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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314280 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Mount Nittany Physicians Group — 1850 E Park Ave, State College PA, 16803

Nov 10, 2025 → Oct 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (33 biz days early)
Active: 61 biz days
Paused: 166 biz days
🕐 Clock stopped: Completed (Oct 8, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸166d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 14, 2026
166 business days (not counted)
58d
▶ Clock Running
Status: Scheduled
Jul 14 → Oct 5, 2026
58 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 5 → Oct 8, 2026
3 business days (counted)
Running total: 61 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 14 Ready for Release ⏸ Paused 166 —
Jul 14 → Oct 5 Scheduled ▶ Running 58 58
Oct 5 → Oct 8 Tech On Site ▶ Running 3 61
Dispatch 0.0d
Holding 166.9d (excluded)
Coordinators 59.0d
Field Work 3.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
166.9 days
Coordinators
59.0 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 8, 2026 (53 days early)
📅
227.0 days Total Age
⏱️
166.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
59.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 166.9 days stuck in "Ready for Release"
⏱️
Total Delay 59.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
166.9d
Scheduled
59.0d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/14/2026 HWilliams - Received email from Kristin confirming 10/5/26 @ 9AM for FSE Scout to complete remediation. Reponded and dispatched FSE.

Kristin.Amos@mountnittany.org


07/09/2026 ARoosa - Sent 1st attempt email to Muir, Arianne <AMuir@mountnittany.org>

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
Unit passed all required tests and was returned to use.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 106204244 - SN US923B1451
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:27 AM
Work Order: WO-01314280
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 167.0 business days
👷
▶
3 Technician Assigned Jul 14, 11:41 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-10-05T13:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 245d 22h
🚨 59.0 business days
🔧
Status: Tech On Site by Scout Miller Oct 5, 12:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 83d 0h
⏱️
3x Labor Added Oct 5, 10:40 PM
Type: Labor, Travel
Status: Open
Qty: 2, 3.5, 152
⏳ 2.2 business days
✔️
Status: Completed by Scout Miller Oct 7, 8:10 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 7h, 0m
⏱️
▶
2 Labor Added Oct 8, 10:21 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 14m
📄
Status: Ready to Bill by Timothy Amburgey Oct 8, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 9m
💰
Status: Invoiced by Josh Longway Oct 9, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m

Bottlenecks

Scheduled
Duration: 59.0 business days (threshold: 2.0 business days)
Exceeded by 57.0 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Oct 5, 9:00 AM
Created
Nov 10, 11:27 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03415145 Labor Open 2 $275.00 Oct 5, 10:40 PM
WL-03415146 Labor Open 3.5 $0.00 Oct 5, 10:40 PM
WL-03415147 Travel Open 152 $0.00 Oct 5, 10:40 PM
WL-03419119 Labor Open - $38.00 Oct 8, 10:21 AM

Details