📍 Tanner Medical Center — 120 S Cottage Hill Rd, Carrollton GA, 30117
Nov 10, 2025 → Sep 14, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (51 biz days early)
Active: 36 biz days
Paused: 173 biz days
🕐 Clock stopped: Completed (Sep 14, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸173d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 23, 2026
173 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jul 23 → Jul 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Jul 23 → Sep 14, 2026
36 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 14 → Sep 14, 2026
0 business days (counted)
Running total: 36 of ? biz days used
Created: Nov 10, 2025Completed: Sep 14, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Jul 23
Ready for Release
⏸ Paused
173
—
Jul 23 → Jul 23
Ready for Scheduling
▶ Running
0
0
Jul 23 → Sep 14
Scheduled
▶ Running
36
36
Sep 14 → Sep 14
Tech On Site
▶ Running
0
36
Dispatch0.0d
Holding173.9d (excluded)
Coordinators36.7d
Field Work0.0d
Billing1.5d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
173.9 days
Coordinators
36.7 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025
Due: Nov 30, 2026
Completed: Sep 14, 2026 (77 days early)
📅
209.9 daysTotal Age
⏱️
173.9d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
36.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay173.9 days stuck in "Ready for Release"
⏱️
Total Delay36.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
173.9d
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
36.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
08/25/2026 Rharris: Called (770) 812-8141 to see if the call was regarding the PM on 9/14 left VM with Laurie Horton.
08/25/2026 Rharris: Megan rcvd a call from (770) 812-9800 thinks it was for this WO, tried to call number and it was prerecorded messge saying they have no way to know which party was trying reach us from this number and disconnected. Megan got same.
07/23/2026 Rharris: Dispatched to Bruce for 9/14 @ 9am
07/23/2026 YEspino Called 770-812-8141 to speak to Laurie over the pm in question. Was able to speak to laurie and was able to confirm both devices connect to Tanner medical system (EPIQ 7C Ultrasound System - SN USD16B1119) & Transducer, X8-2t - SN F0H10Z. Work orders:WO-01314074 & WO-01314279. She confirmed the date of 09/14 for us to be onsite. Will advise planner to so she can schedule out. Will also be sending out a confirmation email .
07/20/2026: Rharris: called left Voicemail regarding proposed dates of 09/14 or 09/15 sent on 7/10 and set F/U email to Laurie Horton at lhorton@tanner.org
07/10/2026 Rharris: Sent email to lhorton@tanner.org proposing FSE onsite 9/14 or 9/15
06/30/2026 Rharris : Sent to Laurie Horton lhorton@tanner.org requesting device location confirmation and POC details
06/23/2026 Rharris: 1st Conttact Email sent to Laurie Horton lhorton@tanner.org requesting device location confirmation and POC details.
🔧Work Performed
PM Implemented
🔍Technician Findings
PM Implemented
⚠️Problem Description
Transducer, X8-2t - IP 115285196 - SN F0H10Z
📞Call Description
PM - Contract - BG Required PM
📞
Live Call_ Left Message
Completed Aug 25, 2026
08/25/2026 Rharris: Called (770) 812-8141 to see if the call was regarding the PM on 9/14 left VM with Laurie Horton.
📞
Live Call_No Answer Unable to Leave Message
Completed Aug 25, 2026
08/25/2026 Rharris: Megan rcvd a call from (770) 812-9800 thinks it was for this WO, tried to call number and it was prerecorded messge saying they have no way to know which party was trying reach us from this number and disconnected. Megan got same.
📞
Call
Completed Aug 25, 2026
08/25/2026 Mklose- returned call to listen to name of facility. Tanner health system. Let Planner know I think it was for her.
📞
Call
Completed Aug 25, 2026
08/25/2026 Mklose- returned missed call, automated voice said "can't tell who called sorry for inconvenience and hung up.
📅
WO-01314279 - Preventive Maintenance - DD: 11/30/2026 - - Ultrasound - Carrollton - Tanner Medical Center
Sep 14, 2026 9:00am – 10:00am
Work Order: WO-01314279
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13693405
Location: Tanner Medical Center
Address: 120 S Cottage Hill Rd, Carrollton, GA 30117
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: F0H10Z
Contact Name: Laurie Horton
Contact Phone: 770-812-8141
Con
Timeline
📋
Work Order Created Nov 10, 11:27 AM
Work Order:WO-01314279
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanNov 10, 11:43 AM
From:Entered
To:Ready for Release
Duration in Previous:16m
🚨174.0 business days
📅
Status: Ready for Scheduling by Yessenia EspinoJul 23, 2:20 PM