded)
Coordinators61.2d
Billing1.5d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
116.9 days
Coordinators
61.2 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 10, 2025
Due: Aug 30, 2026
Completed: Jul 29, 2026 (32 days early)
📅
177.2 daysTotal Age
⏱️
116.9d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
59.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay116.9 days stuck in "Ready for Release"
⏱️
Total Delay59.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
116.9d
Scheduled
61.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/18/2026 ARuby - Fady called Megan with me and asked her if she would like to keep the July 8th schedule. Megan said no. We are keeping july 28th. Fady sent megan an email
06/16/2026 ARuby - called Megan Zaremba 570.823.1111 press 7 Wendy xfer to Megan, She was upset that we had to reschedule because she specifically blocked out time for this PM. I gave her Fady's info and she confirmed rescheduling for Tues July 28th @11:30a sent her confirmation email to Megan mzaremba@nepacardiology.net
04/30/2026 - ARuby - Recvd email from mzaremba@nepacardiology.net confirming schedule date for 6/8 @2p Dispatching to Jason Yenser, sent confirmation email to Megan
04/30/2026 Rbailey - Called 570.823.1111 Xfer'd to Megan Zaremba. NA Left VM that I was proposing 2 different dates. 8th @ 2 or 20th @ 830. Resending email for visiblity
04/22/2026 Rbailey - Called 570.823.1111 Spoke with the After Hours and she said to CB. Disconnected before advised latest. Sending email to Megan Zaremba. Proposing Jason Yenser July 16 @830
mzaremba@nepacardiology.net
🔧Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️Problem Description
Affiniti CVx Ultrasound System - IP 103840994 - SN US523R1152
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed Jun 18, 2026
6/18/2026 ARuby - Fady called Megan with me and asked her if she would like to keep the July 8th schedule. Megan said no. We are keeping july 28th. Fady sent megan an email
📞
Call
Completed Apr 30, 2026
04/30/2026 Rbailey - Called 570.823.1111 Xfer'd to Megan Zaremba. NA Left VM that I was proposing 2 different dates. 8th @ 2 or 20th @ 830. Resending email for visiblity
📞
Call
Completed Apr 22, 2026
04/22/2026 Rbailey - Called 570.823.1111 Spoke with the After Hours and she said to CB. Disconnected before advised latest. Sending email to Megan Zaremba. Proposing Jason Yenser July 16 @830
mzaremba@nepacardiology.net