📍 University of North Carolina — 333 S Columbia St, Chapel Hill NC, 27514
Nov 10, 2025 → Aug 10, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 24, 2026
✓ SLA Met (10 biz days early)
Active: 42 biz days
Paused: 143 biz days
🕐 Clock stopped: Completed (Aug 10, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 9, 2026
143 business days (not counted)
42d
▶ Clock Running
Status: Scheduled
Jun 9 → Aug 10, 2026
42 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 10 → Aug 10, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Nov 10, 2025Completed: Aug 10, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Jun 9
Ready for Release
⏸ Paused
143
—
Jun 9 → Aug 10
Scheduled
▶ Running
42
42
Aug 10 → Aug 10
Tech On Site
▶ Running
0
42
Dispatch0.0d
Holding143.9d (excluded)
Coordinators42.6d
Field Work0.7d
Billing1.4d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
143.9 days
Coordinators
42.6 days
Over SLA
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025
Due: Aug 24, 2026
Completed: Aug 10, 2026 (14 days early)
📅
185.9 daysTotal Age
⏱️
143.9d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
43.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay143.9 days stuck in "Ready for Release"
⏱️
Total Delay43.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.9d
Scheduled
42.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
07e-Partial Project
0.8d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
06/09/2026 THolmes - Per email conf. Dispatching FSE Patty 08/10/2026.
05/27/2026 Rbailey - Called 919.445.4741 NA Left VM for Amy Dela Cruz. Advised I was sending email to Propose August 4th
05/27/2026 Rbailey - Called 704.290.5209 the number listed for Amy Dela Cruz. Phone answered by Brittany Altry. She said that she had this number now as Amy was in Chapel Hill. She provided the number 919.445.4741 She said that she did not think she had this device (she is at Monroe, NC)
amy_dela_cruz@med.unc.edu
05/27/2026 Rbailey - Called 984.309.5065 Spoke with Nay. He said that it would be Imaging, but he would not be sure and then he got another call
05/20/2026 YEspino Per last email responce oh 05/15 from Nay, He advised that they dont have that serial number or that device in their inventory.
05/14/2026 Rbailey - Sent 1st Attempt to nay.taw@trimedx.com to propose Patty Gordon onsite Aug 4 @10am
🔧Work Performed
Travel to site, find parking, walk to Burrnett bldg, meet POC, get to actual building where lab/device located. Performed ULS PM and T&V per instruction successfully. Travel from site. Time spent answering emails, EMSAR U courses, reviewing schedule, speaking w/customers and planner.
🔍Technician Findings
ULS PM
⚠️Problem Description
Affiniti 70 Ultrasound System - IP 119596189 - SN US825F0068
📞Call Description
PM - Warranty - BG Required PM
📧
Reminder email
Completed Jun 9, 2026
📞
Call
Completed May 27, 2026
05/27/2026 Rbailey - Called 919.445.4741 NA Left VM for Amy Dela Cruz. Advised I was sending email to Propose August 4th
📞
Call
Completed May 27, 2026
05/27/2026 Rbailey - Called 704.290.5209 the number listed for Amy Dela Cruz. Phone answered by Brittany Altry. She said that she had this number now as Amy was in Chapel Hill. She provided the number 919.445.4741 She said that she did not think she had this device (she is at Monroe, NC)
amy_dela_cruz@med.unc.edu
📞
Call
Completed May 27, 2026
05/27/2026 Rbailey - Called 984.309.5065 Spoke with Nay. He said that it would be Imaging, but he would not be sure and then he got another call
📧
Email
Completed May 20, 2026
05/20/2026 YEspino Per last email responce oh 05/15 from Nay, He advised that they dont have that serial number or that device in their inventory.
📧
Email_Confirmed
Completed May 14, 2026
05/14/2026 Rbailey - Sent 1st Attempt to nay.taw@trimedx.com to propose Patty Gordon onsite Aug 4 @10am
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - University of North Carolina - Chapel Hill, NC - WO-13442188
Completed May 14, 2026
To: nay.taw@trimedx.com
CC: tavon.holmes@emsar.com; central.scheduling@emsar.com; ashley.luman@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - University of North Carolina - Chapel Hill, NC - WO-13442188
Body:
Hello,
We are writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming Warranty PM.
Philips h
📅
WO-01314278 - Preventive Maintenance - DD: 8/24/2026 - - Ultrasound - Chapel Hill - University of North Carolina
Aug 10, 2026 10:00am – 5:00pm
Work Order: WO-01314278
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13442188
Location: University of North Carolina
Address: 333 S Columbia St, Chapel Hill, NC 27514
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US825F0068
Contact Name:
Contact Phone:
Contact Email:
Due
Timeline
📋
Work Order Created Nov 10, 11:27 AM
Work Order:WO-01314278
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanNov 10, 11:43 AM